{"schemaVersion":"jobsearcher.job.v1","id":"bead1c4b5bc3bdb5a011a4e3","url":"https://jobsearcher.com/jobs/bead1c4b5bc3bdb5a011a4e3","canonicalUrl":"https://jobsearcher.com/jobs/bead1c4b5bc3bdb5a011a4e3","title":"Junior Associate, Customer Support","description":"Interested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, management, and strategy professional services to deliver compelling solutions. Consultants join our practice focused on mission-critical projects, and quickly learn to contribute to and grow our company across multiple projects. We invest in hiring, mentoring, and training smart, diverse, and self-driven professionals interested in all aspects of the company and our homeland security and government clients. We are looking for people who are willing to share ideas and work as part of an inclusive, innovative team.\n\nJunior Associate, Customer Support are Arc Aspicio junior associates who support mission-critical projects and stakeholders in justice and homeland security. They have a bachelor's degree and at least 1 year of full-time professional work experience in performance measurement-related support, research, and/or problem-solving in a fast-paced environment. They work in a fun, customer service-oriented team on challenging projects and have the ability to learn quickly and collaborate.\nHybrid Work Environment: Arc Aspicio is currently operating in a hybrid work environment with employees at client sites, the Arc Aspicio DC office, and, as approved, remotely. Candidates must live in the Washington, DC area on their start date.\n\nResponsibilities:\nServe as primary point of contact for all performance measurement related support\nProvide exceptional customer service and performance related support\nProblem-solve, performance basic research, and escalate issues when needed\nJoin our consulting practice to support projects and company growth initiatives, managing multiple workstreams at one time\nCollaborate with our clients to solve tough problems, delivering outstanding client service and achieving mission results\nApply excellent consulting, research, business analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions to our team and our clients\nDevelop consulting skills and help grow the company outside of your project by participating in new business and strategic initiatives\nContribute to our company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop\nRequired Qualifications:\n1 year of relevant experience in help desk support services\nDirect experience with client and stakeholder engagement (including senior-level leaders) and delivering work products for clients in a complex stakeholder environment\nAbility to collaborate and work effectively remotely and in-person\nTechnologically savvy, especially with Microsoft products and use of collaboration tools (SharePoint preferred)\nDesire to join a consulting firm and learn business concepts; loves to collaborate and reach out to get involved in company events, offerings, and special projects\nClearance: US Citizenship only (no dual citizenship) / ability to obtain a security clearance\nEducation: Bachelor’s degree\nCritical Skills: Strong work ethic, outstanding written and oral communication, collaboration excellent problem-solving skills, resilience, flexibility, learning-oriented,\nApplying to the Company: Our Recruiting Team carefully reviews each application before determining which candidates proceed to the next phase. Our competitive recruiting process favors candidates who include a short cover letter that highlights your interest in the company and role, relevant experience, and potential.\nTotal Rewards: Salary is just one element of our Total Rewards which includes compensation, benefits, bonuses, professional development, and other career opportunities. The projected salary range for this position is $58,0000 to $72,000. This range takes into account the wide variety of factors that are considered in making compensation decisions, including but not limited to: skill sets and expertise, experience, education, training, certifications, contract and client requirements (if applicable), and other business and organizational needs. At Arc Aspicio, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.\nAbout Arc Aspicio: We create and deliver integrated, innovative solutions to enhance our nation’s future. A consulting and solutions company, Arc Aspicio brings bold ideas to live solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. Our vision is to be the hub of creativity where people take action to change the world. Employees collaborate with clients using human-centered processes. Our teams use Arc Aspicio’s Strategy Innovation Lab methods, tools, and templates to accelerate results for our clients. We seek team members that:\nWant to learn the business of consulting and excel as professionals and leaders\nBuild a strong network of professional relationships with their teams and clients\nLearn quickly, ask for help, and look for ways to go beyond a task and achieve results\nWant to learn and share knowledge and express gratitude teammates who become more than just co-workers\nSeek leadership opportunities at all levels and build new skills to apply to diverse projects\nCommitment to Diversity, Equity, Inclusion, and Innovation: Arc Aspicio is committed to creating a diverse, inclusive, and safe workplace and we are proud to be an equal opportunity employer. As a growing firm, we welcome applications from candidates with diverse backgrounds and strong potential and growth. Diverse, inclusive teams can accelerate results for the client and company and stimulate innovation in all we do. Employment is based on qualifications, merit, and business need. Equal Opportunity Employer/M/F/D/V","company":"Arcaspicio","rawCompany":"arcaspicio","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:14:06.720Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Junior Associate, Customer Support","description":"Interested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, management, and strategy professional services to deliver compelling solutions. Consultants join our practice focused on mission-critical projects, and quickly learn to contribute to and grow our company across multiple projects. We invest in hiring, mentoring, and training smart, diverse, and self-driven professionals interested in all aspects of the company and our homeland security and government clients. We are looking for people who are willing to share ideas and work as part of an inclusive, innovative team.