{"schemaVersion":"jobsearcher.job.v1","id":"bca02b29cd1a4fa5fa20fc3c","url":"https://jobsearcher.com/jobs/bca02b29cd1a4fa5fa20fc3c","canonicalUrl":"https://jobsearcher.com/jobs/bca02b29cd1a4fa5fa20fc3c","title":"Operations Support Supervisor","description":"Position SummaryThe Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards.Key ResponsibilitiesOperational Initiatives Execution & Performance DiagnosticsTrack and monitor the execution of regional operational initiatives and corporate programs on a quarterly basisCollect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional levelIdentify operational gaps, risks, and improvement opportunities through data analysis and store feedbackDevelop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholdersNew Product Launch & Campaign ManagementCoordinate pre-launch readiness for new products, including materials preparation, training support, and system setupMonitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategiesInventory & Materials ManagementSupport regional inventory tracking and reporting processesMaintain and monitor locally sourced materials and supplier-related informationProvide insights and recommendations to improve supply chain efficiency and operational effectivenessLabor & Workforce Efficiency AnalysisAssist in monitoring labor hours and workforce utilization across the regionAnalyze labor efficiency metrics (e.g., labor cost, productivity) and provide actionable insights to operations leadershipSupport initiatives aimed at optimizing labor allocation while maintaining operational standardsFinancial & Margin Analysis (P&L Support)Prepare and deliver weekly and monthly gross margin reports for the regionMonitor financial performance, identify variances, and partner with operations to implement corrective actionsMaintain and enhance margin calculation tools to support franchise/partner store financial management capabilitiesMeeting Coordination & Execution Follow-UpOrganize and facilitate regional operations meetingsPrepare data and materials in advance and document clear meeting minutesTrack follow-up actions to ensure accountability and completion of key initiativesSystems & Operational Infrastructure ManagementManage system access and permissions based on business needs to ensure data accuracy and securityCoordinate updates to operating hours across digital platforms (e.g., app, online ordering systems)Support store setup needs, including email account creation and maintenance of operational tracking toolsPartner Relations & Compliance SupportAssist in managing partner/franchise compliance with company policies and operational standardsSupport documentation and communication related to policy violations, including issuance of formal noticesPrepare and distribute periodic compliance summaries to maintain operational discipline and transparencyCross-Functional Store Experience ProgramOrganize and coordinate store immersion programs for corporate and support functionsEnhance cross-functional understanding of store operations and improve collaboration between teamsQualificationsEducation & Experience:Bachelor's degree or above; minimum of 3 years of experience in F&B operations, retail operations support, store management, or supply chain-related rolesBilingual Communication:Fluency in both English and Mandarin Chinese required, with strong written and verbal communication skills to collaborate with global headquarters and local teamsData & Analytical Skills:Advanced proficiency in Excel or Google Sheets; ability to independently analyze data and generate actionable reports (weekly/monthly)Strong analytical mindset with the ability to identify trends and recommend solutionsProject Management:Proven experience leading or supporting regional or cross-functional projectsHighly organized with strong attention to detail and execution disciplineMobility:Valid U.S. driver's license preferred; ability to travel within the region for store visits and meetings as neededWork Environment & ExpectationsFast-paced, multi-unit retail/food service environmentRequires strong cross-functional collaboration and adaptabilityRole may require periodic travel within different states","company":"Heytea","rawCompany":"heytea","city":"Anchorage","state":"AK","isRemote":false,"isActive":true,"createdAt":"2026-10-30T04:04:10.057Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"445110","title":"Supermarkets and Other Grocery Retailers (except Convenience Retailers)","slug":"supermarkets-and-other-grocery-retailers-except-convenience-retailers"},{"code":"455211","title":"Warehouse Clubs and Supercenters","slug":"warehouse-clubs-and-supercenters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Supervisor","description":"Position SummaryThe Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards.Key ResponsibilitiesOperational Initiatives Execution & Performance DiagnosticsTrack and monitor the execution of regional operational initiatives and corporate programs on a quarterly basisCollect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional levelIdentify operational gaps, risks, and improvement opportunities through data analysis and store feedbackDevelop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholdersNew Product Launch & Campaign ManagementCoordinate pre-launch readiness for new products, including materials preparation, training support, and system setupMonitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategiesInventory & Materials ManagementSupport regional inventory tracking and reporting processesMaintain and monitor locally sourced materials and supplier-related informationProvide insights and recommendations to improve supply chain efficiency and operational effectivenessLabor & Workforce Efficiency AnalysisAssist in monitoring labor hours and workforce utilization across the regionAnalyze labor efficiency metrics (e.g., labor cost, productivity) and provide actionable insights to operations leadershipSupport initiatives aimed at optimizing labor allocation while maintaining operational standardsFinancial & Margin Analysis (P&L Support)Prepare and deliver weekly and monthly gross margin reports for the regionMonitor financial performance, identify variances, and partner with operations to implement corrective actionsMaintain and enhance margin calculation tools to support franchise/partner store financial management capabilitiesMeeting Coordination & Execution Follow-UpOrganize and facilitate regional operations meetingsPrepare data and materials in advance and document clear meeting minutesTrack follow-up actions to ensure accountability and completion of key initiativesSystems & Operational Infrastructure ManagementManage system access and permissions based on business needs to ensure data accuracy and securityCoordinate updates to operating hours across digital platforms (e.g., app, online ordering systems)Support store setup needs, including email account creation and maintenance of operational tracking toolsPartner Relations & Compliance SupportAssist in managing partner/franchise compliance with company policies and operational standardsSupport documentation and communication related to policy violations, including issuance of formal noticesPrepare and distribute periodic compliance summaries to maintain operational discipline and transparencyCross-Functional Store Experience ProgramOrganize and coordinate store immersion programs for corporate and support functionsEnhance cross-functional understanding of store operations and improve collaboration between teamsQualificationsEducation & Experience:Bachelor's degree or above; minimum of 3 years of experience in F&B operations, retail operations support, store management, or supply chain-related rolesBilingual Communication:Fluency in both English and Mandarin Chinese required, with strong written and verbal communication skills to collaborate with global headquarters and local teamsData & Analytical Skills:Advanced proficiency in Excel or Google Sheets; ability to independently analyze data and generate actionable reports (weekly/monthly)Strong analytical mindset with the ability to identify trends and recommend solutionsProject Management:Proven experience leading or supporting regional or cross-functional projectsHighly organized with strong attention to detail and execution disciplineMobility:Valid U.S. driver's license preferred; ability to travel within the region for store visits and meetings as neededWork Environment & ExpectationsFast-paced, multi-unit retail/food service environmentRequires strong cross-functional collaboration and adaptabilityRole may require periodic travel within different states","datePosted":"2026-10-30T04:04:10.057Z","dateModified":"2026-10-30T04:04:10.057Z","hiringOrganization":{"@type":"Organization","name":"Heytea","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Anchorage","addressRegion":"AK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bca02b29cd1a4fa5fa20fc3c"},"url":"https://jobsearcher.com/jobs/bca02b29cd1a4fa5fa20fc3c"}}