Senior Specialist - Architecture
Role descriptionJob Title: Salesforce Service Cloud Lead Location: Cleveland, Ohio (Hybrid) The Salesforce Service Cloud Lead P4 Onshore is a senior techno-functional role responsible for leading Salesforce Service Cloud delivery driving solution quality and acting as a key interface between business stakeholders architects and offshore delivery teams The role requires strong handson capability ownership of outcomes and customer facing leadership Key Responsibilities:Delivery Leadership - Lead end to end delivery of Salesforce Service Cloud initiatives from design to deploymentAct as onshore lead coordinating withBusiness stakeholdersProduct ownersArchitectsOffshore development QA teams Own sprint planning inputs backlog readiness and delivery commitmentsReview and approve functional and technical designs before buildEnsure delivery aligns with agreed scope timelines and quality standards Technical Functional Ownership: Provide hands on leadership inCase ManagementOmni ChannelQueues Assignment Escalation rulesKnowledge ManagementEmail to Case and Service Console Design and guide implementation usingSalesforce configurationFlows and Declarative AutomationApex Triggers and Lightning Web Components review level Validate solutions againstSalesforce best practicesGovernor limitsSecurity and sharing model guidelines Support and guide Service Cloud integrations REST SOAP APIs Stakeholder Governance: Serve as the primary onshore technical SPOC for Service Cloud topicsParticipate inDesign discussionsSprint reviewsUAT planning and defect triage Proactively identify risks dependencies and mitigation plansSupport release planning cutover and hypercare activitiesEnsure documentation standards are followed designs runbooks Team Enablement:Mentor developers and junior leads across Service Cloud workstreamsPerform code configuration reviews and enforce quality gatesHelp build delivery maturity and consistency across POD teams Required Skills Experience:Experience:7 to 11 years of overall Salesforce experienceStrong hands-on experience in Salesforce Service CloudPrior experience in Onshore client facing rolesExperience in leading offshore delivery teamsExposure to largescale Salesforce programs is preferred Technical Skills:Salesforce Service Cloud ExpertSalesforce configuration automation Flows RulesApex LWC review guidance levelSalesforce security model roles profiles permission setsIntegration awareness REST SOAPAgile Scrum delivery experience Certifications Preferred:Salesforce Service Cloud ConsultantSalesforce Platform Developer I PD1Salesforce AdministratorOther detailsBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):Benefits and Perks:Comprehensive Medical Plan Covering Medical, Dental, VisionShort Term and Long-Term Disability Coverage401(k) Plan with Company matchLife InsuranceVacation Time, Sick Leave, Paid HolidaysPaid Paternity and Maternity LeaveThe range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.Disclaimer: The compensation and benefits information provided herein is accurate as of the date ofthis posting.LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Ouremployment decisions are made without regard to race, color, creed, religion, sex (includingpregnancy, childbirth or related medical conditions), gender identity or expression, national origin,ancestry, age, family-care status, veteran status, marital status, civil union status, domesticpartnership status, military service, handicap or disability or history of handicap or disability, geneticinformation, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientationor preference, or any other characteristic protected by applicable federal, state, or local law, exceptwhere such considerations are bona fide occupational qualifications permitted by law.