Customer Service Agent I

QUALIFICATIONS: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proven working experience as a customer service representative dealing with Amazon, eBay, Walmart, and web orders.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to thrive in a fast-paced environment.Proficiency in navigating computer systems and software programs.Awareness of industry trends and applications.Strategic thinking ability and effective coaching skills.Bilingual proficiency is a plus.Language SkillsAbility to write routine reports and correspondence.Ability to communicate effectively with customers.Ability to speak effectively before groups of employees of organization.Mathematical SkillsAbility to add and subtract three-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning AbilityAbility to apply commonsense understanding to carry out instructions furnished in written and oral form. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is required to work within a store environment which is controlled temperature.