Work From Home Agent (Remote)

Call Center Representative Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more.Job Responsibilities: Answer incoming calls, chats, and emailsResearch, analyze and determine the appropriate course of actionBuild trust and rapport with the customer through clear, respectful interactionOffer members alternative vacation optionsSolve member concerns for first call resolutionUpsell eligible customers home warranty solutionsEnter new customer information into the systemProcess payment deferrals and installment plansProblem solve, mediate, and negotiateEscalate issues appropriatelyEducation and Experience: High school diploma or equivalentRequired language proficiencyGood data entry and typing skillsGreat customer service and people skillsPlease note:Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.