{"schemaVersion":"jobsearcher.job.v1","id":"bc8eea5dc7cf9ab894860d1e","url":"https://jobsearcher.com/jobs/bc8eea5dc7cf9ab894860d1e","canonicalUrl":"https://jobsearcher.com/jobs/bc8eea5dc7cf9ab894860d1e","title":"Program Assistant - Eviction Diversion Program (EDP)","description":"CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.\n\nCORA Good Shepherd Mediation is currently seeking a Full Time (40 hours/week) Program Assistant in its busy Eviction Diversion Program (EDP), to assist program participants and volunteer mediators. The City of Philadelphia’s nationally recognized Eviction Diversion Program (EDP) provides an opportunity for landlords and tenants to resolve residential rental disputes without going to court. CORA GSM processes 500-600 EDP applications weekly and manages the high-volume virtual mediation portion of the EDP. Approximately 75 telephonic mediations are scheduled weekly and facilitated by trained volunteer mediators.\n\nThe Program Assistant will support the successful operation of EDP and will handle a heavy load of time-sensitive document administration and outcome coding, assist landlords with the logistics of the program, and collaborate with program partners at other agencies to refine the operations of EDP. More information about the City’s EDP is available here: https://eviction-diversion.phila.gov/#/About (https://eviction-diversion.phila.gov/#/About)\n\nHOURS:\n\nThis is a full-time (40 hour per week) hybrid position. Hours are Monday through Friday, 9 AM – 5 PM. A portion of the 40 hours, every week, will be spent at an office in Center City that is shared with City of Philadelphia staff who also work on EDP. Occasional in-person trainings and meetings at the CORA Services building in Fox Chase also are required.\n\nPAY RATE:\n\n$19.17/hr. with HS diploma + 3 yrs experience\n\n$20.64/hr. with BA degree + 3 yrs experience\n\nAll CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.\n\nIn addition, as a Program Assistant - EDP at CORA your duties will include:\n\nCoordination of mediated agreements and other mediation closure documents:\n\nReceive, file, and code private mediation-related documents promptly\nEdit written mediated agreements for clarity, style, and programmatic consistency; this may require interacting with volunteer mediators\nDistribute mediated agreements to all relevant parties\nInput time-sensitive outcomes for all applications scheduled for mediation\nMaintain forms and templates for volunteer mediator use\nAssist in scheduling as needed\n\nDirect negotiation support:\n\nFacilitate negotiations between landlords and tenants, and confirm negotiated agreements (in cases where EDP participants are not assigned to participate in mediation)\nRecord outcomes and maintain agreement records\nBuild impartial rapport with a diverse pool of landlord applicants\n\nLandlord Liaison support:\n\nAssist in fielding and delegating questions from landlords about the EDP process\nOversee and facilitate processes unique to the variety of landlords that participate in EDP (including law firms representing large volumes of landlords)\nAssist in the development of protocols based on changing demographics of participants\n\nAssist with all other functions of the EDP project, including:\n\nApplication review support\nScheduling mediations\nAssigning mediators\nFacilitating mediations as needed\nEntering data into EDP portal\nOutreach and/or training\nOther tasks as assigned, including support of other CORA GSM programs\nAttend meetings with program partners to review program guidelines and processes\n\nQUALIFICATIONS:\n\nParalegal or Bachelor’s degree required\nDemonstrated experience handling sensitive documents required\nMediation training and experience highly preferred\nDemonstrated database proficiency required\nExpertise with Microsoft Office, Excel, and Zoom\nAbility to learn and use new technology tools\nAbility to work independently\nExcellent organizational and communication skills\nInterpersonal skills demonstrating an ability to work as a team member (remotely), not only with fellow staff but also with partners at multiple diverse organizations\nAbility to think creatively and to assist in the refinement of an emerging and extremely complex city-wide program\nEnthusiasm for the mediation process in a non-profit environment\nFlexibility and a sense of humor\nFamiliarity with Eviction Diversion Program and/or landlord tenant law preferred\nLoyalty to the goals and objectives of CORA Services and its Good Shepherd Mediation division, including visible support for diversity, equity, inclusion, belonging, restorative and social justice\n\nCORA Offers:\n\n Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)\nCompany paid life/AD&D and LTD coverages\nSupplemental voluntary benefits including STD, accident, critical illness, etc.\n403b retirement plan with generous company contribution after one year of service\nPaid time off + paid agency holidays\nEmployee Assistant Program\nFamily Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)\nAn outstanding, inclusive work environment\n\nCORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Cora Services","rawCompany":"cora services","city":"Coatesville","state":"PA","isRemote":false,"isActive":true,"createdAt":"2026-08-23T07:41:36.107Z","occupations":[{"code":"43-6012.00","title":"Legal Secretaries and Administrative Assistants","slug":"legal-secretaries-and-administrative-assistants"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"23-2011.00","title":"Paralegals and Legal Assistants","slug":"paralegals-and-legal-assistants"}],"industries":[{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Assistant - Eviction Diversion Program (EDP)","description":"CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.