{"schemaVersion":"jobsearcher.job.v1","id":"be0651c5dfd3eb8f0c619ff8","url":"https://jobsearcher.com/jobs/be0651c5dfd3eb8f0c619ff8","canonicalUrl":"https://jobsearcher.com/jobs/be0651c5dfd3eb8f0c619ff8","title":"Operations Support Associate","description":"Job Posting: Operations Support Associate\nLocation: San Diego\nJob Type: Full-Time\nCompany: PharmLabs\nAbout Us:\nPharmLabs is a DEA-registered laboratory specializing in high-quality potency, safety and purity testing. We are dedicated to accuracy, compliance, and exceptional client service. We are looking for an Operations Support Associate who thrives in a fast-paced environment and enjoys a dynamic role that blends customer service, sample intake, and B2B sales.\nMANDATORY 2 YEARS EXPERINCE WORKING IN AN ANALYTICAL TESTING LABORATORY, SPECILAIZING IN CHEMICAL OR BIOLOGIOCAL ANALYSIS.\nPosition Overview:\nThe Operations Support Associate plays a vital role in ensuring smooth laboratory operations, client satisfaction, and business growth. This position requires multi-talented team player who can efficiently manage client inquiries, process lab samples, and engage in business development activities.\nKey Responsibilities:\nClient Care (40%)\nSupport the Client Care Specialist as needed via the following tasks:\nServe as the primary point of contact for client inquiries regarding lab test results, procedures, discrepancies, turn around time and general support.\nAddress client questions and concerns with professionalism and efficiency.\nCoordinate with the lab team to ensure timely and accurate communication of test results.\nMaintain client records and follow up to ensure satisfaction.\nSample Intake Associate (60%)\nSupport Sample Intake Specialist as needed via the following tasks:\nReceive and check in lab samples using our laboratory software system.\nEnsure all documentation is accurate and complete.\nCommunicate with clients regarding sample submission requirements and status updates.\nCollect payments\nWhat We’re Looking For:\nOutstanding attendance and punctuality\nProfessional communication skills written and verbal with a client-first mindset.\nStrong moral and work ethic\nDetail-oriented with the ability to manage multiple responsibilities effectively, and prioritize in real time based on business needs.\nSales-driven mentality with experience in B2B outreach.\nExperience in a lab, scientific, or regulated industry is a plus but not required.\nAbility to work both independently and as part of a team.\nExperienced in CRM (HubSpot, Sales Force, etc.) and lab management software (LIMS) is a bonus.\nWhy Join Us?\nBecome an early part of a rapidly growing company on track to become a major industry leader.\nCompetitive salary with performance incentives.\nEnjoy health insurance options with 100% employer-paid plans available through multiple insurance carriers.\nOutstanding on-site employee amenities, including a state-of-the-art fitness center with showers and towel service, Hawaiian Fresh Seafood, mobile auto detailing, dry cleaning services, and dedicated parking.\nOpportunity to grow within a leading laboratory in the industry.\nSupportive team environment that values innovation and efficiency.\nHands-on experience in both operations and business development.If you’re a problem-solver who enjoys a diverse role that combines operations, client service, and sales, we want to hear from you!\nJob Type: Full-time\nPay: From $25.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nApplication Question(s):\nDo you have 2+ years of experience in client care, including complaint resolution and handling escalations? Explain your specific experince.\nDo you have 2+ years of experience in sample intake, including logging samples, verifying documentation, and processing client payments with accuracy and professionalism?