{"schemaVersion":"jobsearcher.job.v1","id":"be8bdcb6e8fb772ba95b1a67","url":"https://jobsearcher.com/jobs/be8bdcb6e8fb772ba95b1a67","canonicalUrl":"https://jobsearcher.com/jobs/be8bdcb6e8fb772ba95b1a67","title":"Supervisor, Operations Processing","description":"We are looking for an Operations Processing Supervisor to lead a high-performing processing team in a fast-paced financial servicing environment.\nIn this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.\nWhat You’ll Do\nLead daily processing operations and manage team workflow priorities\nCoach and develop Processing Specialists through feedback and performance support\nMonitor service levels, processing accuracy, and operational trends\nResolve escalated customer, client, and internal processing issues\nPartner with cross-functional teams to improve workflows and service delivery\nWhat to Expect in This Role\nWork in a fast-moving environment with changing priorities and deadlines\nBalance team leadership with hands-on operational problem solving\nManage processing volume fluctuations while maintaining quality standards\nCommunicate frequently with employees, leaders, and internal partners\nYou’ll Be a Great Fit If You\nStay organized while managing multiple priorities at once\nCommunicate clearly and professionally under pressure\nEnjoy coaching employees and improving team performance\nTake ownership of operational issues and drive solutions\nLook for ways to improve efficiency and customer experience\nWhat You Bring – Required\n2+ years of leadership experience in operations, servicing, processing, or a call center environment\n5+ years of experience in loan processing, payments processing, financial operations, or related servicing work\nStrong communication and problem-solving skills\nAbility to manage deadlines and maintain accuracy in a high-volume environment\nWhat You Bring – Nice to Have\nExperience reviewing consumer loan documentation\nExperience coaching employees in a production-based environment\nFamiliarity with workflow management systems, ticketing tools, or operational reporting\nSuccess Looks Like\nWithin the first 6–12 months, you will:\nImprove processing accuracy and turnaround times\nBuild strong team accountability and performance consistency\nReduce escalations through proactive issue resolution\nIdentify and implement workflow improvements that increase efficiency\nMaintain service levels while supporting a positive team environment\nWhy Goal Solutions\nCompetitive salary + bonus eligibility\n401(k) with 4% company match\nMedical, dental, vision, and HSA ($1,700 annual contribution)\n14 paid holidays (including your birthday)\nPaid parental leave, tuition reimbursement, and long-term incentives\nApply\nApply if you enjoy leading people, solving operational problems, and improving processes in a production-driven environment.","company":"Goal Solutions","rawCompany":"goal solutions","city":"Sioux Falls","state":"SD","isRemote":false,"isActive":false,"createdAt":"2026-05-18T12:45:06.365Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522291","title":"Consumer Lending","slug":"consumer-lending"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor, Operations Processing","description":"We are looking for an Operations Processing Supervisor to lead a high-performing processing team in a fast-paced financial servicing environment.\nIn this role, you will drive processing accuracy, support service-level performance, coach employees, and resolve operational issues that impact clients and customers. You will play a key role in helping the team deliver consistent, high-quality service every day.\nWhat You’ll Do\nLead daily processing operations and manage team workflow priorities\nCoach and develop Processing Specialists through feedback and performance support\nMonitor service levels, processing accuracy, and operational trends\nResolve escalated customer, client, and internal processing issues\nPartner with cross-functional teams to improve workflows and service delivery\nWhat to Expect in This Role\nWork in a fast-moving environment with changing priorities and deadlines\nBalance team leadership with hands-on operational problem solving\nManage processing volume fluctuations while maintaining quality standards\nCommunicate frequently with employees, leaders, and internal partners\nYou’ll Be a Great Fit If You\nStay organized while managing multiple priorities at once\nCommunicate clearly and professionally under pressure\nEnjoy coaching employees and improving team performance\nTake ownership of operational issues and drive solutions\nLook for ways to improve efficiency and customer experience\nWhat You Bring – Required\n2+ years of leadership experience in operations, servicing, processing, or a call center environment\n5+ years of experience in loan processing, payments processing, financial operations, or related servicing work\nStrong communication and problem-solving skills\nAbility to manage deadlines and maintain accuracy in a high-volume environment\nWhat You Bring – Nice to Have\nExperience reviewing consumer loan documentation\nExperience coaching employees in a production-based environment\nFamiliarity with workflow management systems, ticketing tools, or operational reporting\nSuccess Looks Like\nWithin the first 6–12 months, you will:\nImprove processing accuracy and turnaround times\nBuild strong team accountability and performance consistency\nReduce escalations through proactive issue resolution\nIdentify and implement workflow improvements that increase efficiency\nMaintain service levels while supporting a positive team environment\nWhy Goal Solutions\nCompetitive salary + bonus eligibility\n401(k) with 4% company match\nMedical, dental, vision, and HSA ($1,700 annual contribution)\n14 paid holidays (including your birthday)\nPaid parental leave, tuition reimbursement, and long-term incentives\nApply\nApply if you enjoy leading people, solving operational problems, and improving processes in a production-driven environment.","datePosted":"2026-05-18T12:45:06.365Z","dateModified":"2026-05-18T12:45:06.365Z","hiringOrganization":{"@type":"Organization","name":"Goal Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sioux Falls","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"be8bdcb6e8fb772ba95b1a67"},"url":"https://jobsearcher.com/jobs/be8bdcb6e8fb772ba95b1a67"}}