{"schemaVersion":"jobsearcher.job.v1","id":"bd6c8c11966bd18a9e9f70db","url":"https://jobsearcher.com/jobs/bd6c8c11966bd18a9e9f70db","canonicalUrl":"https://jobsearcher.com/jobs/bd6c8c11966bd18a9e9f70db","title":"Dispatch Supervisor","description":"WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.\n\nJob Description:\n\nThe Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.\n\nShift Hours: To Be Determined\n\nDuties and Responsibilities:\n\nMonitor drivers throughout their routes\nCommunicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs\nAssist with investigating and resolving customer concerns\nMonitor traffic flow and send out alerts as needed\nRecord incidents for vendor follow-up\nSupport Lost and Found process\nEnsure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations\nAdditional duties and responsibilities may apply\n\nSkills Required and Physical Demands:\n\n3+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality\nExtremely detail-oriented and exceptional organizational skills\nProficiency in Microsoft Office Suite (Outlook, Word, and Excel)\nExperience using multiple software programs simultaneously with various open tabs\nProvide quick real time responses to requests\nExcellent written and oral communication with interpersonal skills\nExude a professional and energetic demeanor while performing effectively in a fast-paced environment\nExperience using a Transportation Management System (TMS) preferred but not required\nCDL preferred but not required\nBilingual preferred but not required\n\nWe Offer\n\nPhysical Health\n\nExceptional Medical, Dental, Vision, and Life Insurance benefits\n\nFinancial Health\n\nCompetitive compensation packages\n401(k) with 4% employer match\nFinancial Wellness Tool\nCommuter Benefits\n\nEmotional Health\n\nEmployee Assistance Program (EAP)\nPTO for part-time and full-time positions\nPaid holidays\nPet & Legal Insurance\n\nPersonal Development\n\nOn-the-job training and skills development\nInternal transfer opportunities for career growth\n\n*Benefits vary by position and location\n\nWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.","company":"Wedriveu","rawCompany":"wedriveu","city":"Naples","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-09-04T08:40:38.474Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"53-1049.00","title":"First-Line Supervisors of Transportation Workers, All Other","slug":"first-line-supervisors-of-transportation-workers-all-other"},{"code":"53-3053.00","title":"Shuttle Drivers and Chauffeurs","slug":"shuttle-drivers-and-chauffeurs"}],"industries":[{"code":"485999","title":"All Other Transit and Ground Passenger Transportation","slug":"all-other-transit-and-ground-passenger-transportation"},{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"},{"code":"485119","title":"Other Urban Transit Systems","slug":"other-urban-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch Supervisor","description":"WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.\n\nJob Description:\n\nThe Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.\n\nShift Hours: To Be Determined\n\nDuties and Responsibilities:\n\nMonitor drivers throughout their routes\nCommunicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs\nAssist with investigating and resolving customer concerns\nMonitor traffic flow and send out alerts as needed\nRecord incidents for vendor follow-up\nSupport Lost and Found process\nEnsure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations\nAdditional duties and responsibilities may apply\n\nSkills Required and Physical Demands:\n\n3+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality\nExtremely detail-oriented and exceptional organizational skills\nProficiency in Microsoft Office Suite (Outlook, Word, and Excel)\nExperience using multiple software programs simultaneously with various open tabs\nProvide quick real time responses to requests\nExcellent written and oral communication with interpersonal skills\nExude a professional and energetic demeanor while performing effectively in a fast-paced environment\nExperience using a Transportation Management System (TMS) preferred but not required\nCDL preferred but not required\nBilingual preferred but not required\n\nWe Offer\n\nPhysical Health\n\nExceptional Medical, Dental, Vision, and Life Insurance benefits\n\nFinancial Health\n\nCompetitive compensation packages\n401(k) with 4% employer match\nFinancial Wellness Tool\nCommuter Benefits\n\nEmotional Health\n\nEmployee Assistance Program (EAP)\nPTO for part-time and full-time positions\nPaid holidays\nPet & Legal Insurance\n\nPersonal Development\n\nOn-the-job training and skills development\nInternal transfer opportunities for career growth\n\n*Benefits vary by position and location\n\nWeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.","datePosted":"2026-09-04T08:40:38.474Z","dateModified":"2026-09-04T08:40:38.474Z","hiringOrganization":{"@type":"Organization","name":"Wedriveu","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Naples","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bd6c8c11966bd18a9e9f70db"},"url":"https://jobsearcher.com/jobs/bd6c8c11966bd18a9e9f70db"}}