{"schemaVersion":"jobsearcher.job.v1","id":"bc7a0a82f8ed6e35ccb76b21","url":"https://jobsearcher.com/jobs/bc7a0a82f8ed6e35ccb76b21","canonicalUrl":"https://jobsearcher.com/jobs/bc7a0a82f8ed6e35ccb76b21","title":"Customer Technical Support Representative - Part Time","description":"Job Description:\n\nWe believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it.\nJob Responsibilities:\nReviewing student/instructor feedback on zyBooks content and determining the validity of said feedback.\nAssisting users with managing accounts. Ie. merging accounts, transferring subscriptions, resetting passwords etc.\nEscalating issues to internal teams and managing/overseeing their progress while sharing updates with student/instructor customers.\nAssisting the zyBooks Bookstore and Creation team with simple tasks during their busy periods such as generating zyBooks and generating access keys.\nProviding feedback on internal processes and making suggestions for improvements.\nKeeping track of common trends and sharing any findings with the team.\n\nRequired Qualifications:\nSophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university.\nProficiency in the fundamentals that would be taught in an intro level class for said degree. For ex, if pursuing CS, basic knowledge of loops/branches/functions in either C, C++, Python, or Java.\nStrong attention to detail.\nStrong written communication skills.\nAvailable to work off hours such as evenings/weekends.\nAccess to a laptop or computer.\n\nPreferred Qualifications:\nHas used a zyBooks before as a student.\nBeginner skills in Matlab.\nBeginner skills in mySQL (Databases).\nBeginner skills in Web Programming (HTML/CSS/Javascript).\nDesire to stick with the job for longer than one year.\n\nWe power infinite possibilities.\n\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.\n\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.\n\nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.\n\nWe are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\n\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.\n\nWhen applying, please attach your resume/CV to be considered.\nSalary Range:\n16 USD to 23 USD\n\n#LI-MS1","company":"Wiley","rawCompany":"wiley","city":"Virginia","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:12:31.553Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"611310","title":"Colleges, Universities, and Professional Schools","slug":"colleges-universities-and-professional-schools"},{"code":"513130","title":"Book Publishers","slug":"book-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Technical Support Representative - Part Time","description":"Job Description:\n\nWe believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.\nAbout the Role:\nThe zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it.\nJob Responsibilities:\nReviewing student/instructor feedback on zyBooks content and determining the validity of said feedback.\nAssisting users with managing accounts. Ie. merging accounts, transferring subscriptions, resetting passwords etc.\nEscalating issues to internal teams and managing/overseeing their progress while sharing updates with student/instructor customers.\nAssisting the zyBooks Bookstore and Creation team with simple tasks during their busy periods such as generating zyBooks and generating access keys.\nProviding feedback on internal processes and making suggestions for improvements.\nKeeping track of common trends and sharing any findings with the team.\n\nRequired Qualifications:\nSophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university.\nProficiency in the fundamentals that would be taught in an intro level class for said degree. For ex, if pursuing CS, basic knowledge of loops/branches/functions in either C, C++, Python, or Java.\nStrong attention to detail.\nStrong written communication skills.\nAvailable to work off hours such as evenings/weekends.\nAccess to a laptop or computer.\n\nPreferred Qualifications:\nHas used a zyBooks before as a student.\nBeginner skills in Matlab.\nBeginner skills in mySQL (Databases).\nBeginner skills in Web Programming (HTML/CSS/Javascript).\nDesire to stick with the job for longer than one year.\n\nWe power infinite possibilities.\n\nFor more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.\n\nWe're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.\nHere, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.\n\nWiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.\n\nWe are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.\n\nWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.\n\nWhen applying, please attach your resume/CV to be considered.\nSalary Range:\n16 USD to 23 USD\n\n#LI-MS1","datePosted":"2026-08-05T15:12:31.553Z","dateModified":"2026-08-05T15:12:31.553Z","hiringOrganization":{"@type":"Organization","name":"Wiley","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Virginia","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bc7a0a82f8ed6e35ccb76b21"},"url":"https://jobsearcher.com/jobs/bc7a0a82f8ed6e35ccb76b21"}}