People Business Partner (HRBP)

Title: People Business Partner (HRBP)Location: Austin, TX / Dallas, TX (hybrid)Reports To: Principal, Sr. People Strategy PartnerAbout Hippo:Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement.If you're energized by building what's next, we'd love to meet you.About You:You are a credible, independent People Business Partner who thrives in complex, customer-facing environments. You bring hands-on experience supporting Sales, Service, or Claims organizations — and you understand the pace, accountability culture, and people dynamics that come with them. You manage the full HRBP cycle without day-to-day oversight: diagnosing org health issues, navigating employee relations (ER) with sound judgment, and translating business problems into people solutions that land.You're as comfortable coaching a frontline manager through a difficult performance conversation as you are synthesizing engagement data to brief a senior leader. You hold a high bar for consistency and confidentiality, and you build trust quickly — with the people in the room and the ones who aren't. You bring a working knowledge of insurance, financial services, or a similarly regulated industry, and you're not looking to be handed a playbook.What You’ll Do:Serve primarily as the People Business Partner for customer-facing functions including Sales, Service, and/or Claims — advising leaders on org health, talent, performance, and workforce planningTranslate business challenges into people recommendations; anticipate people risks before they become operational problems and bring a clear point of view to leadershipCoach frontline and mid-level managers on performance management, difficult conversations, and team development with consistency and practical guidancePartner with L&D to strengthen manager and leadership effectiveness; connect managers to the right resources and close capability gaps within your client groupsDrive culture and engagement within your client groups by identifying issues early, facilitating solutions, and tracking measurable progressExecute ER case management across Hippo from intake through resolution, with disciplined documentation and risk-aware judgmentAdvise managers on policy interpretation, conduct matters, and performance actions; ensure consistent and legally compliant application across client groupsPartner with People Operations, Talent Acquisition, People Programs, and Total Rewards (compensation & benefits) to deliver integrated people programs; interpret workforce data to surface trends and actionable recommendationsContribute to cross-functional People initiatives and support the Director, People Business Partnerships on enterprise priorities as neededMust Haves:Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree a plus5+ years of progressive HR Business Partner experience with demonstrated depth in employee relations and performance managementExperience supporting Sales, Service, or Claims organizations — you understand the pace and accountability culture of customer-facing, operationally intensive functionsStrong analytical capability; able to interpret workforce data, identify trends, and translate findings into clear recommendationsDemonstrated ability to manage ER matters independently and in a consistent, risk-aware, and legally sound manner from intake through resolutionExceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levelsExcellent written and verbal communication skills; able to advise with clarity and hold a position under pressureExperience in insurance, financial services, banking, or a similarly regulated industry strongly preferred; familiarity with technology-enabled or operationally complex environments a plusNice to Haves:Property & Casualty insurance experienceHR certifications a plus: SHRM-CP, SHRM-SCP, PHR, SPHR, or GPHRBenefits And PerksHippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)Equity - This position is eligible for equity compensation Training and Career Growth - Training and internal career growth opportunitiesFlexible Time Off - You know when and how you should rechargeLittle Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregiversHippo Habitat - Snacks and drinks available and catered lunches for onsite employeesHippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.Hippo CCPA