{"schemaVersion":"jobsearcher.job.v1","id":"bc5a1af875abcffb420ccaa0","url":"https://jobsearcher.com/jobs/bc5a1af875abcffb420ccaa0","canonicalUrl":"https://jobsearcher.com/jobs/bc5a1af875abcffb420ccaa0","title":"Data Entry Operations","description":"Overview The Service Process Coordinator is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients, with the objective of providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.\r\nResponsibilities Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients\r\nCommunicate daily with management on productivity, quality, availability, MIS indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries\r\nFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed\r\nSupport expansive and diverse array of products and services\r\nAssist with ongoing Lean and process improvement projects\r\nInteract with internal departments and external clients to resolve issues and concerns\r\nMonitor \"In process,\" work to meet business and quality standards\r\nResolve complex problems based on best practice/precedence, escalating as needed\r\nAssist in making decisions within established procedures that balance the needs of the employee, company, and customer\r\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency\r\nQualifications 2-4 years of relevant experience\r\nProficient in Microsoft Office\r\nAbility to work unsupervised and apply problem solving capabilities\r\nDemonstrated analytical skills and mathematical knowledge\r\nAbility to adapt to new technology quickly and seamlessly\r\nConsistently demonstrates clear and concise written and verbal communication skills\r\nEducation High School diploma or equivalent\r\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\r\nJob Grade: C05\r\nLocation: O\\'Fallon, MO\r\nSchedule: Monday through Friday, 8:30am to 5:00pm 100% ON-SITE\r\nThis is a non-phone position.\r\nFollow established procedures to complete daily assignments and resolve problems that require in-depth investigation or research\r\nEnsure accurate and timely processing of financial processing\r\nInteract with internal departments and external clients to resolve issues and concerns\r\nProvide team assistance, including serving as subject matter expert\r\nCommunicate pertinent information to managers and support activities that help mitigate organizational loss or impact, as needed\r\nAssists with the training of new hires or team members\r\n\r\n\r\n--\r\nJob Family Group: Operations - Core\r\n\r\n\r\n--\r\nJob Family: Processor\r\n\r\n\r\n--\r\nTime Type: Full time\r\n\r\n\r\n--\r\nPrimary Location: Ofallon Missouri United States\r\n\r\n\r\n--\r\nPrimary Location Full Time Salary Range: $50,900.00 - $66,400.00\r\nIn addition to salary, Citi's offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\r\n\r\n\r\n--\r\nMost Relevant Skills: Please see the requirements listed above.\r\n\r\n\r\n--\r\nOther Relevant Skills: For complementary skills, please see above and/or contact the recruiter.\r\n\r\n\r\n--\r\nAnticipated Posting Close Date: Sep 18, 2025\r\n\r\n\r\n--\r\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\r\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\r\n\r\n\r\nJ-18808-Ljbffr","company":"Citi","rawCompany":"citi","city":"O Fallon","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:56:06.575Z","occupations":[{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-9021.00","title":"Data Entry Keyers","slug":"data-entry-keyers"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data Entry Operations","description":"Overview The Service Process Coordinator is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients, with the objective of providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.\r\nResponsibilities Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients\r\nCommunicate daily with management on productivity, quality, availability, MIS indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries\r\nFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed\r\nSupport expansive and diverse array of products and services\r\nAssist with ongoing Lean and process improvement projects\r\nInteract with internal departments and external clients to resolve issues and concerns\r\nMonitor \"In process,\" work to meet business and quality standards\r\nResolve complex problems based on best practice/precedence, escalating as needed\r\nAssist in making decisions within established procedures that balance the needs of the employee, company, and customer\r\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency\r\nQualifications 2-4 years of relevant experience\r\nProficient in Microsoft Office\r\nAbility to work unsupervised and apply problem solving capabilities\r\nDemonstrated analytical skills and mathematical knowledge\r\nAbility to adapt to new technology quickly and seamlessly\r\nConsistently demonstrates clear and concise written and verbal communication skills\r\nEducation High School diploma or equivalent\r\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\r\nJob Grade: C05\r\nLocation: O\\'Fallon, MO\r\nSchedule: Monday through Friday, 8:30am to 5:00pm 100% ON-SITE\r\nThis is a non-phone position.\r\nFollow established procedures to complete daily assignments and resolve problems that require in-depth investigation or research\r\nEnsure accurate and timely processing of financial processing\r\nInteract with internal departments and external clients to resolve issues and concerns\r\nProvide team assistance, including serving as subject matter expert\r\nCommunicate pertinent information to managers and support activities that help mitigate organizational loss or impact, as needed\r\nAssists with the training of new hires or team members\r\n\r\n\r\n--\r\nJob Family Group: Operations - Core\r\n\r\n\r\n--\r\nJob Family: Processor\r\n\r\n\r\n--\r\nTime Type: Full time\r\n\r\n\r\n--\r\nPrimary Location: Ofallon Missouri United States\r\n\r\n\r\n--\r\nPrimary Location Full Time Salary Range: $50,900.00 - $66,400.00\r\nIn addition to salary, Citi's offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\r\n\r\n\r\n--\r\nMost Relevant Skills: Please see the requirements listed above.\r\n\r\n\r\n--\r\nOther Relevant Skills: For complementary skills, please see above and/or contact the recruiter.\r\n\r\n\r\n--\r\nAnticipated Posting Close Date: Sep 18, 2025\r\n\r\n\r\n--\r\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\r\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\r\n\r\n\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:56:06.575Z","dateModified":"2026-07-04T02:56:06.575Z","hiringOrganization":{"@type":"Organization","name":"Citi","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"O Fallon","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bc5a1af875abcffb420ccaa0"},"url":"https://jobsearcher.com/jobs/bc5a1af875abcffb420ccaa0"}}