{"schemaVersion":"jobsearcher.job.v1","id":"bad43daca01b56bad7130ee0","url":"https://jobsearcher.com/jobs/bad43daca01b56bad7130ee0","canonicalUrl":"https://jobsearcher.com/jobs/bad43daca01b56bad7130ee0","title":"Remote CDP Flex Customer Service Representative","description":"Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.Primary Responsibilities: Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiriesRespond to inbound calls and emails with professionalism, empathy, and clarityDocument all customer interactions accurately in the call tracking systemNavigate and utilize multiple systems and tools to assist customersTranslate internal processes into clear, understandable informationMaintain confidentiality in accordance with HIPAA standardsContribute to a positive, team-oriented environmentQualifications: High school diploma or equivalent required1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related fieldExperience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferredStrong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectivelyExperience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferredFamiliarity with CSIpack preferred (training provided)Experience working in a CRM or Ticketing platform such as ZendeskProficient in Microsoft Office (Outlook, Excel) and Adobe ReaderDemonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkersAbility to educate members on available self-service options, including the member portal, when applicableAbility to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectationsStrong attention to detail and organizational skillsAbility to multitask in a fast-paced, remote environmentIndividual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.Pay Transparency$35,000 - $40,000 USDBenefits:Comprehensive medical, dental, vision, and life insurance coverage401(k) retirement plan with employer matchHealth Savings Account (HSA) & Flexible Spending Accounts (FSAs)Paid time off (PTO) and disability leaveEmployee Assistance Program (EAP) Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.","company":"Point C","rawCompany":"point c","city":"Clovis","state":"CA","isRemote":true,"isActive":false,"createdAt":"2026-09-13T05:39:06.493Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote CDP Flex Customer Service Representative","description":"Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.Primary Responsibilities: Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiriesRespond to inbound calls and emails with professionalism, empathy, and clarityDocument all customer interactions accurately in the call tracking systemNavigate and utilize multiple systems and tools to assist customersTranslate internal processes into clear, understandable informationMaintain confidentiality in accordance with HIPAA standardsContribute to a positive, team-oriented environmentQualifications: High school diploma or equivalent required1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related fieldExperience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferredStrong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectivelyExperience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferredFamiliarity with CSIpack preferred (training provided)Experience working in a CRM or Ticketing platform such as ZendeskProficient in Microsoft Office (Outlook, Excel) and Adobe ReaderDemonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkersAbility to educate members on available self-service options, including the member portal, when applicableAbility to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectationsStrong attention to detail and organizational skillsAbility to multitask in a fast-paced, remote environmentIndividual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.Pay Transparency$35,000 - $40,000 USDBenefits:Comprehensive medical, dental, vision, and life insurance coverage401(k) retirement plan with employer matchHealth Savings Account (HSA) & Flexible Spending Accounts (FSAs)Paid time off (PTO) and disability leaveEmployee Assistance Program (EAP) Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.","datePosted":"2026-09-13T05:39:06.493Z","dateModified":"2026-09-13T05:39:06.493Z","hiringOrganization":{"@type":"Organization","name":"Point C","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clovis","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bad43daca01b56bad7130ee0"},"url":"https://jobsearcher.com/jobs/bad43daca01b56bad7130ee0"}}