{"schemaVersion":"jobsearcher.job.v1","id":"bb84ccf9d95fddecbdd13a4d","url":"https://jobsearcher.com/jobs/bb84ccf9d95fddecbdd13a4d","canonicalUrl":"https://jobsearcher.com/jobs/bb84ccf9d95fddecbdd13a4d","title":"PostHog: Technical Customer Success Manager","description":"Job Overview\r\nLocation: Full-remote, globally distributed. Current team spans GMT-8 to GMT+2; we hire only in these time zones.\r\nResponsibilities\r\nAct as the primary point of contact for 25–40 paying customers in the $20k–$100k+ ARR range.\r\nMaintain and improve customer retention by managing technical, commercial, and human aspects of support.\r\nBuild relationships with key stakeholders at each customer organization.\r\nOwn customer feedback and ensure it reaches the PostHog team.\r\nInvestigate and resolve technical issues, often troubleshooting code and closing bugs directly.\r\nRespond promptly to Slack messages, support tickets, and emails.\r\nMonitor product usage and revenue data to detect early signs of churn; act proactively.\r\nOptionally build automations to support these tasks.\r\nWhat you won't be doing\r\nCompanion role in every customer meeting; typically you will handle meetings alone.\r\nAggressively pursue expansion opportunities; focus is on retention.\r\nRequirements\r\nTechnically capable: comfortable working with code, troubleshooting issues, and occasionally raising PRs.\r\nUnderstand product team workflows and help customers leverage product analytics for real problems.\r\nStrong customer focus, enabling users to use PostHog effectively and removing blockers.\r\nAbility to work at scale with ~40 customers without treating them identically.\r\nNice to have\r\nExperience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.\r\nPrior role as Pre-sales or Technical Account Manager, combining technical expertise and commercial acumen.\r\nCompensation\r\nThis role comprises a base salary component plus a bonus for exceeding customer retention targets. The OTE (80/20) is listed in our compensation calculator.\r\nEEO Statement\r\nWe are an Equal Opportunity Employer. If you have a disability and need accommodations for the interview process, let us know and we will gladly assist.\r\nJ-18808-Ljbffr","company":"Beyond Hosting","rawCompany":"beyond hosting","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-19T01:07:02.694Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"PostHog: Technical Customer Success Manager","description":"Job Overview\r\nLocation: Full-remote, globally distributed. Current team spans GMT-8 to GMT+2; we hire only in these time zones.\r\nResponsibilities\r\nAct as the primary point of contact for 25–40 paying customers in the $20k–$100k+ ARR range.\r\nMaintain and improve customer retention by managing technical, commercial, and human aspects of support.\r\nBuild relationships with key stakeholders at each customer organization.\r\nOwn customer feedback and ensure it reaches the PostHog team.\r\nInvestigate and resolve technical issues, often troubleshooting code and closing bugs directly.\r\nRespond promptly to Slack messages, support tickets, and emails.\r\nMonitor product usage and revenue data to detect early signs of churn; act proactively.\r\nOptionally build automations to support these tasks.\r\nWhat you won't be doing\r\nCompanion role in every customer meeting; typically you will handle meetings alone.\r\nAggressively pursue expansion opportunities; focus is on retention.\r\nRequirements\r\nTechnically capable: comfortable working with code, troubleshooting issues, and occasionally raising PRs.\r\nUnderstand product team workflows and help customers leverage product analytics for real problems.\r\nStrong customer focus, enabling users to use PostHog effectively and removing blockers.\r\nAbility to work at scale with ~40 customers without treating them identically.\r\nNice to have\r\nExperience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.\r\nPrior role as Pre-sales or Technical Account Manager, combining technical expertise and commercial acumen.\r\nCompensation\r\nThis role comprises a base salary component plus a bonus for exceeding customer retention targets. The OTE (80/20) is listed in our compensation calculator.\r\nEEO Statement\r\nWe are an Equal Opportunity Employer. If you have a disability and need accommodations for the interview process, let us know and we will gladly assist.\r\nJ-18808-Ljbffr","datePosted":"2026-06-19T01:07:02.694Z","dateModified":"2026-06-19T01:07:02.694Z","hiringOrganization":{"@type":"Organization","name":"Beyond Hosting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bb84ccf9d95fddecbdd13a4d"},"url":"https://jobsearcher.com/jobs/bb84ccf9d95fddecbdd13a4d"}}