{"schemaVersion":"jobsearcher.job.v1","id":"bbdcf563bd05976d0a0e67be","url":"https://jobsearcher.com/jobs/bbdcf563bd05976d0a0e67be","canonicalUrl":"https://jobsearcher.com/jobs/bbdcf563bd05976d0a0e67be","title":"Remote Program Success Manager","description":"Program Success ManagerLocation: Remote (CA, FL, TX, MA, AZ, NY, and IL)Type: Full-TimeAbout SpringboardSpringboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.The RoleWe're looking for a Senior Program Success Lead who genuinely loves working with people.At its core, this role is about human connection. You'll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you'll thrive here.This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student's journey. Through phone calls, SMS, and email, you'll help students stay motivated, build strong habits, and navigate challenges.We're looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence.If you're energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding.Key ResponsibilitiesStudent Success & Engagement (Primary Focus)Own a portfolio of students, driving engagement, retention, and completionBuild strong relationships through consistent outreach (calls, SMS, email)Coach students on time management, study habits, and staying accountableProactively reach out to students who are falling behind and help them get back on trackNavigate sensitive or challenging situations with empathy and sound judgmentCohort Ownership & Partner SupportOwn overall cohort health, ensuring students are progressing week over weekSurface risks and wins early to internal teams and partnersSupport a high-quality student experience that drives client satisfactionCollaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support studentsInsight Sharing & Continuous ImprovementUse student interactions and data to identify trends and at-risk studentsShare clear, actionable insights with internal teamsContribute to improving how we support students through feedback and ideasLeverage tools and AI to work more efficiently and consistentlyYour Typical Day May IncludeCalling and messaging students to check in, motivate, and re-engageFollowing up with students who need extra support or accountabilityReviewing student progress to identify who needs outreachHandling student questions or challenges in real timeParticipating in team syncs to share updates and flag risksTools You'll UseHubSpot (student communication and tracking)Slack (team communication)Google Workspace (notes and light tracking)AI tools (to support communication and efficiency)This Role Might Be for You If You:Have 5+ years in advising, customer success, coaching, or consultative salesGenuinely enjoy talking to people and building relationships throughout the dayBring strong emotional intelligence and lead with empathyAre proactive, action-oriented, and follow through consistentlyCan manage a high volume of conversations and prioritiesAre comfortable having direct, supportive conversations that drive actionAre energized by helping others stay motivated and succeedSuccess in This Role Looks Like:Students are consistently engaged, supported, and making progressAt-risk students are identified early and re-engaged quicklyHigh volume of meaningful student interactions every dayStrong retention and completion outcomes across your caseloadStudents feel motivated, confident, and clear on what to do nextWhy Join Us?This is a unique opportunity to directly impact people's lives every day. You'll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals.If you're someone who thrives on connection, action, and making a real difference through daily interactions, you'll find this role both meaningful and energizing.","company":"Springboard Roles","rawCompany":"springboard roles","city":"Springfield","state":"MO","isRemote":true,"isActive":false,"createdAt":"2026-09-11T12:28:14.701Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Program Success Manager","description":"Program Success ManagerLocation: Remote (CA, FL, TX, MA, AZ, NY, and IL)Type: Full-TimeAbout SpringboardSpringboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.The RoleWe're looking for a Senior Program Success Lead who genuinely loves working with people.At its core, this role is about human connection. You'll spend most of your day engaging directly with students, building relationships, and supporting them through an important career transition. If you naturally bring empathy, curiosity, and encouragement into conversations, you'll thrive here.This is a highly student-facing role where your impact comes from being proactive, present, and invested in each student's journey. Through phone calls, SMS, and email, you'll help students stay motivated, build strong habits, and navigate challenges.We're looking for someone with strong emotional intelligence who can meet students where they are, whether they need accountability, encouragement, or a reset, and help them move forward with clarity and confidence.If you're energized by building trust quickly and turning conversations into real progress, this role will feel both natural and rewarding.Key ResponsibilitiesStudent Success & Engagement (Primary Focus)Own a portfolio of students, driving engagement, retention, and completionBuild strong relationships through consistent outreach (calls, SMS, email)Coach students on time management, study habits, and staying accountableProactively reach out to students who are falling behind and help them get back on trackNavigate sensitive or challenging situations with empathy and sound judgmentCohort Ownership & Partner SupportOwn overall cohort health, ensuring students are progressing week over weekSurface risks and wins early to internal teams and partnersSupport a high-quality student experience that drives client satisfactionCollaborate with internal teams (mentors, support, learning, etc.) to resolve issues and support studentsInsight Sharing & Continuous ImprovementUse student interactions and data to identify trends and at-risk studentsShare clear, actionable insights with internal teamsContribute to improving how we support students through feedback and ideasLeverage tools and AI to work more efficiently and consistentlyYour Typical Day May IncludeCalling and messaging students to check in, motivate, and re-engageFollowing up with students who need extra support or accountabilityReviewing student progress to identify who needs outreachHandling student questions or challenges in real timeParticipating in team syncs to share updates and flag risksTools You'll UseHubSpot (student communication and tracking)Slack (team communication)Google Workspace (notes and light tracking)AI tools (to support communication and efficiency)This Role Might Be for You If You:Have 5+ years in advising, customer success, coaching, or consultative salesGenuinely enjoy talking to people and building relationships throughout the dayBring strong emotional intelligence and lead with empathyAre proactive, action-oriented, and follow through consistentlyCan manage a high volume of conversations and prioritiesAre comfortable having direct, supportive conversations that drive actionAre energized by helping others stay motivated and succeedSuccess in This Role Looks Like:Students are consistently engaged, supported, and making progressAt-risk students are identified early and re-engaged quicklyHigh volume of meaningful student interactions every dayStrong retention and completion outcomes across your caseloadStudents feel motivated, confident, and clear on what to do nextWhy Join Us?This is a unique opportunity to directly impact people's lives every day. You'll play a hands-on role in helping students stay on track, overcome challenges, and reach their goals.If you're someone who thrives on connection, action, and making a real difference through daily interactions, you'll find this role both meaningful and energizing.","datePosted":"2026-09-11T12:28:14.701Z","dateModified":"2026-09-11T12:28:14.701Z","hiringOrganization":{"@type":"Organization","name":"Springboard Roles","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bbdcf563bd05976d0a0e67be"},"url":"https://jobsearcher.com/jobs/bbdcf563bd05976d0a0e67be"}}