\n\nJunior Associate, Customer Support are Arc Aspicio junior associates who support mission-critical projects and stakeholders in justice and homeland security. They have a bachelor's degree and at least 1 year of full-time professional work experience in performance measurement-related support, research, and/or problem-solving in a fast-paced environment. They work in a fun, customer service-oriented team on challenging projects and have the ability to learn quickly and collaborate.\nHybrid Work Environment: Arc Aspicio is currently operating in a hybrid work environment with employees at client sites, the Arc Aspicio DC office, and, as approved, remotely. Candidates must live in the Washington, DC area on their start date.\n\nResponsibilities:\nServe as primary point of contact for all performance measurement related support\nProvide exceptional customer service and performance related support\nProblem-solve, performance basic research, and escalate issues when needed\nJoin our consulting practice to support projects and company growth initiatives, managing multiple workstreams at one time\nCollaborate with our clients to solve tough problems, delivering outstanding client service and achieving mission results\nApply excellent consulting, research, business analysis, and communications skills to quickly identify problems, analyze challenges, and recommend solutions to our team and our clients\nDevelop consulting skills and help grow the company outside of your project by participating in new business and strategic initiatives\nContribute to our company culture, which promotes client-focused teamwork, learning, and helping others to grow and develop\nRequired Qualifications:\n1 year of relevant experience in help desk support services\nDirect experience with client and stakeholder engagement (including senior-level leaders) and delivering work products for clients in a complex stakeholder environment\nAbility to collaborate and work effectively remotely and in-person\nTechnologically savvy, especially with Microsoft products and use of collaboration tools (SharePoint preferred)\nDesire to join a consulting firm and learn business concepts; loves to collaborate and reach out to get involved in company events, offerings, and special projects\nClearance: US Citizenship only (no dual citizenship) / ability to obtain a security clearance\nEducation: Bachelor’s degree\nCritical Skills: Strong work ethic, outstanding written and oral communication, collaboration excellent problem-solving skills, resilience, flexibility, learning-oriented,\nApplying to the Company: Our Recruiting Team carefully reviews each application before determining which candidates proceed to the next phase. Our competitive recruiting process favors candidates who include a short cover letter that highlights your interest in the company and role, relevant experience, and potential.\nTotal Rewards: Salary is just one element of our Total Rewards which includes compensation, benefits, bonuses, professional development, and other career opportunities. The projected salary range for this position is $58,0000 to $72,000. This range takes into account the wide variety of factors that are considered in making compensation decisions, including but not limited to: skill sets and expertise, experience, education, training, certifications, contract and client requirements (if applicable), and other business and organizational needs. At Arc Aspicio, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.\nAbout Arc Aspicio: We create and deliver integrated, innovative solutions to enhance our nation’s future. A consulting and solutions company, Arc Aspicio brings bold ideas to live solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. Our vision is to be the hub of creativity where people take action to change the world. Employees collaborate with clients using human-centered processes. Our teams use Arc Aspicio’s Strategy Innovation Lab methods, tools, and templates to accelerate results for our clients. We seek team members that:\nWant to learn the business of consulting and excel as professionals and leaders\nBuild a strong network of professional relationships with their teams and clients\nLearn quickly, ask for help, and look for ways to go beyond a task and achieve results\nWant to learn and share knowledge and express gratitude teammates who become more than just co-workers\nSeek leadership opportunities at all levels and build new skills to apply to diverse projects\nCommitment to Diversity, Equity, Inclusion, and Innovation: Arc Aspicio is committed to creating a diverse, inclusive, and safe workplace and we are proud to be an equal opportunity employer. As a growing firm, we welcome applications from candidates with diverse backgrounds and strong potential and growth. Diverse, inclusive teams can accelerate results for the client and company and stimulate innovation in all we do. Employment is based on qualifications, merit, and business need. 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