Information Technology Operations Manager

LocationWashington, DC (Hybrid – initially onsite daily, then 3 days/week)Salary / Compensation$165,000 – $200,000 Per YearJob TypeDirect Hire | HybridTotal Openings1Experience Required7+ YearsIndustryProfessional, Scientific, and Technical Services (Law Firm)Recruiter ContactProfact– Business@profact360.comThornton & Associates2017 Tilly DriveValencia, PA 16059Phone: 724-355-1686Email: jack@thorntonassoc.comPosition SummaryResponsible for overseeing the day-to-day technology operations of a law firm, ensuring reliability, security, and efficiency of all IT systems supporting attorneys and staff. US Citizens or GC Holders only.Key Duties & ResponsibilitiesManage the firm's IT infrastructure including servers, networks, cloud platforms, storage, and endpointsLead the IT support/helpdesk team and ensure timely resolution of technical issuesImplement and maintain cybersecurity best practices to protect confidential client dataManage relationships with IT vendors, managed service providers, and technology partnersLead IT infrastructure and operations projects including system upgrades, migrations, and implementationsAdvise and mentor IT staff including system administrators, network engineers, and helpdesk personnelEducation & Experience RequirementsBachelor's degree in Information Technology, Computer Science, or related field7+ years of IT experience with at least 3 years in IT operations or infrastructure leadershipExperience in a law firm or professional services environment preferredStrong experience managing enterprise systems, networks, and cloud platformsPreferred Certifications: ITIL, CISSP, CISM, Security+, Microsoft or cloud certificationsStrong understanding of confidentiality and legal data protection