{"schemaVersion":"jobsearcher.job.v1","id":"bc64cb3ff034e7c482a5cffa","url":"https://jobsearcher.com/jobs/bc64cb3ff034e7c482a5cffa","canonicalUrl":"https://jobsearcher.com/jobs/bc64cb3ff034e7c482a5cffa","title":"Senior Technical Account Manager (DevOps)","description":"Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.\n\nWith a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.\n\nPosition Summary:\n\nPerforce, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise.\n\nAs a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer's main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise.\n\nThe joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.\n\nResponsibilities:\nPassionate about problem solving and have a background that includes debugging and troubleshooting\nMaintains a constructive and composed focus facing and overcoming tough situations.\nCredible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization\nStrong consultative skills that guide and influence decisions\nThe ability to work in an international, fast-growing environment\nThe ability to understand and embrace DevOps and its impact in the computing world\nPartners productively with support engineers to troubleshoot and diagnose customer problems\nAdvocates for customers and product quality within the development and product management organization\nExceptionally flexible and can context switch without disrupting a positive disposition.\nKnowledge of data center management, systems management, and monitoring, networking & security\nLarge scale infrastructure experience\nRequirements:\nFormer experience working in a TAM role.\nAn Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.\nSolid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels\nA collaborative and team-focused mindset, with a willingness to approach new situations\nLoves customers and takes personal pride and ownership to make them successful\nUnix &/or Linux SysAdmin or DevOps background, including:\nProgramming skills (Ruby, Python, etc)\nUnix and/or Linux SysAdmin, including automation\nExperience with some of the following technologies:\nGit and git-based version control\nPublic and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)\nContinuous Integration (Jenkins, Bamboo, or others)\nExperience working in the software development or CI/CD domains\nExperience in customer sales/service\nWindows administration experience, including Microsoft PowerShell\nKnowledge and understanding of DevOps culture\nUnderstanding of Salesforce or other Sales management platforms\nAdditionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.\n\nAll employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.\n\nCome work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.\n\nIf you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!\n\nwww.perforce.com\n\nPlease click here for: EOE & Belonging Statements \\u007C Perforce Software\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Perforce","rawCompany":"perforce","city":"Minneapolis","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-09-14T09:57:00.870Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Account Manager (DevOps)","description":"Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.\n\nWith a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.\n\nPosition Summary:\n\nPerforce, is seeking a Senior Technical Account Manager (TAM) to join the Customer Success team and work alongside the best DevOps Engineers in the industry. Puppet’s IT automation software enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from a handful of nodes in the cloud to tens of thousands on premise.\n\nAs a senior-level engineer, TAMs own the technical health and customer success of the Puppet Enterprise solution. The TAM leverages technical and business expertise to build relationships, guiding customers to improved efficiency and dollar savings. The TAM serves as the customer's main point of technical contact post-installation, working with customers to build a roadmap for future business success using Puppet Enterprise.\n\nThe joint journey of the TAM and customer is multifaceted and includes determining training needs; communicating and advocating on behalf of the customer throughout the Puppet by Perforce organization and ultimately sharing in the success and growth of both organizations.\n\nResponsibilities:\nPassionate about problem solving and have a background that includes debugging and troubleshooting\nMaintains a constructive and composed focus facing and overcoming tough situations.\nCredible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization\nStrong consultative skills that guide and influence decisions\nThe ability to work in an international, fast-growing environment\nThe ability to understand and embrace DevOps and its impact in the computing world\nPartners productively with support engineers to troubleshoot and diagnose customer problems\nAdvocates for customers and product quality within the development and product management organization\nExceptionally flexible and can context switch without disrupting a positive disposition.\nKnowledge of data center management, systems management, and monitoring, networking & security\nLarge scale infrastructure experience\nRequirements:\nFormer experience working in a TAM role.\nAn Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.\nSolid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels\nA collaborative and team-focused mindset, with a willingness to approach new situations\nLoves customers and takes personal pride and ownership to make them successful\nUnix &/or Linux SysAdmin or DevOps background, including:\nProgramming skills (Ruby, Python, etc)\nUnix and/or Linux SysAdmin, including automation\nExperience with some of the following technologies:\nGit and git-based version control\nPublic and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)\nContinuous Integration (Jenkins, Bamboo, or others)\nExperience working in the software development or CI/CD domains\nExperience in customer sales/service\nWindows administration experience, including Microsoft PowerShell\nKnowledge and understanding of DevOps culture\nUnderstanding of Salesforce or other Sales management platforms\nAdditionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.\n\nAll employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.\n\nCome work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.\n\nIf you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!\n\nwww.perforce.com\n\nPlease click here for: EOE & Belonging Statements \\u007C Perforce Software\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-09-14T09:57:00.870Z","dateModified":"2026-09-14T09:57:00.870Z","hiringOrganization":{"@type":"Organization","name":"Perforce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Minneapolis","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bc64cb3ff034e7c482a5cffa"},"url":"https://jobsearcher.com/jobs/bc64cb3ff034e7c482a5cffa"}}