{"schemaVersion":"jobsearcher.job.v1","id":"bef09d2ccf6c7e7ffbb915b1","url":"https://jobsearcher.com/jobs/bef09d2ccf6c7e7ffbb915b1","canonicalUrl":"https://jobsearcher.com/jobs/bef09d2ccf6c7e7ffbb915b1","title":"Microsoft Dynamics 365 Developer","description":"Job Summary\nWe are seeking an experienced Microsoft Dynamics 365 Developer to design, develop, customize, and integrate solutions within the Dynamics 365 Customer Service and Contact Center ecosystem. The ideal candidate will have strong experience with Dynamics 365 Customer Service, Omnichannel, Unified Routing, Power Platform, Copilot Studio, and Contact Center/telephony integrations.\nResponsibilities\nDesign, configure, and customize Dynamics 365 Customer Service, including entities, forms, views, business rules, workflows, and Power Automate flows.\nImplement and support Omnichannel for Customer Service, Unified Routing, and Dynamics 365 Contact Center.\nConfigure customer communication channels including voice, chat, and SMS.\nDevelop integrations with Azure Communication Services, Teams Phone, Logic Apps, ServiceNow, REST APIs, and third-party telephony platforms.\nSupport migration of legacy call center and telephony solutions to Dynamics 365 Contact Center.\nBuild solutions using Power Apps, Power Automate, Copilot Studio, Copilot Agents, and custom connectors.\nImplement case management, queues, SLAs, KPIs, routing, and knowledge management capabilities.\nDevelop plugins, custom workflow activities, JavaScript, C#, PowerShell, and PCF controls.\nTroubleshoot Customer Service Hub, Omnichannel, routing, capacity, and telephony integration issues.\nEnsure solutions follow security, compliance, data governance, and performance best practices.\nWork with business stakeholders to gather requirements and translate them into technical solutions.\nPrepare technical documentation, solution diagrams, and release documentation.\nRequired Qualifications\nBachelor’s degree with 5+ years of experience developing solutions using Dynamics 365 Customer Service or Contact Center.\nStrong experience with Dynamics 365 Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.\nHands-on experience with Power Platform, Power Apps, Power Automate, Copilot Studio, and Dataverse.\nExperience with Dynamics Contact Center and telephony solutions, including Teams Phone, IVR, or CTI.\nExperience with Azure Logic Apps, Functions, Communication Services, and API Management.\nProficiency in JavaScript, C#, PowerShell, REST APIs, webhooks, and Dynamics 365 SDKs.\nFamiliarity with ALM, DevOps pipelines, solution management, data migration, and data modeling.\nAbility to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.\nPreferred Qualifications\nMicrosoft certifications such as PL-200, PL-400, or MB-230.\nExperience supporting government, regulated, or enterprise-scale environments.\nExperience with Dataverse performance optimization and data migration.\nPay: $75.00 - $80.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: Hybrid remote in Washington, DC 20554","company":"Synapse Business Systems","rawCompany":"synapse business systems","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:40:07.001Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Microsoft Dynamics 365 Developer","description":"Job Summary\nWe are seeking an experienced Microsoft Dynamics 365 Developer to design, develop, customize, and integrate solutions within the Dynamics 365 Customer Service and Contact Center ecosystem. The ideal candidate will have strong experience with Dynamics 365 Customer Service, Omnichannel, Unified Routing, Power Platform, Copilot Studio, and Contact Center/telephony integrations.\nResponsibilities\nDesign, configure, and customize Dynamics 365 Customer Service, including entities, forms, views, business rules, workflows, and Power Automate flows.\nImplement and support Omnichannel for Customer Service, Unified Routing, and Dynamics 365 Contact Center.\nConfigure customer communication channels including voice, chat, and SMS.\nDevelop integrations with Azure Communication Services, Teams Phone, Logic Apps, ServiceNow, REST APIs, and third-party telephony platforms.\nSupport migration of legacy call center and telephony solutions to Dynamics 365 Contact Center.\nBuild solutions using Power Apps, Power Automate, Copilot Studio, Copilot Agents, and custom connectors.\nImplement case management, queues, SLAs, KPIs, routing, and knowledge management capabilities.\nDevelop plugins, custom workflow activities, JavaScript, C#, PowerShell, and PCF controls.\nTroubleshoot Customer Service Hub, Omnichannel, routing, capacity, and telephony integration issues.\nEnsure solutions follow security, compliance, data governance, and performance best practices.\nWork with business stakeholders to gather requirements and translate them into technical solutions.\nPrepare technical documentation, solution diagrams, and release documentation.\nRequired Qualifications\nBachelor’s degree with 5+ years of experience developing solutions using Dynamics 365 Customer Service or Contact Center.\nStrong experience with Dynamics 365 Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management.\nHands-on experience with Power Platform, Power Apps, Power Automate, Copilot Studio, and Dataverse.\nExperience with Dynamics Contact Center and telephony solutions, including Teams Phone, IVR, or CTI.\nExperience with Azure Logic Apps, Functions, Communication Services, and API Management.\nProficiency in JavaScript, C#, PowerShell, REST APIs, webhooks, and Dynamics 365 SDKs.\nFamiliarity with ALM, DevOps pipelines, solution management, data migration, and data modeling.\nAbility to obtain and maintain a Public Trust requiring U.S. Citizenship or Green Card.\nPreferred Qualifications\nMicrosoft certifications such as PL-200, PL-400, or MB-230.\nExperience supporting government, regulated, or enterprise-scale environments.\nExperience with Dataverse performance optimization and data migration.\nPay: $75.00 - $80.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: Hybrid remote in Washington, DC 20554","datePosted":"2026-08-07T10:40:07.001Z","dateModified":"2026-08-07T10:40:07.001Z","hiringOrganization":{"@type":"Organization","name":"Synapse Business Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bef09d2ccf6c7e7ffbb915b1"},"url":"https://jobsearcher.com/jobs/bef09d2ccf6c7e7ffbb915b1"}}