Field Service Technician

Position Overview The Field Service Technician serves as the on-site representative of EAC’s Hardware Services team, delivering the same high-quality customer experience in person as provided remotely. This role is responsible for traveling to customer locations to perform preventative maintenance, execute break‑fix repairs, and deliver hands‑on training for 3D printing hardware. The ideal candidate combines strong technical aptitude with excellent customer‑facing skills, enabling them to troubleshoot issues in real time and resolve problems efficiently—often within a single visit. Hardware partners include Formlabs, Intamsys, AMT, and Creality. Customer Support & Technical Service Troubleshoot 3D printing hardware issues via phone and email for customers and partners Perform on‑site diagnostics, preventative maintenance, and break‑fix repairs Ensure timely and complete resolution of technical issues, with a focus on single‑visit success On‑Site Engagement & Training Travel to customer locations (primarily Minnesota, Wisconsin, and Iowa, but not limited to) to deliver services Provide in‑person onboarding and training for Premium Hardware Service customers Maintain a high level of professionalism and customer experience during all on‑site interactions Travel & Field Operations Travel up to 100% as needed (average estimated at 30–50%) Utilize personal transportation for travel (mileage reimbursement provided) Manage scheduling of preventative maintenance visits and service appointments Documentation & Communication Accurately document all service activities and on‑site visits Communicate key findings and customer insights to Sales Account Managers and Customer Success Managers to support account growth and retention Collaborate cross‑functionally with Customer Fulfillment, Sales, and Sustaining Engineering teams to resolve customer issues efficiently Inventory & Preparedness Maintain and manage inventory of tools, spare parts, and service equipment Ensure readiness for all on‑site visits with appropriate materials and resources Problem Solving & Adaptability Respond effectively to unexpected challenges in the field Make real‑time decisions to maintain service quality and customer satisfaction Identify opportunities to improve processes and customer outcomes Perform other duties as assigned based on evolving business needs Qualifications Education & Experience Bachelor’s degree preferred; equivalent combination of education and experience will be considered 2+ years of relevant technical or field service experience preferred Experience with Additive Manufacturing Industry Technical & Professional Skills Strong troubleshooting and problem‑solving abilities Ability to quickly learn and adapt to new technologies and hardware systems Proficiency in documenting service activities and managing schedules Customer & Communication Skills Must have excellent verbal and written communication skills Strong interpersonal and customer relationship skills Ability to effectively train and engage customers in person Core Competencies High attention to detail and strong organizational skills Self‑motivated with the ability to take initiative Results‑oriented with a focus on customer success Adaptable and able to perform effectively in dynamic environments Ability to manage stress and maintain composure under pressure Compensation Base Annual Salary is $60 K for this salaried, exempt Full‑Time hybrid position Eligible for up to 5% variable pay Benefits Medical insurance Employer Paid Short Term Disability Flexible PTO (take as you need, no accrual) Vision insurance Dental Insurance 401(k) Plan with Employer match Basic Life, AD&D, and Disability Insurance Employee Assistance Program Paid Holidays Work Environment Ability to work in a remote environment or in‑office Exposed to moderate noise levels Physical Abilities Light sedentary office work Ability to stand for long periods of time Ability to travel around 25–50% of the time via ground or air transportation EEO Statement EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr