Quality Pillar Regional Owner

Location North Carolina City Greensboro Role Type Permanent WHO WE ARE ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity. ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table. We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success. WHAT YOU WILL DO JOB SUMMARY This role is primarily responsible for leading the implementation of Quality pillar implementation through the Region, managing and executing the strategy to transform the Company’s operations to world class levels. This position supports our facilities in developing and consolidating world class manufacturing systems, creating an environment of continuous improvement, sustained work processes and culture to deliver the transformation of the Americas Supply chain. Responsible for building a partnership with our organization’s business units within four manufacturing locations to gain a deep understanding of their strategic initiatives, identify capability gaps, and build learning and capability solutions to support the business unit’s performance at the factory. Works collaboratively with business stakeholders and colleagues in the US and across other Markets, to create/source, implement and embed appropriate, cost-effective learning and capability solutions for implementing and sustaining the Imperial Operating Systems program. WHAT YOU WILL DO (This list is not exhaustive and may be supplemented as necessary by the Company) Lead the IOS Quality for Americas region. Actively influence and contribute to the design, delivery, and embedding of Manufacturing Excellence/IOS learning strategies. Support the implementation of Imperial Operating Systems to deliver Supply Chain Manufacturing excellence program. Coordinates the efforts to execute all aspects of operational excellence efforts Effectively create, implement, and embed Quality capability strategies, plans and actions with agreed measures and metrics, to understand and address critical skill, behaviors, mindset and expertise needs in the business Collaborate with and influence local & regional leadership staff across functions and plants to ensure successful execution of improvement projects from a Quality perspective, identifying resource requirements, and ensuring alignment with business objectives. Manage external vendor relationships, partnering to create and/or source solutions to meet business needs regarding IOS Playbooks to ensure Quality impact. Create the technology/knowledge transfer process of IOs systems. Define and Implement strategies across all functions to deliver and sustain best-in-class efficiency across all supply chain functions and manufacturing systems. Manage Quality methodology and liaise with Education and Training to deliver and develop strategies for both direct and indirect employees to enhance IOS/ manufacturing excellence culture/ capabilities. Create the Quality materials for the shopfloor IOS narrative. Support the efforts to create the cultural change to deliver IOS world class results. Build the foundation for a culture of continuous improvement. Manage the execution of Quality Initiatives, support plants in building Quality capabilities and provide additional on the ground assistance for auditing and improving Quality efforts. Align with global Quality professionals to create Quality Health check/ tracking/ KPI’s for IOS program to measure and evaluate effectiveness of service and solution delivery, determining return on investment and identifying and implementing actionable insights in support of continuous improvement in operating practices and processes. Foster a strong team culture while modeling company values and behaviors as the subject matter expert and contact for IOS learning and capability activities with colleagues, people leaders, and other key stakeholders to ensure effectiveness of ManEx development programs. Perform other job-related duties as assigned. QUALIFICATIONS REQUIRED MINIMUM QUALIFICATIONS: Education and Experience: MBA preferred (Quality, Business Management and/ or Productivity) High School Diploma / GED with 9 years of quality management work experience. Must be 21 years of age or older. Related work experience to include, but is not limited to: Effectively establishing and leading Continuous Improvement Capability programs to enable Business results. Coaching managers to optimize performance and/or the performance of their team/business area. Working with Operational Excellence Program (i.e.: IWS). Experience in the Tobacco industry and/or union environment Knowledge of: Supply Chain Management and Integration Manufacturing Operations and Process engineering Continuous improvement best practices Project Management Proficiency with Microsoft Office (Outlook, Word, Excel, & PowerPoint) and Microsoft Teams Key Capabilities: Experience of operating effectively in a complex global matrix environment Highly proactive and hands-on problem solving Well-versed in operating within a high-change, fast paced and transformational environment, with experience in process design and transitions A skilled communicator with a significant track record of influencing and communicating with a wide range of audiences. Able to relate comfortably to a wide variety of people, with excellent communication and relationship-building skills and the gravitas and presence to gain the trust and respect of colleagues. A creative problem-solver who can balance protecting the program from risk with facilitating business objectives, anticipating problems and providing appropriate and creative solutions. Excellent attention to detail Calm under pressure to ensure quality deliverables are still achieved Flexible with working hours and locations as needed based on the relevant demands of the programme at key times Significant business and functional expertise, particularly in finance and audit of the Supply Chain Pro-active time management for self and team members Ability to manage and communicate with a wide range of stakeholders, both technical and non-technical Experience in documenting and communication Ability to work within project environment, manage deadlines short and long term, communicate status of tasks and risks to the project. WORK ENVIRONMENT AND PHYSICAL DEMAND Requires moderate physical effort. Occasionally lifts or moves moderate to heavy weight objects (10 – 50 lbs) Stand and/or sit for prolonged periods Requires prolonged machine operation including computer and keyboard equipment Use of manual dexterity and fine motor skills Work with equipment or perform procedures where carelessness may result in injury Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions including second-hand smoke and/or vape This job description is intended to be generic in nature and describe the essential functions of the job. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. WHAT WE OFFER Competitive benefits package that includes medical/dental/vision/life insurance/disability plans Dollar for dollar 401k match up to 6% and 5% annual company contribution 15 Company-paid holidays Generous paid time off Employee recognition and discount programs Education assistance Employee referral bonus program Hybrid workplace – remote / in office Summer hours Casual dress policy Monday through Friday APPLICANT INFORMATION This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated. ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at TalentAcquisition@itgbrands.com.