Front of House / Expo / Manager / Cooks

Full-Time | No Nights | High-Volume Concept The Opportunity Mitch’s Downtown is hiring a Front of House and Back of House Leaders to play a key role in opening one of our locations and growing into a management role as the brand continues to expand. This is a leadership position, not just a job. We are looking for hospitality and culinary professionals who thrive in fast-paced, high-volume environments, take ownership of the guest experience, and want to grow with a rapidly expanding concept. If you’ve worked in strong operations and are ready for real responsibility and upward mobility, this role is for you. As we are opening a new store, in a market that we have been in before, we are looking to create a top tier team that is prepared for excellence! About Mitch’s Downtown Mitch’s Downtown is a modern, high-energy twist on the classic New York deli — serving breakfast and lunch with speed, quality, and personality. We are a new, innovative, and growing brand with plans to open multiple locations over the next few years. We believe in building leaders from within, promoting high performers, and creating long-term career paths for people who want to grow alongside the business. Who You Are This role is for top-tier hospitality and culinary professionals. You are: A natural leader with strong floor presence Enthusiastic, outgoing, and great with people Calm, decisive, and solutions-oriented during peak service Comfortable owning the guest experience end-to-end Fluent in English and Spanish is a plus Someone who loves dogs Someone who genuinely enjoys a New York bagel Someone who thrives in the hustle and bustle of a busy shop Professional, respectful, and drama-free Simply put: don’t be an a** What You’ll Do As the Front of House Operations Lead, you will: Lead front-of-house and expo operations during service Set and maintain hospitality and service standards Ensure speed, accuracy, and quality across all orders Own the guest experience from entry to exit Support, guide, and hold the team accountable in real time Step in wherever needed to keep service running smoothly Handle guest issues with sound judgment and professionalism Oversee POS operations (Toast), including in-house, takeout, and delivery orders Maintain cleanliness, organization, and food safety standards Perform side work and operational tasks as needed Act as a role model and culture leader on the floor Growth & Leadership Path This role is designed as a direct path into management. High performers will have opportunities to step into management positions, take on broader operational responsibility, and support new store openings as Mitch’s Downtown continues to grow. If you want to help build something and grow with it, this is the right seat. Compensation & Benefits $20–$25 per hour (tips included in range) Full benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(k) with company match Paid Time Off One free meal per shift Employee discounts Referral program Networking and growth opportunities Flexible scheduling with senior management approval Schedule Full-time 8-hour shifts Day shifts only Weekend availability required 5 days per week No nights If you’re a high-performing hospitality professional looking for leadership, ownership, and real growth, we’d love to meet you. Apply today and grow with Mitch’s Downtown. Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Paid time off Work Location: In person