{"schemaVersion":"jobsearcher.job.v1","id":"bdd5fa44ba793df96df0d2ef","url":"https://jobsearcher.com/jobs/bdd5fa44ba793df96df0d2ef","canonicalUrl":"https://jobsearcher.com/jobs/bdd5fa44ba793df96df0d2ef","title":"Universal Agent","description":"Join the Best in PestsWe need your next-level service mindset at the Best in Pests.\r\nAs part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.\r\nOur Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.\r\nYou'll have more than a job you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.\r\nWith Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.\r\nReady to start a career with staying power? Apply now!\r\nResponsibilitiesAs a Customer Service Specialist, you'll play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.\r\nAnswer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.\r\nProficiently navigate a Windows-based & web-based system to track routes and optimize current and future schedulesdon't worry, we will train you!\r\nApply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate\r\nUse your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs\r\nMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results\r\nReschedule unserviced accounts within 24 hours\r\nParticipate in quality assurance processes, programs and initiatives\r\nSafeguards customer's privacy and other proprietary information\r\nBenefitsA pay range of $19 to $20 per hour\r\nComprehensive benefits package including medical, dental, vision, maternity, & life Insurance\r\n401(k) plan with company match, employee stock purchase plan\r\nPaid vacation, holidays, and sick leave\r\nEmployee discounts, tuition reimbursement, dependent scholarship awards\r\nIndustry leading, quality, comprehensive training program\r\nWhy Choose Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers\r\nThe Pest Management Industry is growing and is a recession resistant line of business\r\nYou have a service-oriented mindset that leads you to build loyalty and trust with clients\r\nYou hold yourself responsible to commitments\r\nYou value being part of a team\r\nYou want to join a company that supports the community\r\nOrkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA\r\nAre you ready to join the Best in Pests?\r\nQualificationsMinimum Requirements:\r\nPrevious experience in Customer Service or Sales preferred\r\nHigh School Diploma or equivalent required\r\nExcellent interpersonal and communication skills\r\nBasic computer skills in various software and web-based applications\r\nProficient in Microsoft Office\r\nStrong attention to detail and follow through\r\nDemonstrated ability to prioritize tasks and manage time efficiently\r\nPhysical Demands / Working Environment:\r\nCandidates must meet physical job requirements and safely perform the job duties with or without accommodations:\r\nMust be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.\r\nBe able to regularly lift and/or move up to 25 pounds.\r\nOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer","company":"Critter Control","rawCompany":"critter control","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-05-02T12:10:50.543Z","occupations":[{"code":"37-2021.00","title":"Pest Control Workers","slug":"pest-control-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"37-3012.00","title":"Pesticide Handlers, Sprayers, and Applicators, Vegetation","slug":"pesticide-handlers-sprayers-and-applicators-vegetation"}],"industries":[{"code":"561710","title":"Exterminating and Pest Control Services","slug":"exterminating-and-pest-control-services"},{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Universal Agent","description":"Join the Best in PestsWe need your next-level service mindset at the Best in Pests.\r\nAs part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.\r\nOur Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.\r\nYou'll have more than a job you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.\r\nWith Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.\r\nReady to start a career with staying power? Apply now!\r\nResponsibilitiesAs a Customer Service Specialist, you'll play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.\r\nAnswer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.\r\nProficiently navigate a Windows-based & web-based system to track routes and optimize current and future schedulesdon't worry, we will train you!\r\nApply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate\r\nUse your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs\r\nMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results\r\nReschedule unserviced accounts within 24 hours\r\nParticipate in quality assurance processes, programs and initiatives\r\nSafeguards customer's privacy and other proprietary information\r\nBenefitsA pay range of $19 to $20 per hour\r\nComprehensive benefits package including medical, dental, vision, maternity, & life Insurance\r\n401(k) plan with company match, employee stock purchase plan\r\nPaid vacation, holidays, and sick leave\r\nEmployee discounts, tuition reimbursement, dependent scholarship awards\r\nIndustry leading, quality, comprehensive training program\r\nWhy Choose Orkin?Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers\r\nThe Pest Management Industry is growing and is a recession resistant line of business\r\nYou have a service-oriented mindset that leads you to build loyalty and trust with clients\r\nYou hold yourself responsible to commitments\r\nYou value being part of a team\r\nYou want to join a company that supports the community\r\nOrkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA\r\nAre you ready to join the Best in Pests?\r\nQualificationsMinimum Requirements:\r\nPrevious experience in Customer Service or Sales preferred\r\nHigh School Diploma or equivalent required\r\nExcellent interpersonal and communication skills\r\nBasic computer skills in various software and web-based applications\r\nProficient in Microsoft Office\r\nStrong attention to detail and follow through\r\nDemonstrated ability to prioritize tasks and manage time efficiently\r\nPhysical Demands / Working Environment:\r\nCandidates must meet physical job requirements and safely perform the job duties with or without accommodations:\r\nMust be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.\r\nBe able to regularly lift and/or move up to 25 pounds.\r\nOrkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer","datePosted":"2026-05-02T12:10:50.543Z","dateModified":"2026-05-02T12:10:50.543Z","hiringOrganization":{"@type":"Organization","name":"Critter Control","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bdd5fa44ba793df96df0d2ef"},"url":"https://jobsearcher.com/jobs/bdd5fa44ba793df96df0d2ef"}}