{"schemaVersion":"jobsearcher.job.v1","id":"bed27e17fa08f5e39d0fb9be","url":"https://jobsearcher.com/jobs/bed27e17fa08f5e39d0fb9be","canonicalUrl":"https://jobsearcher.com/jobs/bed27e17fa08f5e39d0fb9be","title":"Deployment Technician","description":"Description:\nLocation: Austin\nDepartment: Implementation\nReports to: Deployment Implementation Manager\nWho We Are\nAcumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.\nJob Overview\nThe Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.\nResponsibilities:\nConduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.)\nSupport onsite technicians via Google Meet, Dialpad, or similar platforms\nManage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions\nAdhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel)\nUpload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review\nUpdate task statuses accurately in Jira, DaySmart, and related systems\nEscalate issues appropriately through Slack or designated escalation channels\nMaintain responsiveness and clear communication throughout assigned shift\nContribute to internal initiatives, including:\nDocumentation or knowledge base improvements\nQA reviews and process standardization\nPilot programs and hardware validation\nCross-departmental collaboration\nMentor and assist in onboarding new Deployment Technicians\nSupport overflow and non-installation tasks as assigned by leadership\nRequirements:\nMinimum Qualifications:\nMinimum 2 years' experience in deployments, IT support, or field services\nSolid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations)\nStrong communication and customer service skills\nAbility to manage remote sessions and coordinate effectively across teams\nMust be available to work across multiple time zones and accommodate customer availability\nRequired to support both morning and afternoon shifts; participate in On-Call rotation as needed\nWilling to work overnight installs when required\nExpected to remain online, responsive, and communicative during scheduled shifts\nMust be adaptable and able to reprioritize between installs, internal tasks, and urgent needs\nPreferred Qualifications:\nCompTIA Network+, CCNA, or equivalent certifications\nExperience working with AcuVigil or Rigel platforms\nExposure to multi-site rollout projects and firewall deployments\nProficiency with Slack, Google Workspace, Jira, and DaySmart\nPreferred Education:\nAssociate degree in Information Technology, Computer Networking, or a related field\nRelevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education\nCandidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education\nPerks of Scale Computing\nHealth benefits starting on first of the month following date of hire\n401(k) with company match, FSA, HSA\nCasual dress code\nFully stocked kitchen\nVibrant and inclusive workplace atmosphere\nPaid company holidays\nDiscretionary time off policy\nCentral Austin location with free parking\nFlexible work environment and an opportunity to grow as we grow\nScale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.","company":"Scale Computing","rawCompany":"scale computing","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:28.370Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Deployment Technician","description":"Description:\nLocation: Austin\nDepartment: Implementation\nReports to: Deployment Implementation Manager\nWho We Are\nAcumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.\nJob Overview\nThe Deployment Technician plays a critical role in executing and supporting customer installation projects by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.\nResponsibilities:\nConduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.)\nSupport onsite technicians via Google Meet, Dialpad, or similar platforms\nManage multiple installations concurrently—track milestones, provide critical check-in support, and ensure timely completions\nAdhere to all SOPs, install guides, and platform-specific standards (e.g., AcuVigil, Rigel)\nUpload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review\nUpdate task statuses accurately in Jira, DaySmart, and related systems\nEscalate issues appropriately through Slack or designated escalation channels\nMaintain responsiveness and clear communication throughout assigned shift\nContribute to internal initiatives, including:\nDocumentation or knowledge base improvements\nQA reviews and process standardization\nPilot programs and hardware validation\nCross-departmental collaboration\nMentor and assist in onboarding new Deployment Technicians\nSupport overflow and non-installation tasks as assigned by leadership\nRequirements:\nMinimum Qualifications:\nMinimum 2 years' experience in deployments, IT support, or field services\nSolid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations)\nStrong communication and customer service skills\nAbility to manage remote sessions and coordinate effectively across teams\nMust be available to work across multiple time zones and accommodate customer availability\nRequired to support both morning and afternoon shifts; participate in On-Call rotation as needed\nWilling to work overnight installs when required\nExpected to remain online, responsive, and communicative during scheduled shifts\nMust be adaptable and able to reprioritize between installs, internal tasks, and urgent needs\nPreferred Qualifications:\nCompTIA Network+, CCNA, or equivalent certifications\nExperience working with AcuVigil or Rigel platforms\nExposure to multi-site rollout projects and firewall deployments\nProficiency with Slack, Google Workspace, Jira, and DaySmart\nPreferred Education:\nAssociate degree in Information Technology, Computer Networking, or a related field\nRelevant certifications (e.g., CompTIA Network+, CCNA) or equivalent practical experience may substitute for formal education\nCandidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education\nPerks of Scale Computing\nHealth benefits starting on first of the month following date of hire\n401(k) with company match, FSA, HSA\nCasual dress code\nFully stocked kitchen\nVibrant and inclusive workplace atmosphere\nPaid company holidays\nDiscretionary time off policy\nCentral Austin location with free parking\nFlexible work environment and an opportunity to grow as we grow\nScale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.","datePosted":"2026-04-14T10:56:28.370Z","dateModified":"2026-04-14T10:56:28.370Z","hiringOrganization":{"@type":"Organization","name":"Scale Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bed27e17fa08f5e39d0fb9be"},"url":"https://jobsearcher.com/jobs/bed27e17fa08f5e39d0fb9be"}}