{"schemaVersion":"jobsearcher.job.v1","id":"bdfd548d2c598f498628c722","url":"https://jobsearcher.com/jobs/bdfd548d2c598f498628c722","canonicalUrl":"https://jobsearcher.com/jobs/bdfd548d2c598f498628c722","title":"Customer Service Representative","description":"Essential Functions\r\n Respond to all customer inquiries, questions, and RFQ’s\r\n Develop system for following up on quotes to identify likelihood of order\r\n Understand customers’ needs and communicate to production team to ensure satisfaction\r\n Setup and host customer and vendor visits via video, and/or in person\r\n Daily meeting with production manager, operations manager, engineering to review any open quotes and/or\r\norder fulfillment concerns\r\n Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy\r\n Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested\r\n Prepare weekly posts for social media sites (LinkedIn etc.)\r\n Attend trade shows as requested (US Locations)\r\n Maintain database integrity within ProfitKey® ERP Software\r\n Maintain a database of current and potential customers with CRM\r\n Review technical drawings for manufacturability with the support of engineering as needed\r\n Prepare customer reports and access customer portals as needed.\r\nEducation\r\n- Associate’s degree in business administration, applied science or engineeringExperience Details- Manufacturing technical sales support and/or officer administrator role – 1 year preferred\r\n- Customer service experience\r\n- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications","company":"Robert Half","rawCompany":"robert half","city":"Acton","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-05-07T01:19:48.674Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"332710","title":"Machine Shops","slug":"machine-shops"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Essential Functions\r\n Respond to all customer inquiries, questions, and RFQ’s\r\n Develop system for following up on quotes to identify likelihood of order\r\n Understand customers’ needs and communicate to production team to ensure satisfaction\r\n Setup and host customer and vendor visits via video, and/or in person\r\n Daily meeting with production manager, operations manager, engineering to review any open quotes and/or\r\norder fulfillment concerns\r\n Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy\r\n Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested\r\n Prepare weekly posts for social media sites (LinkedIn etc.)\r\n Attend trade shows as requested (US Locations)\r\n Maintain database integrity within ProfitKey® ERP Software\r\n Maintain a database of current and potential customers with CRM\r\n Review technical drawings for manufacturability with the support of engineering as needed\r\n Prepare customer reports and access customer portals as needed.\r\nEducation\r\n- Associate’s degree in business administration, applied science or engineeringExperience Details- Manufacturing technical sales support and/or officer administrator role – 1 year preferred\r\n- Customer service experience\r\n- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications","datePosted":"2026-05-07T01:19:48.674Z","dateModified":"2026-05-07T01:19:48.674Z","hiringOrganization":{"@type":"Organization","name":"Robert Half","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Acton","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bdfd548d2c598f498628c722"},"url":"https://jobsearcher.com/jobs/bdfd548d2c598f498628c722"}}