Remote Call Center Program Manager

Remote Program Manager ITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success. We pride ourselves on fostering a collaborative, high-performance environment where experienced professionals can make a meaningful impact.We are currently seeking a Call Center Program Manager to lead and oversee a federal contract, serving as the primary point of contact for all contract-related matters. This is a high-visibility leadership role responsible for ensuring successful execution, delivery, and performance across all aspects of the program.What You'll DoServe as the overall manager of the contract and primary point of contact for the clientLead the planning, execution, and delivery of all contract requirementsOversee financial management, including budgeting, forecasting, and cost controlManage and allocate staffing resources to ensure optimal team performanceProvide leadership and direction to cross-functional teams and subcontractorsEnsure compliance with contract requirements, federal regulations, and company standardsFacilitate communication between stakeholders, leadership, and client representativesResolve contract-related issues efficiently and professionallyWhat You BringProven experience managing large, complex federal contracts or programsStrong leadership skills with the ability to manage large, distributed teamsExcellent oral and written communication skillsDemonstrated ability to prioritize workloads and manage competing demandsStrong organizational and problem-solving skillsAdvanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)Requirements15+ years of experience in a senior management or program management roleMust have experience working in a contact and/or call center environmentHigh School Diploma or equivalent requiredU.S. Citizenship requiredMust be eligible to obtain a DHS Public Trust clearance and PIV cardMust reside within the continental U.S., Alaska, Hawaii, or Puerto RicoAbility to work remotelyWhy Join ITCON?Opportunity to lead mission-critical federal programsCollaborative and supportive team environmentCompetitive compensation and benefits100% remote flexibility#J-18808-Ljbffr