{"schemaVersion":"jobsearcher.job.v1","id":"bd5ca1a1dabf329a5d0ec97f","url":"https://jobsearcher.com/jobs/bd5ca1a1dabf329a5d0ec97f","canonicalUrl":"https://jobsearcher.com/jobs/bd5ca1a1dabf329a5d0ec97f","title":"Front End Operations Manager","description":"Benefits: 401(k) matching\r\nBonus based on performance\r\nCompetitive salary\r\nDental insurance\r\nEmployee discounts\r\nFree food & snacks\r\nHealth insurance\r\nPaid time off\r\nTraining & development\r\nTuition assistance\r\nVision insurance\r\nWellness resources\r\nNino Salvaggio is currently seeking a Front End Operations Manager to oversee the customer service departments of all locations. This position will require travel between all stores which are currently in Troy, Clinton Twp, Livonia, St. Clair Shores and Bloomfield Twp.\r\nResponsible for instituting, evaluating and maintaining all standards of performance of Nino Salvaggio's customer service departments. Assists Store Managers in the development and implementation of plans to properly train, maximize sales, increase accuracy and efficiency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nRESPONSIBILITIES: Ensures company, state and federal sanitation guidelines are followed in the front of the store.\r\nEnsures proper safety and sanitation procedures are followed. Ensure register areas are clean and in proper working order, work areas are being kept clean and uniforms are following company guidelines.\r\nOversees and evaluates the accuracy and efficiency of cashiers and courtesy clerks.\r\nEvaluates reports on cashier items per minute and develops plans to ensure that all cashiers are ringing at least 20 items per minute.\r\nEnsure the cash handling procedures are being followed in the cash office, safes and register tills. Address issues that occur with cash handling and hold the staff accountable.\r\nEnsure items are being bagged correctly and efficiently keeping cost and quality of the bags in mind.\r\nEvaluate problem areas, areas of concern and potential problem areas and develop a Plan of Action to correct them to discuss with the department manager as well as the general manager. Must follow up to ensure that the areas are corrected or remedied.\r\nAssists with ensuring the Fresh to Go department is maintaining standards with delivering accurate orders to customers.\r\nEnsure efficient Customer Service Departments organizational structure by assisting with the recruitment, employment, development, and recommendation of potential candidates for promotion from within if capable.\r\nAdheres to all local, state and federal labor laws and OSHA and EEOC requirements ensuring that the work environment is safe and healthful and free from discrimination and harassment.\r\nMust be thoroughly familiar with and able to work with all products carried in the store including being fully knowledgeable in the differences (in price, taste, preparation or use) between the many varieties and types of items offered in the departments.\r\nComply with Company policies and procedures as outlined in the employee handbook and memos, and state and federal safety and sanitation policies, procedures, guidelines and laws; ensure that all employees within the department comply with company policies and procedures as outlined in the company handbook and memos, and state and federal safety and sanitation policies, procedures, guidelines and laws.\r\nFollows and ensures compliance with all Nino Salvaggio International Marketplace safety and foodservice sanitation programs and standards.\r\nGreets customers and provides them with prompt and courteous service and/or assistance, per our Company customer service standards.\r\nThe ability to motivate department managers and associates to achieve company sales and customer service goals.\r\nFollow scheduled hours, store operating hours and labor guidelines as scheduled or assigned by the Operations Manager.\r\nLeads by example.\r\nOther duties as assigned.\r\nQUALIFICATIONS: A minimum of 5 years of \"hands on\" cash handling with a minimum of 3 years of management in a grocery store environment.\r\nMust be proficient in the cash register operating system. Applicants must have exceptional interpersonal and teaching skills to assist in production and set standards for product quality and professional conduct.\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.\r\nExperience in cash handling, product knowledge, customer service experience, etc.\r\nExperience in training and developing staff.\r\nAbility to communicate both verbal and written sufficient to express an idea or thought.\r\nAbility to motivate cashiers to maintain company goals in customer service and efficiency.\r\nExcellent knowledge of the products carried in the department.\r\nExcellent organizational skills (detail oriented, goal oriented, follow through).\r\nGreat attitude (people skills, innovative, proactive).\r\nMust demonstrate a strong knowledge of department operations and a proven track record of success in the overall operation of the department.\r\nCertificates, Licenses, Registrations: Must have current Michigan Serve Safe certification.