{"schemaVersion":"jobsearcher.job.v1","id":"bb0bbb0fd2f2a5543cd349ff","url":"https://jobsearcher.com/jobs/bb0bbb0fd2f2a5543cd349ff","canonicalUrl":"https://jobsearcher.com/jobs/bb0bbb0fd2f2a5543cd349ff","title":"IMPLEMENTATION ENGINEER","description":"Description:\nJob Title: Implementation Engineer\nDepartment: Managed IT Services\nReports to: Helpdesk Manager or Director of IT Operations\nLocation: TAMPA, FL\nDate:09/02/2025\n\nPosition Overview The Senior IT Support Technician (Level 4) serves as a top-tier technical expert within the IT support team. This role is responsible for resolving complex technical issues, providing guidance to junior technicians, and serving as an escalation point for critical incidents. The Senior Technician is instrumental in delivering high-quality support to clients while ensuring systems are optimized, secure, and performing efficiently. This position requires deep technical expertise, advanced troubleshooting skills, and the ability to work on projects and critical issues with minimal supervision.\nKey Responsibilities\nTechnical Support and Troubleshooting\nProvide expert-level technical support for escalated issues, ensuring timely resolution and minimal downtime for clients.\nDiagnose and resolve advanced hardware, software, and networking issues in on-premises, hybrid, and cloud environments.\nConduct root cause analyses for recurring issues and implement long-term solutions.\nSystems Maintenance and Optimization\nPerform advanced system installations, configurations, and upgrades across servers, networks, and workstations.\nMonitor and optimize system performance, ensuring compliance with client SLAs and security standards.\nCollaborate with other teams to maintain and improve IT infrastructure.\nProject Support\nParticipate in the planning and execution of IT projects, including system migrations, new implementations, and infrastructure upgrades.\nProvide technical leadership during project execution, ensuring best practices are followed.\nMentorship and Training\nAct as a mentor to junior technicians, providing training and guidance on technical issues and best practices.\nLead knowledge-sharing sessions to enhance the team’s technical expertise.\nDocumentation and Reporting\nCreate and maintain detailed documentation of systems, processes, and issue resolutions for internal use.\nGenerate reports on system performance, incidents, and resolutions for internal and client review.\nClient Interaction\nCommunicate effectively with clients to understand their needs, provide updates, and ensure satisfaction with IT services.\nAssist in technical discussions during client meetings or reviews as needed.\nEducation & Certification Requirements\nAssociate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.\nIndustry certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, Security+, or VMware certifications required.\nAdvanced certifications (e.g., CCNP, MCSE, or CISSP) are a strong plus.\nExperience Requirements\n7+ years of IT support experience in an MSP or enterprise IT environment.\nDemonstrated expertise in managing complex technical environments, including hybrid or cloud-based systems.\nProficient in troubleshooting advanced networking, server, and virtualization technologies.\nExperience with ITSM tools and remote monitoring/management (RMM) platforms.\nSkills and Competencies\nAdvanced technical troubleshooting and problem-solving abilities.\nExpertise in Windows Server, Active Directory, Azure, and Office 365 environments.\nStrong knowledge of networking protocols, firewalls, VPNs, and routing/switching.\nExcellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.\nStrong organizational and time management skills, capable of prioritizing multiple tasks and projects effectively.\nWork Environment\nPrimarily office-based with occasional travel to client sites as needed.\nMay require extended hours or on-call availability to address critical client issues or emergencies.\nSpecial Requirements\nAvailability for after-hours support and on-call rotations as needed.\nCommitment to maintaining certifications and staying current with evolving technologies.\nRequirements:\nPreferred To Have:\nMCSE\nMCSA\nCCNA\nAzure Administrator\nVMware","company":"Milner Technologies","rawCompany":"milner technologies","city":"Tampa","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:28:53.102Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IMPLEMENTATION ENGINEER","description":"Description:\nJob Title: Implementation Engineer\nDepartment: Managed IT Services\nReports to: Helpdesk Manager or Director of IT Operations\nLocation: TAMPA, FL\nDate:09/02/2025\n\nPosition Overview The Senior IT Support Technician (Level 4) serves as a top-tier technical expert within the IT support team. This role is responsible for resolving complex technical issues, providing guidance to junior technicians, and serving as an escalation point for critical incidents. The Senior Technician is instrumental in delivering high-quality support to clients while ensuring systems are optimized, secure, and performing efficiently. This position requires deep technical expertise, advanced troubleshooting skills, and the ability to work on projects and critical issues with minimal supervision.\nKey Responsibilities\nTechnical Support and Troubleshooting\nProvide expert-level technical support for escalated issues, ensuring timely resolution and minimal downtime for clients.\nDiagnose and resolve advanced hardware, software, and networking issues in on-premises, hybrid, and cloud environments.\nConduct root cause analyses for recurring issues and implement long-term solutions.\nSystems Maintenance and Optimization\nPerform advanced system installations, configurations, and upgrades across servers, networks, and workstations.\nMonitor and optimize system performance, ensuring compliance with client SLAs and security standards.\nCollaborate with other teams to maintain and improve IT infrastructure.\nProject Support\nParticipate in the planning and execution of IT projects, including system migrations, new implementations, and infrastructure upgrades.\nProvide technical leadership during project execution, ensuring best practices are followed.\nMentorship and Training\nAct as a mentor to junior technicians, providing training and guidance on technical issues and best practices.\nLead knowledge-sharing sessions to enhance the team’s technical expertise.\nDocumentation and Reporting\nCreate and maintain detailed documentation of systems, processes, and issue resolutions for internal use.\nGenerate reports on system performance, incidents, and resolutions for internal and client review.\nClient Interaction\nCommunicate effectively with clients to understand their needs, provide updates, and ensure satisfaction with IT services.\nAssist in technical discussions during client meetings or reviews as needed.\nEducation & Certification Requirements\nAssociate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.\nIndustry certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, Security+, or VMware certifications required.\nAdvanced certifications (e.g., CCNP, MCSE, or CISSP) are a strong plus.\nExperience Requirements\n7+ years of IT support experience in an MSP or enterprise IT environment.\nDemonstrated expertise in managing complex technical environments, including hybrid or cloud-based systems.\nProficient in troubleshooting advanced networking, server, and virtualization technologies.\nExperience with ITSM tools and remote monitoring/management (RMM) platforms.\nSkills and Competencies\nAdvanced technical troubleshooting and problem-solving abilities.\nExpertise in Windows Server, Active Directory, Azure, and Office 365 environments.\nStrong knowledge of networking protocols, firewalls, VPNs, and routing/switching.\nExcellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.\nStrong organizational and time management skills, capable of prioritizing multiple tasks and projects effectively.\nWork Environment\nPrimarily office-based with occasional travel to client sites as needed.\nMay require extended hours or on-call availability to address critical client issues or emergencies.\nSpecial Requirements\nAvailability for after-hours support and on-call rotations as needed.\nCommitment to maintaining certifications and staying current with evolving technologies.\nRequirements:\nPreferred To Have:\nMCSE\nMCSA\nCCNA\nAzure Administrator\nVMware","datePosted":"2026-04-12T21:28:53.102Z","dateModified":"2026-04-12T21:28:53.102Z","hiringOrganization":{"@type":"Organization","name":"Milner Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tampa","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bb0bbb0fd2f2a5543cd349ff"},"url":"https://jobsearcher.com/jobs/bb0bbb0fd2f2a5543cd349ff"}}