{"schemaVersion":"jobsearcher.job.v1","id":"bdaa0884d033c76fd4324ddf","url":"https://jobsearcher.com/jobs/bdaa0884d033c76fd4324ddf","canonicalUrl":"https://jobsearcher.com/jobs/bdaa0884d033c76fd4324ddf","title":"Technical Support Engineer I","description":"1. About Our Client:The organization operates as a leading online platform dedicated to facilitating community-driven fundraising efforts. It addresses the challenge of connecting individuals and nonprofits by providing a secure and accessible space for people to request and offer support. Since 2010, this platform has enabled the raising of over $40 billion, highlighting its significant impact in the charitable and nonprofit sectors.2. About the Opportunity:The Technical Support Engineer I plays a crucial role in maintaining the quality and reliability of the platform by investigating, triaging, and documenting technical issues in production. This position manages customer communications and escalation processes, ensuring timely resolution of technical problems. It also involves supporting the Customer Experience team through technical training and education, thereby enhancing overall service effectiveness.3. Responsibilities:• Manage initial investigation of escalated cases to determine root causes of unexpected behavior• Handle queue management and meet first response service level agreements• Spend up to 45 minutes investigating, triaging, and documenting new technical issues• Escalate unresolved cases to senior engineers• Maintain continual communication with customers on non-escalated cases• Write clear, accurate tickets including issue descriptions, expected results, reproduction steps, and technical details• Perform database updates related to technical cases• Collaborate with senior engineers on high priority cases• Support the broader Customer Experience organization daily• Review and utilize internal technical documentation to develop skills4. Requirements:• Technical knowledge of software applications, troubleshooting, and basic programming• Familiarity with Postman, Jira, observability platforms, and AI language models• Experience in enterprise customer service• Strong written and verbal communication skills• Ability to prioritize and manage multiple tasks efficiently• Teamwork and collaboration abilities• Critical thinking and attention to detail5. Pay Range and Compensation Package:• The annual U.S. salary range for this full-time position is $59,500 - $82,000• The company offers equity and additional benefits including healthcare, dental, vision, life insurance, and a 401(k) savings program• Pay may vary based on location, skills, experience, education, or training6. Benefits & Perks:• Comprehensive healthcare benefits• Dental and vision insurance• 401(k) retirement savings planEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","company":"Remotehunter","rawCompany":"remotehunter","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T14:59:36.734Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer I","description":"1. About Our Client:The organization operates as a leading online platform dedicated to facilitating community-driven fundraising efforts. It addresses the challenge of connecting individuals and nonprofits by providing a secure and accessible space for people to request and offer support. Since 2010, this platform has enabled the raising of over $40 billion, highlighting its significant impact in the charitable and nonprofit sectors.2. About the Opportunity:The Technical Support Engineer I plays a crucial role in maintaining the quality and reliability of the platform by investigating, triaging, and documenting technical issues in production. This position manages customer communications and escalation processes, ensuring timely resolution of technical problems. It also involves supporting the Customer Experience team through technical training and education, thereby enhancing overall service effectiveness.3. Responsibilities:• Manage initial investigation of escalated cases to determine root causes of unexpected behavior• Handle queue management and meet first response service level agreements• Spend up to 45 minutes investigating, triaging, and documenting new technical issues• Escalate unresolved cases to senior engineers• Maintain continual communication with customers on non-escalated cases• Write clear, accurate tickets including issue descriptions, expected results, reproduction steps, and technical details• Perform database updates related to technical cases• Collaborate with senior engineers on high priority cases• Support the broader Customer Experience organization daily• Review and utilize internal technical documentation to develop skills4. Requirements:• Technical knowledge of software applications, troubleshooting, and basic programming• Familiarity with Postman, Jira, observability platforms, and AI language models• Experience in enterprise customer service• Strong written and verbal communication skills• Ability to prioritize and manage multiple tasks efficiently• Teamwork and collaboration abilities• Critical thinking and attention to detail5. Pay Range and Compensation Package:• The annual U.S. salary range for this full-time position is $59,500 - $82,000• The company offers equity and additional benefits including healthcare, dental, vision, life insurance, and a 401(k) savings program• Pay may vary based on location, skills, experience, education, or training6. Benefits & Perks:• Comprehensive healthcare benefits• Dental and vision insurance• 401(k) retirement savings planEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","datePosted":"2026-08-14T14:59:36.734Z","dateModified":"2026-08-14T14:59:36.734Z","hiringOrganization":{"@type":"Organization","name":"Remotehunter","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bdaa0884d033c76fd4324ddf"},"url":"https://jobsearcher.com/jobs/bdaa0884d033c76fd4324ddf"}}