{"schemaVersion":"jobsearcher.job.v1","id":"befb7f0ee2f940b46148213e","url":"https://jobsearcher.com/jobs/befb7f0ee2f940b46148213e","canonicalUrl":"https://jobsearcher.com/jobs/befb7f0ee2f940b46148213e","title":"IT Operations Engineer, End User Computing","description":"EXPERIENCE\n\nExperienced Professionals\n\nLOCATION\n\nSan Francisco\n\nFOCUS\n\nIT Support\n\nBUSINESS\n\nPoint72\n\nA Career with Point72’s Technology Team\n\nAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.\n\nAs a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.\n\nWhat you’ll do\nLead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience\nBuild and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams\nTroubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes\nDevelop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency\nAutomate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution\nManage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports\nPartner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution\nOwn the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence\nProvide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations\nPerform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness\n\nWhat’s required\nMinimum 5 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems\nBachelor’s degree in technology, computer science, or a related discipline from an accredited institution\nDemonstrated experience supporting investment professionals in the financial industry\nKnowledge of market data and electronic trading platforms such as Bloomberg and Neovest\nExperience scripting and automating operational tasks using tools such as PowerShell and Splunk\nProven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions\nExperience using an incident tracking system to document, track, and report incidents, problems, and service requests\nAvailability to provide rotational 24x7 on-call support and flexibility for domestic and international travel\nStrong client service skills, self-direction within a global team, and an appetite for learning new technologies\nCommitment to the highest ethical standards\n\nWe take care of our people\n\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\n\nFully-paid health care benefits\nGenerous parental and family leave policies\nMental and physical wellness programs\nVolunteer opportunities\nNon-profit matching gift program\nSupport for employee-led affinity groups representing women, minorities and the LGBT+ community\nTuition assistance\nA 401(k) savings program with an employer match and more\n\nAbout Point72\n\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.\n\nThe annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.\nJob Application Checklist\n\nRésumé\nEducation background","company":"Point72","rawCompany":"point72","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T09:54:12.241Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations Engineer, End User Computing","description":"EXPERIENCE\n\nExperienced Professionals\n\nLOCATION\n\nSan Francisco\n\nFOCUS\n\nIT Support\n\nBUSINESS\n\nPoint72\n\nA Career with Point72’s Technology Team\n\nAs Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.\n\nAs a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.\n\nWhat you’ll do\nLead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience\nBuild and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams\nTroubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes\nDevelop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency\nAutomate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution\nManage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports\nPartner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution\nOwn the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence\nProvide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations\nPerform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness\n\nWhat’s required\nMinimum 5 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems\nBachelor’s degree in technology, computer science, or a related discipline from an accredited institution\nDemonstrated experience supporting investment professionals in the financial industry\nKnowledge of market data and electronic trading platforms such as Bloomberg and Neovest\nExperience scripting and automating operational tasks using tools such as PowerShell and Splunk\nProven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions\nExperience using an incident tracking system to document, track, and report incidents, problems, and service requests\nAvailability to provide rotational 24x7 on-call support and flexibility for domestic and international travel\nStrong client service skills, self-direction within a global team, and an appetite for learning new technologies\nCommitment to the highest ethical standards\n\nWe take care of our people\n\nWe invest in our people, their careers, their health, and their well-being. When you work here, we provide:\n\nFully-paid health care benefits\nGenerous parental and family leave policies\nMental and physical wellness programs\nVolunteer opportunities\nNon-profit matching gift program\nSupport for employee-led affinity groups representing women, minorities and the LGBT+ community\nTuition assistance\nA 401(k) savings program with an employer match and more\n\nAbout Point72\n\nPoint72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.\n\nThe annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.\nJob Application Checklist\n\nRésumé\nEducation background","datePosted":"2026-09-15T09:54:12.241Z","dateModified":"2026-09-15T09:54:12.241Z","hiringOrganization":{"@type":"Organization","name":"Point72","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"befb7f0ee2f940b46148213e"},"url":"https://jobsearcher.com/jobs/befb7f0ee2f940b46148213e"}}