{"schemaVersion":"jobsearcher.job.v1","id":"bce1f3f8e366c73d3bb073b0","url":"https://jobsearcher.com/jobs/bce1f3f8e366c73d3bb073b0","canonicalUrl":"https://jobsearcher.com/jobs/bce1f3f8e366c73d3bb073b0","title":"Application Support Analyst","description":"Pivot Point SolutionsPivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.Job OverviewTitle: Application Support AnalystSector: Information TechnologySeniority: Associate to Mid-LevelLocation: CaliforniaJob Type: ContractContract Length: 4 monthsCompensation: $63,551 – $80,260As an Application Support Analyst, you will provide hands-on and remote technical support to employees within a large enterprise IT environment. This position focuses on resolving desktop, laptop, mobile device, peripheral, software, and connectivity issues while providing a high level of customer service.You'll work directly with end users to troubleshoot technical problems, deploy and replace equipment, escalate complex issues, and maintain reliable day-to-day technology operations. The role is well suited for an IT support professional who enjoys face-to-face interaction, technical troubleshooting, and working independently in a fast-paced enterprise environment.Your Day-to-Day ActivitiesProvide Tier 2 desk-side and remote technical support for employees in an enterprise environmentDiagnose and resolve hardware, software, operating system, connectivity, and peripheral issuesSupport Windows desktops and laptops, ruggedized field devices, printers, mobile devices, and other workplace technologyTroubleshoot Microsoft Windows and Microsoft 365 applicationsRespond to technical requests received through phone, web, chat, and ticketing systemsInstall, configure, deploy, replace, and troubleshoot end-user computing equipmentDiagnose more complex technical issues and coordinate with specialized support teams when escalation is requiredSupport wireless connectivity, enterprise applications, network access, and mobile technology issuesAssist with workstation replacements, hardware refreshes, software deployments, and other technology rolloutsMaintain accurate support records and document troubleshooting steps and resolutionsContribute to technical knowledge articles, support procedures, and internal documentationCommunicate clearly with employees regarding issue status, resolution steps, and service expectationsCollaborate with infrastructure, network, application, and other IT support teams to resolve escalated issuesIdentify recurring technical problems and recommend improvements to support processesParticipate in IT infrastructure and technology deployment projects as neededProvide occasional after-hours or on-call support for business-critical technology issuesThe Job Requirements1+ years of professional experience providing desktop, field, or desk-side IT supportExperience providing direct, face-to-face technical support to end usersWorking knowledge of Microsoft Windows and Microsoft 365Experience troubleshooting desktops, laptops, printers, mobile devices, and PC peripheralsUnderstanding of Tier 2 desktop troubleshooting and escalation proceduresAbility to diagnose hardware, software, application, and basic network connectivity issuesStrong customer service and interpersonal communication skillsAbility to independently prioritize and resolve multiple technical support requestsStrong documentation, organization, and problem-solving skillsYou'll Stand Out If You HaveAssociate's or Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related disciplineExperience providing Tier 2 support within a large corporate or enterprise environmentExperience with enterprise IT ticketing or IT service management systemsExperience supporting Dell desktops and laptopsExperience supporting iPhones, tablets, ruggedized laptops, or other mobile computing devicesFamiliarity with Active Directory, Microsoft Entra ID, or enterprise identity managementUnderstanding of enterprise networking, Wi-Fi, VPN, and connectivity troubleshootingExperience with hardware refreshes, device imaging, software deployments, or equipment lifecycle managementCompTIA A+, Microsoft, ITIL, or similar IT support certificationsExperience supporting a 24/7 enterprise technology environment","company":"Pivot Point Solutions","rawCompany":"pivot point solutions","city":"San Ramon","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-12T10:53:06.181Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Pivot Point SolutionsPivot Point Solutions is a California-based technology consulting firm that specializes in delivering IT solutions and support for the construction and utility industries. We partner with organizations across the state to provide reliable technology services that improve