{"schemaVersion":"jobsearcher.job.v1","id":"beb017dafea89433e26f3e5a","url":"https://jobsearcher.com/jobs/beb017dafea89433e26f3e5a","canonicalUrl":"https://jobsearcher.com/jobs/beb017dafea89433e26f3e5a","title":"IT Support trainee","description":"***This is position requires daily in-office presence.***\nIT Triage / IT Support Trainee\n\nPosition Summary:\nWe are seeking an enthusiastic, motivated individual to join our Triage Team at our Downtown Missoula headquarters. This entry-level role is a gateway into the IT industry. You will be the first point of contact for inbound phone calls and emails, triaging and prioritizing incoming support requests. Your primary focus will be delivering outstanding customer service and ensuring each ticket is accurately categorized and routed to our Dispatch team.\nOnce you’ve mastered these core responsibilities, we will provide additional training to help you grow into a more technical support role.\nYou will work alongside experienced IT professionals, learning our systems and infrastructure while sharpening your troubleshooting and problem-solving skills. As you progress, you will begin offering basic technical support to end users—building hands-on experience in both IT and customer service. The ideal candidate is passionate about technology, quick to learn, and thrives in a fast-paced, team-oriented environment.\n\nJob Status: Full Time\nEmployee Type: Hourly\nPay: $19-$21/hr DOE to start\n\nBenefits:\nMedical/dental with HSA option\nPaid vacation, sick leave, and holidays\n401(k) with 4% employer match\nCertification assistance & continuing education\nCell phone reimbursement\nPaid parking\nKitchen, pool table, snacks, and coffee (at the Missoula office)\nPersonal IT purchasing discount\nAnnual branded clothing allowance\nTeam bonding events\nEmphasis on work-life balance/minimal overtime\nClear advancement opportunities in various IT tracks\n\nTravel/License Required: Yes, Minimal local travel\nWork Schedule: 7AM-4PM or 8AM-5PM, Monday-Friday (based on department needs)\n\nWhat You Will Do (First 3–6 Months)\nAnswer incoming client calls and emails as the first point of contact\nAccurately document and categorize IT requests using our PSA system\nMaintain client records and internal documentation\nMonitor and manage the ticket queue, ensuring quality and consistency\nLearn the tools, systems, and workflows of a real-world MSP\nParticipate in feedback sessions with your Team Lead\n\nWhat Comes Next (Next 6–12 Months)\nAs you gain experience and confidence in the Triage role, you will begin:\nTroubleshooting and resolving basic IT issues (e.g., password resets, user setups, workstation installations)\nAssisting with routine technical tasks under the supervision of senior engineers\nEarning certifications, with company-sponsored training support\nMoving into a technical support position based on skill development and performance\n\nWhat You Will Need to Succeed\nExcellent customer service and communication skills\nAbility to stay calm and organized in a high-volume environment\nBasic IT knowledge and a desire to grow (home labs, self-study, or certifications are a plus)\nTyping speed of 50+ WPM with strong accuracy\nProfessional, friendly demeanor—someone clients enjoy working with\nStrong attendance and punctuality","company":"First Call Computer Solutions","rawCompany":"first call computer solutions","city":"Missoula","state":"MT","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:49:03.278Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support trainee","description":"***This is position requires daily in-office presence.***\nIT Triage / IT Support Trainee\n\nPosition Summary:\nWe are seeking an enthusiastic, motivated individual to join our Triage Team at our Downtown Missoula headquarters. This entry-level role is a gateway into the IT industry. You will be the first point of contact for inbound phone calls and emails, triaging and prioritizing incoming support requests. Your primary focus will be delivering outstanding customer service and ensuring each ticket is accurately categorized and routed to our Dispatch team.\nOnce you’ve mastered these core responsibilities, we will provide additional training to help you grow into a more technical support role.\nYou will work alongside experienced IT professionals, learning our systems and infrastructure while sharpening your troubleshooting and problem-solving skills. As you progress, you will begin offering basic technical support to end users—building hands-on experience in both IT and customer service. The ideal candidate is passionate about technology, quick to learn, and thrives in a fast-paced, team-oriented environment.\n\nJob Status: Full Time\nEmployee Type: Hourly\nPay: $19-$21/hr DOE to start\n\nBenefits:\nMedical/dental with HSA option\nPaid vacation, sick leave, and holidays\n401(k) with 4% employer match\nCertification assistance & continuing education\nCell phone reimbursement\nPaid parking\nKitchen, pool table, snacks, and coffee (at the Missoula office)\nPersonal IT purchasing discount\nAnnual branded clothing allowance\nTeam bonding events\nEmphasis on work-life balance/minimal overtime\nClear advancement opportunities in various IT tracks\n\nTravel/License Required: Yes, Minimal local travel\nWork Schedule: 7AM-4PM or 8AM-5PM, Monday-Friday (based on department needs)\n\nWhat You Will Do (First 3–6 Months)\nAnswer incoming client calls and emails as the first point of contact\nAccurately document and categorize IT requests using our PSA system\nMaintain client records and internal documentation\nMonitor and manage the ticket queue, ensuring quality and consistency\nLearn the tools, systems, and workflows of a real-world MSP\nParticipate in feedback sessions with your Team Lead\n\nWhat Comes Next (Next 6–12 Months)\nAs you gain experience and confidence in the Triage role, you will begin:\nTroubleshooting and resolving basic IT issues (e.g., password resets, user setups, workstation installations)\nAssisting with routine technical tasks under the supervision of senior engineers\nEarning certifications, with company-sponsored training support\nMoving into a technical support position based on skill development and performance\n\nWhat You Will Need to Succeed\nExcellent customer service and communication skills\nAbility to stay calm and organized in a high-volume environment\nBasic IT knowledge and a desire to grow (home labs, self-study, or certifications are a plus)\nTyping speed of 50+ WPM with strong accuracy\nProfessional, friendly demeanor—someone clients enjoy working with\nStrong attendance and punctuality","datePosted":"2026-04-14T10:49:03.278Z","dateModified":"2026-04-14T10:49:03.278Z","hiringOrganization":{"@type":"Organization","name":"First Call Computer Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Missoula","addressRegion":"MT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"beb017dafea89433e26f3e5a"},"url":"https://jobsearcher.com/jobs/beb017dafea89433e26f3e5a"}}