{"schemaVersion":"jobsearcher.job.v1","id":"bf0f52db39b52dd4a0888adf","url":"https://jobsearcher.com/jobs/bf0f52db39b52dd4a0888adf","canonicalUrl":"https://jobsearcher.com/jobs/bf0f52db39b52dd4a0888adf","title":"Solutions Architect","description":"SERVICENOW SOLUTIONS ARCHITECT - IT Services (M&A Integration)ONSITE - Richardson, Texas - No out of area candidates, please.1-3 days/week onsite4 month contract - possible extension or hireHybrid, 1-3 days in office, Location: Richardson, TXW2 ONLY - No C2C, 1099, or Sponsorship$60.00/Hr - USD $70.00/Hr.RequiredServiceNow certification (e.g., CSA or mainline certification) — enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configureStrong background in IT service management process design — able to map, document, and improve service desk/operations processes, not just diagram themExperience translating operational/business requirements into documentation a technical team can build fromComfort operating in a large, complex, politically sensitive corporate client environment with minimal oversightThis is not a hands-on ServiceNow build role.This role sits within Global Digital & Technology and provides the architectural and process backbone for an ongoing M&A-related IT services transition.This is not a hands-on ServiceNow build role. A dedicated ServiceNow platform team owns solutioning and development, with a product owner as the primary point of contact for that team on this project. This role's job is to own discovery — understanding current-state IT process — and to identify gaps and risks and produce the recommendations, requirements, and documentation that feed the platform team's work, coordinating with the product owner rather than directing the platform team directly.The role reports directly to the Service Delivery Manager and is expected to operate with strong independent judgment in a large, matrixed, and politically nuanced client environment.What You'll DoOwn discovery: assess current-state IT process for the organization being transitioned, identifying gaps, risks, and inefficienciesTranslate business and operational needs into clear requirements and recommendations, handing them to the product owner and platform team to solution and buildProduce current-state and future-state process documentation (process maps, workflows, requirements docs) that both technical and non-technical stakeholders can act onPartner closely with the product owner and platform team to sanity-check that proposed solutions match real operational needs and won't create downstream process gapsSupport this and future IT services transition projects by mapping existing IT processes and identifying what needs to change to fit the target operating modelAdvise on process design as the organization moves toward a product operating modelRepresent process and architecture considerations in client-facing conversations and steering sessionsMaintain a working, ongoing view of the account's process and architecture landscape beyond any single projectRequiredServiceNow certification (e.g., CSA or mainline certification) — enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configureStrong background in IT service management process design — able to map, document, and improve service desk/operations processes, not just diagram themExperience translating operational/business requirements into documentation a technical team can build fromComfort operating in a large, complex, politically sensitive corporate client environment with minimal oversightPreferredITIL certification or strong ITIL process backgroundLean Six Sigma or other process-improvement methodology backgroundExperience with IT services operating models specifically (staffing, tiering, escalation, SLAs/OLAs)Strong written communication — able to produce documentation that's usable by both executives and delivery teamsNice to HavePrior experience supporting an M&A-related IT carve-out, spin-off, or investment-company IT transitionExperience partnering with a separate platform/development team (rather than owning build directly)Familiarity with Azure DevOps for tracking requirements and storiesThe estimated pay range for this position is USD $60.00/Hr - USD $70.00/Hr.","company":"Milestone Technologies","rawCompany":"milestone technologies","city":"Richardson","state":"TX","isRemote":false,"isActive":true,"createdAt":"2026-08-28T08:08:18.733Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Architect","description":"SERVICENOW SOLUTIONS ARCHITECT - IT Services (M&A Integration)ONSITE - Richardson, Texas - No out of area candidates, please.1-3 days/week onsite4 month contract - possible extension or hireHybrid, 1-3 days in office, Location: Richardson, TXW2 ONLY - No C2C, 1099, or Sponsorship$60.00/Hr - USD $70.00/Hr.RequiredServiceNow certification (e.g., CSA or mainline certification) — enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configureStrong background in IT service management process design — able to map, document, and improve service desk/operations processes, not just diagram themExperience translating operational/business requirements into documentation a technical team can build fromComfort operating in a large, complex, politically sensitive corporate client environment with minimal oversightThis is not a hands-on ServiceNow build role.This role sits within Global Digital & Technology and provides the architectural and process backbone for an ongoing M&A-related IT services transition.This is not a hands-on ServiceNow build role. A dedicated ServiceNow platform team owns solutioning and development, with a product owner as the primary point of contact for that team on this project. This role's job is to own discovery — understanding current-state IT process — and to identify gaps and risks and produce the recommendations, requirements, and documentation that feed the platform team's work, coordinating with the product owner rather than directing the platform team directly.The role reports directly to the Service Delivery Manager and is expected to operate with strong independent judgment in a large, matrixed, and politically nuanced client environment.What You'll DoOwn discovery: assess current-state IT process for the organization being transitioned, identifying gaps, risks, and inefficienciesTranslate business and operational needs into clear requirements and recommendations, handing them to the product owner and platform team to solution and buildProduce current-state and future-state process documentation (process maps, workflows, requirements docs) that both technical and non-technical stakeholders can act onPartner closely with the product owner and platform team to sanity-check that proposed solutions match real operational needs and won't create downstream process gapsSupport this and future IT services transition projects by mapping existing IT processes and identifying what needs to change to fit the target operating modelAdvise on process design as the organization moves toward a product operating modelRepresent process and architecture considerations in client-facing conversations and steering sessionsMaintain a working, ongoing view of the account's process and architecture landscape beyond any single projectRequiredServiceNow certification (e.g., CSA or mainline certification) — enough platform fluency to evaluate feasibility and speak credibly with the platform team and the client, even though this role does not build or configureStrong background in IT service management process design — able to map, document, and improve service desk/operations processes, not just diagram themExperience translating operational/business requirements into documentation a technical team can build fromComfort operating in a large, complex, politically sensitive corporate client environment with minimal oversightPreferredITIL certification or strong ITIL process backgroundLean Six Sigma or other process-improvement methodology backgroundExperience with IT services operating models specifically (staffing, tiering, escalation, SLAs/OLAs)Strong written communication — able to produce documentation that's usable by both executives and delivery teamsNice to HavePrior experience supporting an M&A-related IT carve-out, spin-off, or investment-company IT transitionExperience partnering with a separate platform/development team (rather than owning build directly)Familiarity with Azure DevOps for tracking requirements and storiesThe estimated pay range for this position is USD $60.00/Hr - USD $70.00/Hr.","datePosted":"2026-08-28T08:08:18.733Z","dateModified":"2026-08-28T08:08:18.733Z","hiringOrganization":{"@type":"Organization","name":"Milestone Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bf0f52db39b52dd4a0888adf"},"url":"https://jobsearcher.com/jobs/bf0f52db39b52dd4a0888adf"}}