{"schemaVersion":"jobsearcher.job.v1","id":"bcc1a0c64a9efe488db294d5","url":"https://jobsearcher.com/jobs/bcc1a0c64a9efe488db294d5","canonicalUrl":"https://jobsearcher.com/jobs/bcc1a0c64a9efe488db294d5","title":"IT Support Engineer","description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO: The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands-on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.\n\nKEY RESPONSIBILITIES:\nProvide first-line contact to clients via phone, email, and remote VPN access.\nDiagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.\nSupport, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.\nConfigure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.\nMonitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.\nMaintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.\nMaintain infrastructure resilience, backup, and recovery.\nEnsure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.\nEnsure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.\nDeliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.\nIdentify and develop opportunities for continuous improvement across IT and AV environments.\nESSENTIAL CRITERIA:\nExperience in an IT Engineer/Technician role with exposure to AV environments.\nHands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).\nAbility to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.\nProven ability to work and deliver effectively within defined measures of success.\nAn analytical and pragmatic problem-solving focus.\nDESIRABLE CRITERIA:\nDegree in Information Technology, Audio Engineering, or related subject / equivalent experience.\nRecognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).\nHelpdesk experience (Freshdesk, Service Now etc)\nExperience with the O365 suite of applications and tools.\nExperience of WAN technologies such as MPLS and site-to-site VPN.\nExperience of SD-WAN, internet breakout, and web-filtering technologies.\nExperience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.\n\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.\n#LI-ZF1\n#INDNAMER","company":"EOS","rawCompany":"eos","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:38:02.048Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO: The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands-on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.\n\nKEY RESPONSIBILITIES:\nProvide first-line contact to clients via phone, email, and remote VPN access.\nDiagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.\nSupport, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.\nConfigure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.\nMonitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.\nMaintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.\nMaintain infrastructure resilience, backup, and recovery.\nEnsure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.\nEnsure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.\nDeliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.\nIdentify and develop opportunities for continuous improvement across IT and AV environments.\nESSENTIAL CRITERIA:\nExperience in an IT Engineer/Technician role with exposure to AV environments.\nHands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).\nAbility to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.\nProven ability to work and deliver effectively within defined measures of success.\nAn analytical and pragmatic problem-solving focus.\nDESIRABLE CRITERIA:\nDegree in Information Technology, Audio Engineering, or related subject / equivalent experience.\nRecognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).\nHelpdesk experience (Freshdesk, Service Now etc)\nExperience with the O365 suite of applications and tools.\nExperience of WAN technologies such as MPLS and site-to-site VPN.\nExperience of SD-WAN, internet breakout, and web-filtering technologies.\nExperience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.\n\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.\n#LI-ZF1\n#INDNAMER","datePosted":"2026-07-23T15:38:02.048Z","dateModified":"2026-07-23T15:38:02.048Z","hiringOrganization":{"@type":"Organization","name":"EOS","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bcc1a0c64a9efe488db294d5"},"url":"https://jobsearcher.com/jobs/bcc1a0c64a9efe488db294d5"}}