{"schemaVersion":"jobsearcher.job.v1","id":"bb6b0a07b80cd737e241cc1e","url":"https://jobsearcher.com/jobs/bb6b0a07b80cd737e241cc1e","canonicalUrl":"https://jobsearcher.com/jobs/bb6b0a07b80cd737e241cc1e","title":"IT Support Technician","description":"Reports To: Director Infrastructure & End User Technology\nJob Summary\nWe are seeking an experienced IT Support Technician, Level 1–2 to provide hands-on technical support in a fast-paced environment. This role supports day-to-day IT operations by troubleshooting end-user devices, peripherals, applications, and basic network issues while ensuring timely resolution of incidents and service requests.\nThe ideal candidate is customer-focused, technically strong, and comfortable working directly with users in an operational environment where responsiveness, ownership, and clear communication are critical.\nKey Responsibilities (but not limited to)\nProvide on-site Level 1–2 support for end users, workstations, laptops, mobile devices, printers, scanners, and related peripherals.\nTroubleshoot hardware, software, Microsoft 365, operating system, connectivity, and basic network issues.\nSupport warehouse and shop-floor technology, including shared workstations, barcode scanners, label printers, RF devices, tablets, and related equipment.\nInstall, configure, move, ship, receive, replace, image, and decommission IT equipment as required.\nLog, prioritize, update, and resolve tickets in accordance with established SLAs.\nEscalate complex issues as needed while maintaining ownership and user communication through resolution.\nSupport onboarding, offboarding, asset management, documentation, and equipment lifecycle activities.\nFollow IT security policies, operational standards, and data-handling procedures.\nParticipate in site IT projects, equipment refreshes, relocations, and continuous improvement initiatives.\nParticipate in a rotating on-call schedule to support urgent business needs outside regular hours.\nCore Competencies\nCustomer Service Orientation\nTechnical troubleshooting\nOwnership and accountability\nStrong communication skills with both technical and non-technical users.\nPrioritization and time management\nAdaptability in a fast-paced environment\nTeam collaboration\nAttention to detail\nStrong communication skills with technical and non-technical users.\nAbility to work independently, prioritize tasks, and drive issues to resolution.\nRequired Qualifications\n3–5 years of experience in Level 1–2 IT support within a business environment.\nStrong Windows, end-user device, peripheral, and standard application troubleshooting skills.\nExperience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.\nExperience with ticketing systems and SLA-based support processes.\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.\nAbility to work on-site 5 days per week.\nAbility to lift and move IT equipment weighing 50 lbs. or more.\nPreferred Qualifications\nExperience with barcode scanners, RF devices, label printers, rugged tablets, time clocks, or production-floor systems.\nBasic knowledge of Active Directory, Microsoft Entra ID, Intune, or endpoint management tools.\nExperience with PC imaging, hardware refreshes, asset tracking, and equipment lifecycle processes.\nJob Type: Full-time\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Walter Surface Technologies","rawCompany":"walter surface technologies","city":"Seneca","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-07-30T11:32:59.839Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Reports To: Director Infrastructure & End User Technology\nJob Summary\nWe are seeking an experienced IT Support Technician, Level 1–2 to provide hands-on technical support in a fast-paced environment. This role supports day-to-day IT operations by troubleshooting end-user devices, peripherals, applications, and basic network issues while ensuring timely resolution of incidents and service requests.\nThe ideal candidate is customer-focused, technically strong, and comfortable working directly with users in an operational environment where responsiveness, ownership, and clear communication are critical.\nKey Responsibilities (but not limited to)\nProvide on-site Level 1–2 support for end users, workstations, laptops, mobile devices, printers, scanners, and related peripherals.\nTroubleshoot hardware, software, Microsoft 365, operating system, connectivity, and basic network issues.\nSupport warehouse and shop-floor technology, including shared workstations, barcode scanners, label printers, RF devices, tablets, and related equipment.\nInstall, configure, move, ship, receive, replace, image, and decommission IT equipment as required.\nLog, prioritize, update, and resolve tickets in accordance with established SLAs.\nEscalate complex issues as needed while maintaining ownership and user communication through resolution.\nSupport onboarding, offboarding, asset management, documentation, and equipment lifecycle activities.\nFollow IT security policies, operational standards, and data-handling procedures.\nParticipate in site IT projects, equipment refreshes, relocations, and continuous improvement initiatives.\nParticipate in a rotating on-call schedule to support urgent business needs outside regular hours.\nCore Competencies\nCustomer Service Orientation\nTechnical troubleshooting\nOwnership and accountability\nStrong communication skills with both technical and non-technical users.\nPrioritization and time management\nAdaptability in a fast-paced environment\nTeam collaboration\nAttention to detail\nStrong communication skills with technical and non-technical users.\nAbility to work independently, prioritize tasks, and drive issues to resolution.\nRequired Qualifications\n3–5 years of experience in Level 1–2 IT support within a business environment.\nStrong Windows, end-user device, peripheral, and standard application troubleshooting skills.\nExperience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office.\nExperience with ticketing systems and SLA-based support processes.\nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and connectivity troubleshooting.\nAbility to work on-site 5 days per week.\nAbility to lift and move IT equipment weighing 50 lbs. or more.\nPreferred Qualifications\nExperience with barcode scanners, RF devices, label printers, rugged tablets, time clocks, or production-floor systems.\nBasic knowledge of Active Directory, Microsoft Entra ID, Intune, or endpoint management tools.\nExperience with PC imaging, hardware refreshes, asset tracking, and equipment lifecycle processes.\nJob Type: Full-time\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-07-30T11:32:59.839Z","dateModified":"2026-07-30T11:32:59.839Z","hiringOrganization":{"@type":"Organization","name":"Walter Surface Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seneca","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bb6b0a07b80cd737e241cc1e"},"url":"https://jobsearcher.com/jobs/bb6b0a07b80cd737e241cc1e"}}