operational efficiency, enhance project delivery, and support critical business systems.Our team understands the unique technology challenges facing construction and utility organizations, from field operations and infrastructure projects to enterprise applications and cybersecurity. By combining industry expertise with responsive service, we help clients modernize their technology environments, streamline workflows, and maintain secure, reliable IT systems that support long-term growth.Job OverviewTitle: Application Support AnalystSector: Information TechnologySeniority: Associate to Mid-LevelLocation: CaliforniaJob Type: ContractContract Length: 4 monthsCompensation: $63,551 – $80,260As an Application Support Analyst, you will provide hands-on and remote technical support to employees within a large enterprise IT environment. This position focuses on resolving desktop, laptop, mobile device, peripheral, software, and connectivity issues while providing a high level of customer service.You'll work directly with end users to troubleshoot technical problems, deploy and replace equipment, escalate complex issues, and maintain reliable day-to-day technology operations. The role is well suited for an IT support professional who enjoys face-to-face interaction, technical troubleshooting, and working independently in a fast-paced enterprise environment.Your Day-to-Day ActivitiesProvide Tier 2 desk-side and remote technical support for employees in an enterprise environmentDiagnose and resolve hardware, software, operating system, connectivity, and peripheral issuesSupport Windows desktops and laptops, ruggedized field devices, printers, mobile devices, and other workplace technologyTroubleshoot Microsoft Windows and Microsoft 365 applicationsRespond to technical requests received through phone, web, chat, and ticketing systemsInstall, configure, deploy, replace, and troubleshoot end-user computing equipmentDiagnose more complex technical issues and coordinate with specialized support teams when escalation is requiredSupport wireless connectivity, enterprise applications, network access, and mobile technology issuesAssist with workstation replacements, hardware refreshes, software deployments, and other technology rolloutsMaintain accurate support records and document troubleshooting steps and resolutionsContribute to technical knowledge articles, support procedures, and internal documentationCommunicate clearly with employees regarding issue status, resolution steps, and service expectationsCollaborate with infrastructure, network, application, and other IT support teams to resolve escalated issuesIdentify recurring technical problems and recommend improvements to support processesParticipate in IT infrastructure and technology deployment projects as neededProvide occasional after-hours or on-call support for business-critical technology issuesThe Job Requirements1+ years of professional experience providing desktop, field, or desk-side IT supportExperience providing direct, face-to-face technical support to end usersWorking knowledge of Microsoft Windows and Microsoft 365Experience troubleshooting desktops, laptops, printers, mobile devices, and PC peripheralsUnderstanding of Tier 2 desktop troubleshooting and escalation proceduresAbility to diagnose hardware, software, application, and basic network connectivity issuesStrong customer service and interpersonal communication skillsAbility to independently prioritize and resolve multiple technical support requestsStrong documentation, organization, and problem-solving skillsYou'll Stand Out If You HaveAssociate's or Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related disciplineExperience providing Tier 2 support within a large corporate or enterprise environmentExperience with enterprise IT ticketing or IT service management systemsExperience supporting Dell desktops and laptopsExperience supporting iPhones, tablets, ruggedized laptops, or other mobile computing devicesFamiliarity with Active Directory, Microsoft Entra ID, or enterprise identity managementUnderstanding of enterprise networking, Wi-Fi, VPN, and connectivity troubleshootingExperience with hardware refreshes, device imaging, software deployments, or equipment lifecycle managementCompTIA A+, Microsoft, ITIL, or similar IT support certificationsExperience supporting a 24/7 enterprise technology environment","datePosted":"2026-08-12T10:53:06.181Z","dateModified":"2026-08-12T10:53:06.181Z","hiringOrganization":{"@type":"Organization","name":"Pivot Point Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Ramon","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bce1f3f8e366c73d3bb073b0"},"url":"https://jobsearcher.com/jobs/bce1f3f8e366c73d3bb073b0"}}