{"schemaVersion":"jobsearcher.job.v1","id":"bc93bbbfe4df3efee57229e4","url":"https://jobsearcher.com/jobs/bc93bbbfe4df3efee57229e4","canonicalUrl":"https://jobsearcher.com/jobs/bc93bbbfe4df3efee57229e4","title":"Dispatch AV/IT Technician","description":"Job Title: Dispatch AV/IT Technician\nSchedule: Variable, onsite based on dispatch needs\nRole Overview\nThe L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.\nResponsibilities\nPerform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.\nManage and track loaner/spare devices using customer-provided systems.\nProvide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.\nManage conference room accounts (add/remove users, password resets, ownership updates).\nAssist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).\nProvide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).\nCoordinate with third-party vendors and procurement teams when required.\nSupport equipment replacement or reset during failures under guidance from central IT.\nAbility to work at height when required (ladder/lift).\nMaintain communication with onsite/offsite teams to report changes, issues, or updates.\nEnsure proper coverage during leaves and follow site operational processes/SOPs.\nMust-Haves\n2–4 years of experience in IT and AV support.\nHands-on troubleshooting experience with desktops, laptops, and meeting room devices.\nBasic understanding of network fundamentals (LAN ports, cabling, patching, device resets).\nFamiliarity with conferencing platforms (Microsoft Teams, Zoom, Webex).\nAbility to perform physical tasks, including lifting equipment and working at height.\nStrong communication, customer service, and documentation skills.\nAbility to follow SOPs, ticketing processes, and escalation guidelines.\nGood-to-Haves\nExperience using ITSM tools (ServiceNow, Jira).\nExposure to AV control systems or room management systems.\nBasic understanding of AV-over-IP or networked AV environments.\nExperience working in enterprise or fast-paced onsite environments.\nEntry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).\nAudio Visual Support\nBasic understanding of networking and TCPIP\nBasic understanding of fiber, copper, network infrastructure\nCrestron Fusion\nHardware support\nExperience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices\nAbility to explain networks and connection types and troubleshoot multiple connection types \\(Home or Corp)\nAbility to explain work with and differentiate between different connection types & troubleshoot connectivity\nSkilled Communications \"Specialist, \" known for delivering clear and succinct messages without disclosing internal details.\nExperience working in an enterprise environment with Crestron/Fusion at the server and application layer\nExperience supporting Microsoft, Lenovo, Client, Dell & Apple Certified\nCompTI certA A+\nOEM Certifications\n#SKYSYS123\nJob Type: Part-time\nPay: $30.00 - $35.00 per hour\nApplication Question(s):\nThis is a dispatch / part time position at Burlington , US and whenever a ticket is raised you would be informed prior 24 hours , you have to go onsite. Are you okay with this working condition?\nWhich AV systems and room technologies have you supported (Crestron, Extron, Microsoft Teams Rooms, Zoom Rooms, MTR devices), and what common issues have you resolved?\nExperience:\nAV/IT Technician: 3 years (Preferred)\nWork Location: In person","company":"Sky Systems","rawCompany":"sky systems","city":"Burlington","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:49.789Z","occupations":[{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch AV/IT Technician","description":"Job Title: Dispatch AV/IT Technician\nSchedule: Variable, onsite based on dispatch needs\nRole Overview\nThe L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.\nResponsibilities\nPerform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.\nManage and track loaner/spare devices using customer-provided systems.\nProvide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.\nManage conference room accounts (add/remove users, password resets, ownership updates).\nAssist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).\nProvide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).\nCoordinate with third-party vendors and procurement teams when required.\nSupport equipment replacement or reset during failures under guidance from central IT.\nAbility to work at height when required (ladder/lift).\nMaintain communication with onsite/offsite teams to report changes, issues, or updates.\nEnsure proper coverage during leaves and follow site operational processes/SOPs.\nMust-Haves\n2–4 years of experience in IT and AV support.\nHands-on troubleshooting experience with desktops, laptops, and meeting room devices.\nBasic understanding of network fundamentals (LAN ports, cabling, patching, device resets).\nFamiliarity with conferencing platforms (Microsoft Teams, Zoom, Webex).\nAbility to perform physical tasks, including lifting equipment and working at height.\nStrong communication, customer service, and documentation skills.\nAbility to follow SOPs, ticketing processes, and escalation guidelines.\nGood-to-Haves\nExperience using ITSM tools (ServiceNow, Jira).\nExposure to AV control systems or room management systems.\nBasic understanding of AV-over-IP or networked AV environments.\nExperience working in enterprise or fast-paced onsite environments.\nEntry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).\nAudio Visual Support\nBasic understanding of networking and TCPIP\nBasic understanding of fiber, copper, network infrastructure\nCrestron Fusion\nHardware support\nExperience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices\nAbility to explain networks and connection types and troubleshoot multiple connection types \\(Home or Corp)\nAbility to explain work with and differentiate between different connection types & troubleshoot connectivity\nSkilled Communications \"Specialist, \" known for delivering clear and succinct messages without disclosing internal details.\nExperience working in an enterprise environment with Crestron/Fusion at the server and application layer\nExperience supporting Microsoft, Lenovo, Client, Dell & Apple Certified\nCompTI certA A+\nOEM Certifications\n#SKYSYS123\nJob Type: Part-time\nPay: $30.00 - $35.00 per hour\nApplication Question(s):\nThis is a dispatch / part time position at Burlington , US and whenever a ticket is raised you would be informed prior 24 hours , you have to go onsite. Are you okay with this working condition?\nWhich AV systems and room technologies have you supported (Crestron, Extron, Microsoft Teams Rooms, Zoom Rooms, MTR devices), and what common issues have you resolved?\nExperience:\nAV/IT Technician: 3 years (Preferred)\nWork Location: In person","datePosted":"2026-08-04T00:14:49.789Z","dateModified":"2026-08-04T00:14:49.789Z","hiringOrganization":{"@type":"Organization","name":"Sky Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burlington","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bc93bbbfe4df3efee57229e4"},"url":"https://jobsearcher.com/jobs/bc93bbbfe4df3efee57229e4"}}