\nExperience:\nCRM software: 1 year (Required)\nLaboratory: 1 year (Required)\nTesting Laboratory chemical or biological: 2 years (Required)\nWork Location: In person","company":"Pharmlabs","rawCompany":"pharmlabs","city":"San Diego","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:25:11.914Z","occupations":[{"code":"19-4021.00","title":"Biological Technicians","slug":"biological-technicians"},{"code":"29-2012.00","title":"Medical and Clinical Laboratory Technicians","slug":"medical-and-clinical-laboratory-technicians"},{"code":"19-4031.00","title":"Chemical Technicians","slug":"chemical-technicians"}],"industries":[{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"541715","title":"Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)","slug":"research-and-development-in-the-physical-engineering-and-life-sciences-except-nanotechnology-and-biotechnology"},{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Associate","description":"Job Posting: Operations Support Associate\nLocation: San Diego\nJob Type: Full-Time\nCompany: PharmLabs\nAbout Us:\nPharmLabs is a DEA-registered laboratory specializing in high-quality potency, safety and purity testing. We are dedicated to accuracy, compliance, and exceptional client service. We are looking for an Operations Support Associate who thrives in a fast-paced environment and enjoys a dynamic role that blends customer service, sample intake, and B2B sales.\nMANDATORY 2 YEARS EXPERINCE WORKING IN AN ANALYTICAL TESTING LABORATORY, SPECILAIZING IN CHEMICAL OR BIOLOGIOCAL ANALYSIS.\nPosition Overview:\nThe Operations Support Associate plays a vital role in ensuring smooth laboratory operations, client satisfaction, and business growth. This position requires multi-talented team player who can efficiently manage client inquiries, process lab samples, and engage in business development activities.\nKey Responsibilities:\nClient Care (40%)\nSupport the Client Care Specialist as needed via the following tasks:\nServe as the primary point of contact for client inquiries regarding lab test results, procedures, discrepancies, turn around time and general support.\nAddress client questions and concerns with professionalism and efficiency.\nCoordinate with the lab team to ensure timely and accurate communication of test results.\nMaintain client records and follow up to ensure satisfaction.\nSample Intake Associate (60%)\nSupport Sample Intake Specialist as needed via the following tasks:\nReceive and check in lab samples using our laboratory software system.\nEnsure all documentation is accurate and complete.\nCommunicate with clients regarding sample submission requirements and status updates.\nCollect payments\nWhat We’re Looking For:\nOutstanding attendance and punctuality\nProfessional communication skills written and verbal with a client-first mindset.\nStrong moral and work ethic\nDetail-oriented with the ability to manage multiple responsibilities effectively, and prioritize in real time based on business needs.\nSales-driven mentality with experience in B2B outreach.\nExperience in a lab, scientific, or regulated industry is a plus but not required.\nAbility to work both independently and as part of a team.\nExperienced in CRM (HubSpot, Sales Force, etc.) and lab management software (LIMS) is a bonus.\nWhy Join Us?\nBecome an early part of a rapidly growing company on track to become a major industry leader.\nCompetitive salary with performance incentives.\nEnjoy health insurance options with 100% employer-paid plans available through multiple insurance carriers.\nOutstanding on-site employee amenities, including a state-of-the-art fitness center with showers and towel service, Hawaiian Fresh Seafood, mobile auto detailing, dry cleaning services, and dedicated parking.\nOpportunity to grow within a leading laboratory in the industry.\nSupportive team environment that values innovation and efficiency.\nHands-on experience in both operations and business development.If you’re a problem-solver who enjoys a diverse role that combines operations, client service, and sales, we want to hear from you!\nJob Type: Full-time\nPay: From $25.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nApplication Question(s):\nDo you have 2+ years of experience in client care, including complaint resolution and handling escalations? Explain your specific experince.\nDo you have 2+ years of experience in sample intake, including logging samples, verifying documentation, and processing client payments with accuracy and professionalism?\nExperience:\nCRM software: 1 year (Required)\nLaboratory: 1 year (Required)\nTesting Laboratory chemical or biological: 2 years (Required)\nWork Location: In person","datePosted":"2026-08-06T16:25:11.914Z","dateModified":"2026-08-06T16:25:11.914Z","hiringOrganization":{"@type":"Organization","name":"Pharmlabs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"be0651c5dfd3eb8f0c619ff8"},"url":"https://jobsearcher.com/jobs/be0651c5dfd3eb8f0c619ff8"}}