{"schemaVersion":"jobsearcher.job.v1","id":"bb032e651da5f8cb8e931e8a","url":"https://jobsearcher.com/jobs/bb032e651da5f8cb8e931e8a","canonicalUrl":"https://jobsearcher.com/jobs/bb032e651da5f8cb8e931e8a","title":"Customer Solutions & Export Manager","description":"If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.\nWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.\nTHE COMPANY\nFluid Management, Inc., a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint industry. From initial design to equipment selection, delivery and after-sales service, Fluid Management strives for close teamwork with its customers, delivering high-quality, easy-to-operate products for every size and type of operation.\nSUMMARY OF PRIMARY FUNCTION\nThe Customer Solutions & Export Manager will lead the customer solutions team, ensuring efficient and accurate transactions across the Order-To-Cash process that result in a positive overall customer experience. Additionally, they will be responsible for the management of the export compliance program including process ownership, licensing, documentation, and risk mitigation. They will create direct relationships with key national accounts, lead and collaborate cross-functionally to deliver business commitments and customer expectations. They will demonstrate customer obsession by driving results and resolving customer issues with a sense of urgency, providing clear direction and ownership thru to completion; enhancing the overall customer experience.\nSPECIFIC RESPONSIBILITIES\nLead theCustomerSolution Specialistteam to ensure efficient andaccuratetransactions across the Order-To-Cash process\nEnsuretimelyandaccuratetransaction including but not limited to order entry activities for spare / repair parts, equipment, credits, rebills, RMA’s\nIdentifytransactional improvement opportunities, planningand execution ofprocess improvement projects that reduce friction across the Order-To-Cashprocess and improve overall efficiency and customersatisfaction\nPositive and proactive cross-functional collaboration across functional areas as part of core business activities, customerescalations,and special projects.\nSupervise and manage the performance of team members including recruitment,trainingandtalentdevelopment\nFoster teamwork within the department to support the overall success of Fluid Management and customer satisfaction; communication and cross training\nManage compliance and ensure adherence to corporate policies,procedures,and regulatory requirements.\nManagement of Fluid Management’sexport compliance program including process ownership, licensing,documentationand risk mitigation.\nTimely andaccuratecreation of commercial invoices, packing list,Shippers Letter of Instruction,maintainingand storage of documentation\nResponsible for ensuring thatrequireddiversion statements are included on export documentation and that all documents follow U.S. regulations and meet the end destination country’s requirements\nCorrespond with domestic and foreign subsidiaries to ensure they understand U.S. laws\nWork withsupplychain tomaintainCertificate ofOriginand Free Trade Agreement documentation from suppliers.\nCorporate main point of contact for Trade ComplianceregardingImports and Exports\nOversee activities with U.S. Brokers and freight forwarders including auditing and verification of commercial invoices andexpediteclearance of shipments that have been delayed by U.S. Customs\nResponsible forassistingCorporate Trade Compliance mangers with internal audits and wellness checks of all international trade compliance procedures and documentation\nOwn thereporting andimpact ofservice quality metrics (escalations, customer satisfaction, and departmentKey Performance Indicators)astheyrelatetocompany-wide goals\nResponsible for the freight quoting process for both domestic and international shipments\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION / EXPERIENCE / KNOWLEDGE\nBachelor degree in businessor related field\n5+ years of progressive experience incustomer serviceincluding people management\n2+years experience withExport-ImportControl,Customsand/or regulatory compliance.\nProvenexperience managing and developing non-exempt employees, including scheduling, performance management, and compliance with labor regulations.\nExhibit Leadership traits including Accountability, Adaptability, Confidence, Creativity, Empathy, Positivity, Team-building skills, Integrity.\nStrong problem-solving and analytical skills\nExcellent communication and interpersonal skills\nAbility to work collaboratively withcross functional teams\nContinuous improvement and process driven mindset\nMustpossessexcellent communication, planning, negotiating,troubleshooting,organizational, and interpersonal skills\nProficient computer skills with the ability to learn new software\nMicrosoft Office Applications (Word & Excel)\nStrong knowledge of Oracle / JD Edwards or comparable ordering system\nPrecision or comparable compliance system\nBilingual in English and Spanish (Preferred)\nTravel","company":"Fluid Management","rawCompany":"fluid management","city":"Wheeling","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:43:59.709Z","occupations":[{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"333914","title":"Measuring, Dispensing, and Other Pumping Equipment Manufacturing","slug":"measuring-dispensing-and-other-pumping-equipment-manufacturing"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Solutions & Export Manager","description":"If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.\nWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.\nTHE COMPANY\nFluid Management, Inc., a Unit of IDEX Corporation, is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint industry. From initial design to equipment selection, delivery and after-sales service, Fluid Management strives for close teamwork with its customers, delivering high-quality, easy-to-operate products for every size and type of operation.\nSUMMARY OF PRIMARY FUNCTION\nThe Customer Solutions & Export Manager will lead the customer solutions team, ensuring efficient and accurate transactions across the Order-To-Cash process that result in a positive overall customer experience. Additionally, they will be responsible for the management of the export compliance program including process ownership, licensing, documentation, and risk mitigation. They will create direct relationships with key national accounts, lead and collaborate cross-functionally to deliver business commitments and customer expectations. They will demonstrate customer obsession by driving results and resolving customer issues with a sense of urgency, providing clear direction and ownership thru to completion; enhancing the overall customer experience.\nSPECIFIC RESPONSIBILITIES\nLead theCustomerSolution Specialistteam to ensure efficient andaccuratetransactions across the Order-To-Cash process\nEnsuretimelyandaccuratetransaction including but not limited to order entry activities for spare / repair parts, equipment, credits, rebills, RMA’s\nIdentifytransactional improvement opportunities, planningand execution ofprocess improvement projects that reduce friction across the Order-To-Cashprocess and improve overall efficiency and customersatisfaction\nPositive and proactive cross-functional collaboration across functional areas as part of core business activities, customerescalations,and special projects.\nSupervise and manage the performance of team members including recruitment,trainingandtalentdevelopment\nFoster teamwork within the department to support the overall success of Fluid Management and customer satisfaction; communication and cross training\nManage compliance and ensure adherence to corporate policies,procedures,and regulatory requirements.\nManagement of Fluid Management’sexport compliance program including process ownership, licensing,documentationand risk mitigation.\nTimely andaccuratecreation of commercial invoices, packing list,Shippers Letter of Instruction,maintainingand storage of documentation\nResponsible for ensuring thatrequireddiversion statements are included on export documentation and that all documents follow U.S. regulations and meet the end destination country’s requirements\nCorrespond with domestic and foreign subsidiaries to ensure they understand U.S. laws\nWork withsupplychain tomaintainCertificate ofOriginand Free Trade Agreement documentation from suppliers.\nCorporate main point of contact for Trade ComplianceregardingImports and Exports\nOversee activities with U.S. Brokers and freight forwarders including auditing and verification of commercial invoices andexpediteclearance of shipments that have been delayed by U.S. Customs\nResponsible forassistingCorporate Trade Compliance mangers with internal audits and wellness checks of all international trade compliance procedures and documentation\nOwn thereporting andimpact ofservice quality metrics (escalations, customer satisfaction, and departmentKey Performance Indicators)astheyrelatetocompany-wide goals\nResponsible for the freight quoting process for both domestic and international shipments\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION / EXPERIENCE / KNOWLEDGE\nBachelor degree in businessor related field\n5+ years of progressive experience incustomer serviceincluding people management\n2+years experience withExport-ImportControl,Customsand/or regulatory compliance.\nProvenexperience managing and developing non-exempt employees, including scheduling, performance management, and compliance with labor regulations.\nExhibit Leadership traits including Accountability, Adaptability, Confidence, Creativity, Empathy, Positivity, Team-building skills, Integrity.\nStrong problem-solving and analytical skills\nExcellent communication and interpersonal skills\nAbility to work collaboratively withcross functional teams\nContinuous improvement and process driven mindset\nMustpossessexcellent communication, planning, negotiating,troubleshooting,organizational, and interpersonal skills\nProficient computer skills with the ability to learn new software\nMicrosoft Office Applications (Word & Excel)\nStrong knowledge of Oracle / JD Edwards or comparable ordering system\nPrecision or comparable compliance system\nBilingual in English and Spanish (Preferred)\nTravel","datePosted":"2026-04-14T10:43:59.709Z","dateModified":"2026-04-14T10:43:59.709Z","hiringOrganization":{"@type":"Organization","name":"Fluid Management","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wheeling","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bb032e651da5f8cb8e931e8a"},"url":"https://jobsearcher.com/jobs/bb032e651da5f8cb8e931e8a"}}