\r\nBENEFITS: Health\r\nDental\r\nVision\r\nShort term disability\r\nAccident\r\nHospitalization\r\nCritical illness\r\nCancer\r\nLife insurance\r\nFlexible spending\r\nEducation reimbursement\r\n401K match\r\nEmployee discount\r\nCompany paid life insurance policy\r\nCompany paid LTD policy\r\nEOE\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"New Troy","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:04.786Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"}],"industries":[{"code":"445110","title":"Supermarkets and Other Grocery Retailers (except Convenience Retailers)","slug":"supermarkets-and-other-grocery-retailers-except-convenience-retailers"},{"code":"445131","title":"Convenience Retailers","slug":"convenience-retailers"},{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front End Operations Manager","description":"Benefits: 401(k) matching\r\nBonus based on performance\r\nCompetitive salary\r\nDental insurance\r\nEmployee discounts\r\nFree food & snacks\r\nHealth insurance\r\nPaid time off\r\nTraining & development\r\nTuition assistance\r\nVision insurance\r\nWellness resources\r\nNino Salvaggio is currently seeking a Front End Operations Manager to oversee the customer service departments of all locations. This position will require travel between all stores which are currently in Troy, Clinton Twp, Livonia, St. Clair Shores and Bloomfield Twp.\r\nResponsible for instituting, evaluating and maintaining all standards of performance of Nino Salvaggio's customer service departments. Assists Store Managers in the development and implementation of plans to properly train, maximize sales, increase accuracy and efficiency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\r\nRESPONSIBILITIES: Ensures company, state and federal sanitation guidelines are followed in the front of the store.\r\nEnsures proper safety and sanitation procedures are followed. Ensure register areas are clean and in proper working order, work areas are being kept clean and uniforms are following company guidelines.\r\nOversees and evaluates the accuracy and efficiency of cashiers and courtesy clerks.\r\nEvaluates reports on cashier items per minute and develops plans to ensure that all cashiers are ringing at least 20 items per minute.\r\nEnsure the cash handling procedures are being followed in the cash office, safes and register tills. Address issues that occur with cash handling and hold the staff accountable.\r\nEnsure items are being bagged correctly and efficiently keeping cost and quality of the bags in mind.\r\nEvaluate problem areas, areas of concern and potential problem areas and develop a Plan of Action to correct them to discuss with the department manager as well as the general manager. Must follow up to ensure that the areas are corrected or remedied.\r\nAssists with ensuring the Fresh to Go department is maintaining standards with delivering accurate orders to customers.\r\nEnsure efficient Customer Service Departments organizational structure by assisting with the recruitment, employment, development, and recommendation of potential candidates for promotion from within if capable.\r\nAdheres to all local, state and federal labor laws and OSHA and EEOC requirements ensuring that the work environment is safe and healthful and free from discrimination and harassment.\r\nMust be thoroughly familiar with and able to work with all products carried in the store including being fully knowledgeable in the differences (in price, taste, preparation or use) between the many varieties and types of items offered in the departments.\r\nComply with Company policies and procedures as outlined in the employee handbook and memos, and state and federal safety and sanitation policies, procedures, guidelines and laws; ensure that all employees within the department comply with company policies and procedures as outlined in the company handbook and memos, and state and federal safety and sanitation policies, procedures, guidelines and laws.\r\nFollows and ensures compliance with all Nino Salvaggio International Marketplace safety and foodservice sanitation programs and standards.\r\nGreets customers and provides them with prompt and courteous service and/or assistance, per our Company customer service standards.\r\nThe ability to motivate department managers and associates to achieve company sales and customer service goals.\r\nFollow scheduled hours, store operating hours and labor guidelines as scheduled or assigned by the Operations Manager.\r\nLeads by example.\r\nOther duties as assigned.\r\nQUALIFICATIONS: A minimum of 5 years of \"hands on\" cash handling with a minimum of 3 years of management in a grocery store environment.\r\nMust be proficient in the cash register operating system. Applicants must have exceptional interpersonal and teaching skills to assist in production and set standards for product quality and professional conduct.\r\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.\r\nExperience in cash handling, product knowledge, customer service experience, etc.\r\nExperience in training and developing staff.\r\nAbility to communicate both verbal and written sufficient to express an idea or thought.\r\nAbility to motivate cashiers to maintain company goals in customer service and efficiency.\r\nExcellent knowledge of the products carried in the department.\r\nExcellent organizational skills (detail oriented, goal oriented, follow through).\r\nGreat attitude (people skills, innovative, proactive).\r\nMust demonstrate a strong knowledge of department operations and a proven track record of success in the overall operation of the department.\r\nCertificates, Licenses, Registrations: Must have current Michigan Serve Safe certification.\r\nBENEFITS: Health\r\nDental\r\nVision\r\nShort term disability\r\nAccident\r\nHospitalization\r\nCritical illness\r\nCancer\r\nLife insurance\r\nFlexible spending\r\nEducation reimbursement\r\n401K match\r\nEmployee discount\r\nCompany paid life insurance policy\r\nCompany paid LTD policy\r\nEOE\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:04.786Z","dateModified":"2026-08-08T01:30:04.786Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Troy","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bd5ca1a1dabf329a5d0ec97f"},"url":"https://jobsearcher.com/jobs/bd5ca1a1dabf329a5d0ec97f"}}