Supervisor, Operations Processing

DescriptionWe are looking for an Operations Processing Supervisor to lead a high-performing processing team in a fast-paced financial servicing environment.In this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.What You’ll DoLead daily processing operations and manage team workflow prioritiesCoach and develop Processing Specialists through feedback and performance supportMonitor service levels, processing accuracy, and operational trendsResolve escalated customer, client, and internal processing issuesPartner with cross-functional teams to improve workflows and service deliveryWhat To Expect In This RoleWork in a fast-moving environment with changing priorities and deadlinesBalance team leadership with hands-on operational problem solvingManage processing volume fluctuations while maintaining quality standardsCommunicate frequently with employees, leaders, and internal partnersYou’ll Be a Great Fit If You Stay organized while managing multiple priorities at onceCommunicate clearly and professionally under pressureEnjoy coaching employees and improving team performanceTake ownership of operational issues and drive solutionsLook for ways to improve efficiency and customer experienceWhat You Bring – Required2+ years of leadership experience in operations, servicing, processing, or a call center environment5+ years of experience in loan processing, payments processing, financial operations, or related servicing workStrong communication and problem-solving skillsAbility to manage deadlines and maintain accuracy in a high-volume environmentWhat You Bring – Nice To HaveExperience reviewing consumer loan documentationExperience coaching employees in a production-based environmentFamiliarity with workflow management systems, ticketing tools, or operational reportingSuccess Looks LikeWithin The First 6–12 Months, You WillImprove processing accuracy and turnaround timesBuild strong team accountability and performance consistencyReduce escalations through proactive issue resolutionIdentify and implement workflow improvements that increase efficiencyMaintain service levels while supporting a positive team environmentWhy Goal Solutions Competitive salary + bonus eligibility 401(k) with 4% company match Medical, dental, vision, and HSA ($1,700 annual contribution) 14 paid holidays (including your birthday) Paid parental leave, tuition reimbursement, and long-term incentives Apply Apply if you enjoy leading people, solving operational problems, and improving processes in a production-driven environment.