{"schemaVersion":"jobsearcher.job.v1","id":"bb24f01132683a1b97611709","url":"https://jobsearcher.com/jobs/bb24f01132683a1b97611709","canonicalUrl":"https://jobsearcher.com/jobs/bb24f01132683a1b97611709","title":"Implementation Analyst","description":"Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.How You Will Impact The Organization…The Client Services Onboarding and Implementation Specialist role encompasses components of eFax project implementation, solutions consulting, customer support, training, and product feedback. This role is responsible for the entire customerexperience acting as a partner during their solution implementation.The value you will deliver…Client Services & CollaborationOnboard eFax Corporate clientsOnboard jSign Enterprise clientsOnboard Athena Fax2Direct clientsInstall, setup and create automation workflows using the SST applicationInstall, setup, and build out All Access solutions on customer serversClarity CD implementation driverMeeting CCSI Project Implementation standards for deliveryStatus reporting; project summarization via weekly calls/emails/meetings (internal and external)Knowledge Transfer engagementsDocumenting progress in provided tracking systemsCoordinating, scheduling & execution of customer project training sessionsActive participation in team scrumsTraining on Consensus eFax product suiteTraining on Consensus Summit Automation tools (including All Access)Internal Team CooperationCollaboration with other team members and cross functional teamsAssist product team with Clarity AI prompting, teaching AI to find needed dataProvide internal feedback on products and solutionsContinued growth in product knowledge across the entire product and solution base of the teamAdvocate for customer needs based on current marketOptional opportunity for On Call duties for CS Support teamPerform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.What You Will Bring To The Table…2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities2+ years practical experience with troubleshooting technical issuesVery strong organizational, presentation, and communication skills both verbal and writtenAbility to collaborate with clients to analyze, design, recommend and document workflowsAptitude to classify problems as system, training, or process and recommend appropriate correctionsAutomation tool experience (scripting) desiredCritical thinking in all aspects of the roleCreate and nurture working relationships with hiring teams and other internal stakeholdersAccuracy in communications with internal and external stakeholdersResourcefulness to implement creative solutionsInitiative to expand role related knowledgeExceptional time managementStrong and effective organizational skillsHigh attention to detailAbility to work independentlyAbility to multi-taskAbility to determine prioritization of responsibilitiesAbility to effectively adapt to changing prioritiesBachelors degree or equivalent job experience You will stand out if you also have…2+ years electronic fax usage2+ years automation tool (scripting) experience2+ years training (in person or remote) experienceAdditional Details…Location requirements: Fully remote within the U.S.Travel requirements: Up to 10% travelPhysical requirements: Must be able to sit for long periods, as well as, handle long periods of screen timeTechnology requirements: Reliable, high speed internetEligible for sponsorship: NoWork hours; We're looking for someone to support our East Coast operations. This is a fully remote role open to candidates based in Eastern Time or Pacific Time (starting at 6:00 AM PT).This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 consecutive years and working location is in the U.S.Salaried RolesThe salary range for this role is $60,000.00 - $67,500.00 annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.We are not accepting agency submissions for this role.","company":"Consensus Cloud Solutions","rawCompany":"consensus cloud solutions","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-11-04T09:35:44.868Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Analyst","description":"Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.How You Will Impact The Organization…The Client Services Onboarding and Implementation Specialist role encompasses components of eFax project implementation, solutions consulting, customer support, training, and product feedback. This role is responsible for the entire customerexperience acting as a partner during their solution implementation.The value you will deliver…Client Services & CollaborationOnboard eFax Corporate clientsOnboard jSign Enterprise clientsOnboard Athena Fax2Direct clientsInstall, setup and create automation workflows using the SST applicationInstall, setup, and build out All Access solutions on customer serversClarity CD implementation driverMeeting CCSI Project Implementation standards for deliveryStatus reporting; project summarization via weekly calls/emails/meetings (internal and external)Knowledge Transfer engagementsDocumenting progress in provided tracking systemsCoordinating, scheduling & execution of customer project training sessionsActive participation in team scrumsTraining on Consensus eFax product suiteTraining on Consensus Summit Automation tools (including All Access)Internal Team CooperationCollaboration with other team members and cross functional teamsAssist product team with Clarity AI prompting, teaching AI to find needed dataProvide internal feedback on products and solutionsContinued growth in product knowledge across the entire product and solution base of the teamAdvocate for customer needs based on current marketOptional opportunity for On Call duties for CS Support teamPerform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.What You Will Bring To The Table…2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities2+ years practical experience with troubleshooting technical issuesVery strong organizational, presentation, and communication skills both verbal and writtenAbility to collaborate with clients to analyze, design, recommend and document workflowsAptitude to classify problems as system, training, or process and recommend appropriate correctionsAutomation tool experience (scripting) desiredCritical thinking in all aspects of the roleCreate and nurture working relationships with hiring teams and other internal stakeholdersAccuracy in communications with internal and external stakeholdersResourcefulness to implement creative solutionsInitiative to expand role related knowledgeExceptional time managementStrong and effective organizational skillsHigh attention to detailAbility to work independentlyAbility to multi-taskAbility to determine prioritization of responsibilitiesAbility to effectively adapt to changing prioritiesBachelors degree or equivalent job experience You will stand out if you also have…2+ years electronic fax usage2+ years automation tool (scripting) experience2+ years training (in person or remote) experienceAdditional Details…Location requirements: Fully remote within the U.S.Travel requirements: Up to 10% travelPhysical requirements: Must be able to sit for long periods, as well as, handle long periods of screen timeTechnology requirements: Reliable, high speed internetEligible for sponsorship: NoWork hours; We're looking for someone to support our East Coast operations. This is a fully remote role open to candidates based in Eastern Time or Pacific Time (starting at 6:00 AM PT).This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 consecutive years and working location is in the U.S.Salaried RolesThe salary range for this role is $60,000.00 - $67,500.00 annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.We are not accepting agency submissions for this role.","datePosted":"2026-11-04T09:35:44.868Z","dateModified":"2026-11-04T09:35:44.868Z","hiringOrganization":{"@type":"Organization","name":"Consensus Cloud Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bb24f01132683a1b97611709"},"url":"https://jobsearcher.com/jobs/bb24f01132683a1b97611709"}}