Intake Coordinator | Los Campeones

Intake Coordinator | Los CampeonesJob Category: Operations-Dept. of Public Supervisor: Jill Laboy Requisition Number: INTAK003262Posted: March 12, 2026Full-TimeOn-siteChicopee, MA 01020, USAJob DetailsDescriptionExplore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gndara team today!Benefits:Retirement Plan 403(b)Health, Dental, Vision, Pet and Life InsurancePaid vacationsPaid holidays8 discretionary daysMileage ReimbursementSalary: $20.63Additional Benefits:Career Growth OpportunitiesCulturally Diverse populationClinical Licensing SupportJob Title: Intake CoordinatorWork Location: Ware, Ma.*Bilingual Candidates Encouraged to Apply*EOE M/F/D/V*Union/Non-UnionJob Summary: Employees in this role are considered support staff for office management needs. This includes secretarial duties and clerical responsibilities. Employees are also responsible for the tracking and monitoring of all CBHI/ CSA referrals and performing other Manage Care Entities process and procedures. This includes assuring performance specifications are followed, marketing of program, analyzing data, and reporting on referrals, waitlist, and discharges.Duties and Responsibilities:Client Service Responsibilities:MABHAReferral TrackingWaitlist Tracking and Compliance CallsOpening/ Closing Electronic Health Record PacketsCSA WorkbooksReferral Source TrackingMarketingContacting referral sources from waitlist when immediate openings are availableInforming admin about waitlist status or need for referrals via emailScheduling Presentations for admin to generate referralsSupervise the according program/ staff.Participate in monthly department meetings.Office Management; i.e. Supply ordering, supply tracking, and any other office needsPerforms other related duties and responsibility as assigned by Supervisory StaffAdministrative Responsibilities/ Record Keeping:Data EntryReporting on monthly numbers (i.e. number of referrals, number of opening/ closings, etc.)Management of closed charts/ storageReceptionist and other clerical dutiesKnowledge, Skills, and Abilities Required:Ability to work with Target PopulationAbility to work independently and as part of a teamAbility to structure and Organize job responsibilities with minimal supervisionDemonstrate good verbal and written communication skillsDisplays sound judgementAbility to provide goal-oriented servicesWorks well as a team memberStrong communication and writing skillsBilingual: (Spanish/English & Nepali/English)Minimum Qualifications:High school degree or equivalent; post-secondary education an assetAt least 2 years of clerical experienceBilingual skills in Spanish-English requiredMicrosoft Office proficient (e.g. Excel, Word, Power Point)Flexibility to work shifts, including evenings, as requiredAbility to organize, prioritize and work under extreme work pressure, heavy workloads and deadlinesPositive attitude and work ethicExcellent verbal and communication skillsMust be team orientedTo provide supervision as indicated of the consumer's prescribed medications and record this in his/her progress notes.To adhere to program and agency policies and procedures.To attend all staff meetings and all trainings as required by the funding source and/or the Agency.Represents Agency in a professional manner.The Gndara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and trainingQualificationsSkillsPreferredEffective Communication (Verbal/Written)ExpertTeamworkExpertMicrosoft Office SkillsExpertAdministrative SkillsExpertEducationPreferredHigh School or better in Other.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.