{"schemaVersion":"jobsearcher.job.v1","id":"bf079beac6016604483e1011","url":"https://jobsearcher.com/jobs/bf079beac6016604483e1011","canonicalUrl":"https://jobsearcher.com/jobs/bf079beac6016604483e1011","title":"Manager, Client Services","description":"Responsibilities\nResponsible for the management of their Team Leaders and the project managers under their supervision.\nManage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.\nHelp manage client relationships for the team’s client accounts.\nConsistently meet client expectations for delivering market research data and services.\nActively monitor and update the management team with key performance indicator data.\nIdentify, seek, and provide world-class training for team members in a rapidly changing environment.\nMonitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.\nAllocate manageable goals to employees based on team needs, interests, and development needs.\nProviding their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.\nReward and recognize performance as appropriate.\nCommunicate department and company strategy and direction regularly to teams so they can help drive success.\nShare knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.\nContributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.\nExperience\nAt least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.\nAt least 2 years of progressive management experience of complex market research operational functions in matrixed environments.\n5+ years of experience in business environment.\n5+ years project management experience.\n\nKnowledge & Skill\nHas managerial knowledge of specific department or function.\nHas working knowledge of relevant industry issues.\nHas basic understanding of relationships that exist between all relevant groups within the company or related functions.\nHas basic supervisory knowledge and skills.\nDynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.\nAt Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.\nDynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.\nThe base salary range for this position in is $70K-$86K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.","company":"Dynata","rawCompany":"dynata","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-07T09:58:33.875Z","occupations":[{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541910","title":"Marketing Research and Public Opinion Polling","slug":"marketing-research-and-public-opinion-polling"},{"code":"541613","title":"Marketing Consulting Services","slug":"marketing-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Client Services","description":"Responsibilities\nResponsible for the management of their Team Leaders and the project managers under their supervision.\nManage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.\nHelp manage client relationships for the team’s client accounts.\nConsistently meet client expectations for delivering market research data and services.\nActively monitor and update the management team with key performance indicator data.\nIdentify, seek, and provide world-class training for team members in a rapidly changing environment.\nMonitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc.\nAllocate manageable goals to employees based on team needs, interests, and development needs.\nProviding their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth.\nReward and recognize performance as appropriate.\nCommunicate department and company strategy and direction regularly to teams so they can help drive success.\nShare knowledge and best practices within Client Services to develop team members and ensure Dynata Client Services is best in class.\nContributing improvements to existing processes and proposing new process improvement ideas. Communicate with senior leadership on observed trends or other ongoing concerns facing the team that require higher-level involvement for resolution.\nExperience\nAt least 5 years of recent experience in quantitative online and digital market research experience, including competence in research and survey design, sampling, and consultation.\nAt least 2 years of progressive management experience of complex market research operational functions in matrixed environments.\n5+ years of experience in business environment.\n5+ years project management experience.\n\nKnowledge & Skill\nHas managerial knowledge of specific department or function.\nHas working knowledge of relevant industry issues.\nHas basic understanding of relationships that exist between all relevant groups within the company or related functions.\nHas basic supervisory knowledge and skills.\nDynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.\nAt Dynata, we are committed to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported. We strive to build a workforce that reflects the diversity of the communities we serve. Dynata welcomes and encourages applications from individuals with disabilities and is dedicated to fostering a work culture that supports everyone. Accommodations are available upon request for all aspects of the selection process.\nDynata is an Equal Opportunity Employer. We consider all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability, genetic information, veteran status, or any other legally protected status under applicable laws.\nThe base salary range for this position in is $70K-$86K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time employment status.","datePosted":"2026-08-07T09:58:33.875Z","dateModified":"2026-08-07T09:58:33.875Z","hiringOrganization":{"@type":"Organization","name":"Dynata","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bf079beac6016604483e1011"},"url":"https://jobsearcher.com/jobs/bf079beac6016604483e1011"}}