{"schemaVersion":"jobsearcher.job.v1","id":"be28813fccc2e27f86f74c30","url":"https://jobsearcher.com/jobs/be28813fccc2e27f86f74c30","canonicalUrl":"https://jobsearcher.com/jobs/be28813fccc2e27f86f74c30","title":"Customer Service Representative","description":"At WonderFold, we're redefining how families explore the world together. As the pioneer and innovator in the stroller wagon category, we don't follow trends—we create them. Our purpose is to empower families to unfold life's moments, together, by designing products that help families grow and go through every age and every stage. From kids and pets to parents and caregivers, we're building a world where no one gets left behind. If you're energized by innovation, passionate about challenging the status quo, and want to make a meaningful impact at a fast-growing company that's setting the standard for design and quality, we'd love to have you join our team.\n\nPosition Summary:We are seeking a part-time Customer Service Representative (25 hours per week) to support our customers by answering questions, providing information, and helping resolve customer concerns in a timely and professional manner.\n\nSchedule and Overtime:\n\nDue to the nature of our business, overtime may be required, but not guaranteed, during busy seasons with advance notice of at least 5 business days. Busy periods are typically between May - July and November - January. At a minimum, 5-10 hours of work may be required each week during these busy seasons. If work is required outside of regular business hours, the ability to work remotely may be approved based on manager discretion.\n\nAs a standard, Wonderfold/E Solutions strives to limit unnecessary overtime and will only allow approved overtime (like during busy periods). When unapproved overtime occurs, the overtime policy and procedure must be followed. During busy seasons, all rest and meal break policies must be followed unless approved by the manager and proper documentation is completed.\n\nEssential Functions/Responsibilities:\n\nAnswer customer calls\n\nSolve any new, open & pending tickets\n\nInteract with and respond to customer chats that are in queue\n\nAssist social media team regarding specific customer service concerns\n\nRequired Skills/Abilities:\n\nProficient with Google Suite or related software\n\nExcellent verbal and written communication\n\nAbility to type information into a computer quickly and accurately\n\nExcellent organizational skills and attention to detail\n\nMust be able to work early mornings, evenings, weekends, and holidays with advanced notice\n\nEducation and Experience:\n\nHigh School diploma or equivalent required\n\n2+ years of Customer Service experience preferred\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer","company":"E Solutions Group","rawCompany":"e solutions group","city":"Irwindale","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-29T10:33:27.275Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"At WonderFold, we're redefining how families explore the world together. As the pioneer and innovator in the stroller wagon category, we don't follow trends—we create them. Our purpose is to empower families to unfold life's moments, together, by designing products that help families grow and go through every age and every stage. From kids and pets to parents and caregivers, we're building a world where no one gets left behind. If you're energized by innovation, passionate about challenging the status quo, and want to make a meaningful impact at a fast-growing company that's setting the standard for design and quality, we'd love to have you join our team.\n\nPosition Summary:We are seeking a part-time Customer Service Representative (25 hours per week) to support our customers by answering questions, providing information, and helping resolve customer concerns in a timely and professional manner.\n\nSchedule and Overtime:\n\nDue to the nature of our business, overtime may be required, but not guaranteed, during busy seasons with advance notice of at least 5 business days. Busy periods are typically between May - July and November - January. At a minimum, 5-10 hours of work may be required each week during these busy seasons. If work is required outside of regular business hours, the ability to work remotely may be approved based on manager discretion.\n\nAs a standard, Wonderfold/E Solutions strives to limit unnecessary overtime and will only allow approved overtime (like during busy periods). When unapproved overtime occurs, the overtime policy and procedure must be followed. During busy seasons, all rest and meal break policies must be followed unless approved by the manager and proper documentation is completed.\n\nEssential Functions/Responsibilities:\n\nAnswer customer calls\n\nSolve any new, open & pending tickets\n\nInteract with and respond to customer chats that are in queue\n\nAssist social media team regarding specific customer service concerns\n\nRequired Skills/Abilities:\n\nProficient with Google Suite or related software\n\nExcellent verbal and written communication\n\nAbility to type information into a computer quickly and accurately\n\nExcellent organizational skills and attention to detail\n\nMust be able to work early mornings, evenings, weekends, and holidays with advanced notice\n\nEducation and Experience:\n\nHigh School diploma or equivalent required\n\n2+ years of Customer Service experience preferred\n\nPhysical Requirements:\n\nProlonged periods sitting at a desk and working on a computer","datePosted":"2026-10-29T10:33:27.275Z","dateModified":"2026-10-29T10:33:27.275Z","hiringOrganization":{"@type":"Organization","name":"E Solutions Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irwindale","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"be28813fccc2e27f86f74c30"},"url":"https://jobsearcher.com/jobs/be28813fccc2e27f86f74c30"}}