Concierge

Job Title: ConciergeLocation: Bergen County, NJIndustry: TransportationPay: $23–27/hour (depending on experience)Benefits: This position is eligible for medical, dental, vision, and 401(k).About Our ClientAddison Group is partnering with our client, a premier transportation and hospitality services provider known for delivering exceptional customer experiences. Their team is dedicated to providing personalized service, seamless logistics, and a high-touch approach for discerning travelers and corporate clientele.Job DescriptionOur client is seeking a Concierge professional to deliver exceptional customer service and reservation support to a VIP client base. This role requires a hospitality-driven mindset, strong attention to detail, and the ability to manage transportation arrangements while ensuring every client interaction reflects the highest level of professionalism and care.Key ResponsibilitiesAct as the primary contact for customer inquiries received via phone, email, and other communication channelsCoordinate transportation bookings and service requests while ensuring all details are accurate and customized to client preferencesDeliver a high-end customer experience for executives, frequent travelers, and other premium clienteleIdentify client needs and recommend transportation options that align with their requirementsManage schedule changes, special accommodations, and service requests with efficiency and professionalismDevelop strong relationships with clients through proactive communication and exceptional follow-throughPartner closely with operations teams to ensure services are delivered accurately and on timeMaintain detailed records of reservations, client preferences, and communications within internal systemsResolve customer concerns quickly and professionally while maintaining a positive client experienceHandle sensitive information with discretion and maintain strict confidentiality standardsContribute to a collaborative, service-focused team environment committed to exceeding client expectationsQualificationsExperience:2+ years of experience in customer service, hospitality, concierge services, luxury retail, travel, aviation, reservations, or another client-facing environmentExperience working with VIP clients or providing high-touch customer service is highly preferredTechnical Skills:Comfortable working with reservation systems, CRM platforms, and Microsoft Office applicationsSoft Skills:Outstanding verbal and written communication skillsStrong problem-solving and customer service abilitiesProfessional demeanor with exceptional attention to detailAbility to remain composed and adaptable in a fast-paced environmentStrong relationship-building skills and commitment to service excellenceEducation:High school diploma required; additional hospitality, business, or customer service training is a plusAdditional DetailsMust be flexible with scheduling and available for early morning shifts, including start times as early as 5:00 AMComfortable traveling between locations as business needs requirePerksOpportunity to work with a premium client base in a customer-focused environmentCollaborative team culture with growth potentialExposure to the transportation, hospitality, and luxury service industriesBenefits eligible through Addison GroupAddison Group is an Equal Opportunity Employer.Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.#Admin4