\n\nCORA Good Shepherd Mediation is currently seeking a Full Time (40 hours/week) Program Assistant in its busy Eviction Diversion Program (EDP), to assist program participants and volunteer mediators. The City of Philadelphia’s nationally recognized Eviction Diversion Program (EDP) provides an opportunity for landlords and tenants to resolve residential rental disputes without going to court. CORA GSM processes 500-600 EDP applications weekly and manages the high-volume virtual mediation portion of the EDP. Approximately 75 telephonic mediations are scheduled weekly and facilitated by trained volunteer mediators.\n\nThe Program Assistant will support the successful operation of EDP and will handle a heavy load of time-sensitive document administration and outcome coding, assist landlords with the logistics of the program, and collaborate with program partners at other agencies to refine the operations of EDP. More information about the City’s EDP is available here: https://eviction-diversion.phila.gov/#/About (https://eviction-diversion.phila.gov/#/About)\n\nHOURS:\n\nThis is a full-time (40 hour per week) hybrid position. Hours are Monday through Friday, 9 AM – 5 PM. A portion of the 40 hours, every week, will be spent at an office in Center City that is shared with City of Philadelphia staff who also work on EDP. Occasional in-person trainings and meetings at the CORA Services building in Fox Chase also are required.\n\nPAY RATE:\n\n$19.17/hr. with HS diploma + 3 yrs experience\n\n$20.64/hr. with BA degree + 3 yrs experience\n\nAll CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.\n\nIn addition, as a Program Assistant - EDP at CORA your duties will include:\n\nCoordination of mediated agreements and other mediation closure documents:\n\nReceive, file, and code private mediation-related documents promptly\nEdit written mediated agreements for clarity, style, and programmatic consistency; this may require interacting with volunteer mediators\nDistribute mediated agreements to all relevant parties\nInput time-sensitive outcomes for all applications scheduled for mediation\nMaintain forms and templates for volunteer mediator use\nAssist in scheduling as needed\n\nDirect negotiation support:\n\nFacilitate negotiations between landlords and tenants, and confirm negotiated agreements (in cases where EDP participants are not assigned to participate in mediation)\nRecord outcomes and maintain agreement records\nBuild impartial rapport with a diverse pool of landlord applicants\n\nLandlord Liaison support:\n\nAssist in fielding and delegating questions from landlords about the EDP process\nOversee and facilitate processes unique to the variety of landlords that participate in EDP (including law firms representing large volumes of landlords)\nAssist in the development of protocols based on changing demographics of participants\n\nAssist with all other functions of the EDP project, including:\n\nApplication review support\nScheduling mediations\nAssigning mediators\nFacilitating mediations as needed\nEntering data into EDP portal\nOutreach and/or training\nOther tasks as assigned, including support of other CORA GSM programs\nAttend meetings with program partners to review program guidelines and processes\n\nQUALIFICATIONS:\n\nParalegal or Bachelor’s degree required\nDemonstrated experience handling sensitive documents required\nMediation training and experience highly preferred\nDemonstrated database proficiency required\nExpertise with Microsoft Office, Excel, and Zoom\nAbility to learn and use new technology tools\nAbility to work independently\nExcellent organizational and communication skills\nInterpersonal skills demonstrating an ability to work as a team member (remotely), not only with fellow staff but also with partners at multiple diverse organizations\nAbility to think creatively and to assist in the refinement of an emerging and extremely complex city-wide program\nEnthusiasm for the mediation process in a non-profit environment\nFlexibility and a sense of humor\nFamiliarity with Eviction Diversion Program and/or landlord tenant law preferred\nLoyalty to the goals and objectives of CORA Services and its Good Shepherd Mediation division, including visible support for diversity, equity, inclusion, belonging, restorative and social justice\n\nCORA Offers:\n\n Medical, dental and vision coverages with a competitive company premium contribution (eligible 1st day of the month following date of hire)\nCompany paid life/AD&D and LTD coverages\nSupplemental voluntary benefits including STD, accident, critical illness, etc.\n403b retirement plan with generous company contribution after one year of service\nPaid time off + paid agency holidays\nEmployee Assistant Program\nFamily Planning Benefits (including cash benefit to assist with IVF, egg freezing, adoption, or surrogacy)\nAn outstanding, inclusive work environment\n\nCORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-23T07:41:36.107Z","dateModified":"2026-08-23T07:41:36.107Z","hiringOrganization":{"@type":"Organization","name":"Cora Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Coatesville","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bc8eea5dc7cf9ab894860d1e"},"url":"https://jobsearcher.com/jobs/bc8eea5dc7cf9ab894860d1e"}}