{"schemaVersion":"jobsearcher.job.v1","id":"bd2b4355a50b0522a82cd751","url":"https://jobsearcher.com/jobs/bd2b4355a50b0522a82cd751","canonicalUrl":"https://jobsearcher.com/jobs/bd2b4355a50b0522a82cd751","title":"IT Support Technician","description":"Onsite Support Technician- Laptop/desktop, sys admin skill, well versed with ticketing system, has worked under SLAs. Exp in customer handling\nTechnical/Functional Skills\nIT Desktop Support experience, Laptop Refresh, and assignment of new laptops, closing tickets within the defined SLAs Excellent communication skills, interacting with employees and contractors at any level.\nConcentrated focus on defect reduction and quality of services.\nExcellent customer relations and customer support skills.\nExperience working in a team-oriented, global, collaborative environment.\nAssign configured laptops and refresh the aged laptops Meet SLAs for incoming tickets.\nProject manage software/hardware rollouts and refresh items.\nInstall, configure, test, maintain, monitor, and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.\nCollaborate with multiple stakeholders as needed.\nReceive and respond to incoming calls, pages, and/or e-mails regarding issues Multi-Stakeholder Management, Good communication\nJob Type: Contract\nPay: $35.00 per hour\nExperience:\nDesktop support: 7 years (Required)\ncustomer handling: 6 years (Required)\nSLAs: 5 years (Required)\nticketing system: 6 years (Required)\nLocation:\nAustin, TX 78701 (Required)\nWork Location: In person","company":"I2vision","rawCompany":"i2vision","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-11T14:52:44.274Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Onsite Support Technician- Laptop/desktop, sys admin skill, well versed with ticketing system, has worked under SLAs. Exp in customer handling\nTechnical/Functional Skills\nIT Desktop Support experience, Laptop Refresh, and assignment of new laptops, closing tickets within the defined SLAs Excellent communication skills, interacting with employees and contractors at any level.\nConcentrated focus on defect reduction and quality of services.\nExcellent customer relations and customer support skills.\nExperience working in a team-oriented, global, collaborative environment.\nAssign configured laptops and refresh the aged laptops Meet SLAs for incoming tickets.\nProject manage software/hardware rollouts and refresh items.\nInstall, configure, test, maintain, monitor, and troubleshoot end-user workstations/laptops and to deliver required desktop service levels.\nCollaborate with multiple stakeholders as needed.\nReceive and respond to incoming calls, pages, and/or e-mails regarding issues Multi-Stakeholder Management, Good communication\nJob Type: Contract\nPay: $35.00 per hour\nExperience:\nDesktop support: 7 years (Required)\ncustomer handling: 6 years (Required)\nSLAs: 5 years (Required)\nticketing system: 6 years (Required)\nLocation:\nAustin, TX 78701 (Required)\nWork Location: In person","datePosted":"2026-08-11T14:52:44.274Z","dateModified":"2026-08-11T14:52:44.274Z","hiringOrganization":{"@type":"Organization","name":"I2vision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bd2b4355a50b0522a82cd751"},"url":"https://jobsearcher.com/jobs/bd2b4355a50b0522a82cd751"}}