{"schemaVersion":"jobsearcher.job.v1","id":"bcbdc869081d81f1c845c009","url":"https://jobsearcher.com/jobs/bcbdc869081d81f1c845c009","canonicalUrl":"https://jobsearcher.com/jobs/bcbdc869081d81f1c845c009","title":"Software Support Coordinator","description":"1. About Our Client:The organization is a global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. It operates across more than 260 markets worldwide and manages over one million residential units. With assets under management nearing $79 billion, including significant development and regulatory assets, the company plays a major role in the rental housing industry.2. About the Opportunity:The Software Support Coordinator provides technical assistance and support across multiple software systems critical to operational success. This role addresses user queries, troubleshoots issues, and collaborates with various departments to ensure effective software system functionality. The position supports system adoption and training, contributing to smooth workflow and enhanced user experience within the organization.3. Responsibilities:Provide help desk support by troubleshooting user requests and resolving system problemsRespond to queries via helpdesk, email, phone, or in personCollaborate with Accounting, Operations, and Training teams to support software systemsAssist customers through problem-solving processes and ensure issue resolutionGather user feedback on software systemsSupport training team with manuals and job aidsAssist in onboarding new users during property acquisitionsDeliver client service through reporting, software demonstrations, and presentationsCoordinate with third-party vendors and senior management for training and system maintenance4. Requirements:Effective communication skills for explaining solutions internally and externallyProficiency in word processing, spreadsheets, internet research, and database managementExperience with OneSite property management software and other relevant applicationsBackground in information systems or computer-related fields supporting software trainingProject management skills to oversee multiple projects and meet deadlinesKnowledge of apartment community operations and related software useCollege degree in information systems, education/training, or equivalent experience5. Pay Range and Compensation Package:The hourly pay range for this position is $26.44 to $30.28Eligibility for bonus programs based on role and performance6. Benefits & Perks:Medical, Dental, Vision, Disability, and Life insurance with low employee costsPaid time off including vacation, personal days, sick days, holidays, and birthday off after one yearHousing discounts at managed communities for onsite team membersPaid sabbatical after long-term service401(k) plan with company match after six monthsPaid parental leave and fertility benefit reimbursementEmployee assistance and various insurance plansEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","company":"Remotehunter","rawCompany":"remotehunter","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-12T07:53:24.661Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Coordinator","description":"1. About Our Client:The organization is a global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. It operates across more than 260 markets worldwide and manages over one million residential units. With assets under management nearing $79 billion, including significant development and regulatory assets, the company plays a major role in the rental housing industry.2. About the Opportunity:The Software Support Coordinator provides technical assistance and support across multiple software systems critical to operational success. This role addresses user queries, troubleshoots issues, and collaborates with various departments to ensure effective software system functionality. The position supports system adoption and training, contributing to smooth workflow and enhanced user experience within the organization.3. Responsibilities:Provide help desk support by troubleshooting user requests and resolving system problemsRespond to queries via helpdesk, email, phone, or in personCollaborate with Accounting, Operations, and Training teams to support software systemsAssist customers through problem-solving processes and ensure issue resolutionGather user feedback on software systemsSupport training team with manuals and job aidsAssist in onboarding new users during property acquisitionsDeliver client service through reporting, software demonstrations, and presentationsCoordinate with third-party vendors and senior management for training and system maintenance4. Requirements:Effective communication skills for explaining solutions internally and externallyProficiency in word processing, spreadsheets, internet research, and database managementExperience with OneSite property management software and other relevant applicationsBackground in information systems or computer-related fields supporting software trainingProject management skills to oversee multiple projects and meet deadlinesKnowledge of apartment community operations and related software useCollege degree in information systems, education/training, or equivalent experience5. Pay Range and Compensation Package:The hourly pay range for this position is $26.44 to $30.28Eligibility for bonus programs based on role and performance6. Benefits & Perks:Medical, Dental, Vision, Disability, and Life insurance with low employee costsPaid time off including vacation, personal days, sick days, holidays, and birthday off after one yearHousing discounts at managed communities for onsite team membersPaid sabbatical after long-term service401(k) plan with company match after six monthsPaid parental leave and fertility benefit reimbursementEmployee assistance and various insurance plansEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.","datePosted":"2026-09-12T07:53:24.661Z","dateModified":"2026-09-12T07:53:24.661Z","hiringOrganization":{"@type":"Organization","name":"Remotehunter","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bcbdc869081d81f1c845c009"},"url":"https://jobsearcher.com/jobs/bcbdc869081d81f1c845c009"}}