Retail Manager

Retail ManagerPanthers IceDen, Coral Springs, FLThe Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.As the NHL's southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, "Heroes Among Us," honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans' affairs; children's health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.Job Title: Retail Manager Department: ICE - FLA Teamshop Reports To: Retail Director FLSA: Exempt Employment Type: Full-Time Location: Panther's IceDen, Coral Springs, FLPosition SummaryThe Retail Manager is responsible for leading all aspects of a high-volume retail operation at Panthers Ice Den. This role requires a hands-on retail professional with deep expertise in store management, merchandising, buying, inventory control, and team leadership. The ideal candidate will drive revenue, elevate the customer experience, and ensure operational excellence while supporting the Florida Panthers brand.Key ResponsibilitiesOversee daily store operations, including sales performance, merchandising, inventory, and customer serviceManage the full merchandise lifecycle: buying, vendor relationships, product selection, and inventory planningDevelop and execute budgets, monitor financial performance, and implement corrective actions as neededLead, train, and develop retail staff; recruit and build a high-performing teamMaintain optimal inventory levels through sales analysis, allocation, and replenishment strategiesPartner with vendors and internal teams to ensure product quality, timely delivery, and strong assortmentsCreate visually compelling, brand-aligned merchandising displays that enhance the shopping experienceEnsure accuracy across purchase orders, reporting, and inventory systemsDrive compliance with loss prevention, safety, and cash-handling proceduresDeliver exceptional customer service and resolve issues professionallyCollaborate across departments and support special projects as neededTravel between Panthers Ice Den, War Memorial, and Amerant Bank Arena as requiredQualificationsBachelor's degree in Business, Merchandising, or related field7+ years of retail experience, including store management, buying, and planning3+ years in a leadership role within a sports or entertainment retail environmentProven ability to manage all facets of a retail store operationHockey and Figure equipment expertise preferredSkills & ExpertiseStrong knowledge of retail operations, inventory management, and merchandising strategyExperience with Retail Pro POS or similar systemFamiliarity with hockey and figure skating equipment and fittingDemonstrated leadership with the ability to train, motivate, and develop teamsHighly organized with strong project management and multitasking abilitiesFinancial acumen with experience managing budgets and driving profitabilityExcellent communication and relationship-building skillsProficient in Microsoft Office; adaptable to new systemsCustomer-focused with a proactive, solutions-oriented mindsetAbility to work in a fast-paced environment with flexible hours, including nights, weekends, and occassional holidaysCapable of lifting up to 50 lbsPosition Type/Expected Hours of Work: This is a full-time exempt position. Must be able to work flexible hours including nights, weekends, and occassional holidays as needed.At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.We welcome all to apply and join our team.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.