TAC Seasonal Specialist (Evergreen)

TAC Seasonal Specialist (Evergreen)We are seeking Seasonal TAC Specialists to support upcoming projects and periods of increased demand throughout the year. This is an evergreen, remote position used to identify and engage qualified candidates in advance of confirmed hiring needs.Job Function: Technical Assistance Center – TAC Seasonal Specialist (Evergreen)Primary Location: RemoteCompensation: Non-Exempt – $21–$27 hourlyCompany: SuperiorAbout Us: We are seasoned treasury experts, dedicated to serving all of our clients' banking needs. With over 90 years of experience in the financial industry delighting our clients, we have earned the trust of banks and businesses by building long-standing relationships and delivering outstanding results every time. We think of ourselves as your dedicated partners and collaborators, striving to make a meaningful impact on your organizational efficiencies so you can personally feel things running smoother. Superior is your flexible partner, serving your evolving needs for decades to come. We offer superior customer experiences focused on banking needs, including conversion and migration services, check printing, RDC scanner fulfillment, cash vault supplies, security token distribution, remote cash capture, call center and help desk solutions, as well as full-color and variable print and mail capabilities.Key ResponsibilitiesProvide technical support via phone, email, and/or ticketing systemsTroubleshoot hardware, software, and basic network issuesAccurately document incidents, resolutions, and escalationsFollow established procedures, SLAs, and escalation pathsCommunicate clearly and professionally with users and internal teamsEscalate unresolved issues to appropriate support tiersMaintain confidentiality and data security standardsRequired QualificationsPrior experience in technical support, help desk, or customer supportExperience using ticketing systems (e.g., ServiceNow, Zendesk, Jira, or similar)Strong written and verbal communication skillsAbility to follow documented processes and troubleshoot systematicallyReliable internet connection and ability to work remotelyAvailability to work seasonal schedules as business needs requireAuthorization to work in the applicable locationPreferred QualificationsPrevious TAC, service desk, or call center experienceExposure to SaaS applications, hardware support, or networking fundamentalsAbility to adapt quickly in a fast-paced support environmentFlexibility to support varying shifts, including peak periods if requiredSeasonal Employment DetailsSeasonal assignments vary in length based on project and business demandStart dates are determined by operational needsThis posting is used to build a remote seasonal talent pipelineApplying does not guarantee immediate placement or a specific start dateWhy ApplyGain hands-on experience in a remote technical support environmentBuild skills supporting real world systems and usersBe considered early for upcoming seasonal projectsOpportunity for future seasonal or long-term consideration based on performanceBenefitsCompetitive PayWe offer fair and competitive wages based on experience and market standards.Health InsuranceCompetitive medical, dental, and vision plans to ensure you and your family are covered.Life and Disability InsuranceCompany-provided life insurance along with short-term and long-term disability coverage.Employee Assistance Program (EAP)Access to confidential counseling and support services for personal and professional challenges.Paid Time Off (PTO)Generous paid vacation, sick leave, and holidays.Professional DevelopmentOpportunities for growth, training, and skill-building within the company.Equal Opportunity EmployerSuperior is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.J-18808-Ljbffr