{"schemaVersion":"jobsearcher.job.v1","id":"baaaa10148e971e7657b398a","url":"https://jobsearcher.com/jobs/baaaa10148e971e7657b398a","canonicalUrl":"https://jobsearcher.com/jobs/baaaa10148e971e7657b398a","title":"Credentialing Supervisor","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nIt's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\n\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\nStay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.\nJob Summary\nThis role is a first-line leader responsible for coordinating frontline team activities, coaching staff, managing schedules, and ensuring policy adherence. This role directly supports employee development, monitors individual and team performance, and provides escalation management for entry-level issues. The Supervisor plays a key role in reinforcing standards of productivity, quality, and compliance across daily operations.\nFor leaders hired into Global Shared Services Philippines, onsite work in Quezon City with a shifting schedule is required.\nDuties and Responsibilities\nSupport the team by demonstrating proficiency in leadership and assisting with foundational knowledge and skills across processes that connect to related departments.\nContribute to the evolving needs of the business by exhibiting flexibility and adaptability in performing a variety of tasks across multiple workflows.\nCoordinate frontline team activities and workflow distribution to ensure coverage and timely completion of tasks.\nProvide consistent coaching and development to staff through regular 1:1s, feedback sessions, and performance documentation.\nManage team schedules, attendance, and compliance with company policies.\nSupport performance reviews by gathering and presenting data on staff progress and outcomes.\nMonitor and track individual performance, identify trends, and escalate issues to senior leadership when appropriate.\nMaintain documentation of coaching conversations, corrective actions, and performance improvements.\nPromote a culture of accountability, engagement, and continuous improvement within the team.\nCollaborate with peers and leadership to address operational gaps and support business goals.\nMinimum Qualifications\nHigh school diploma or equivalent required.\nAssociate or bachelor’s degree preferred, or equivalent leadership experience in operations, compliance, or a related field.\nDemonstrated success in coaching, mentoring, or leading teams.\nStrong organizational skills with the ability to manage multiple priorities.\nExcellent communication and conflict-resolution skills.\nProven ability to monitor and interpret performance data.\nAbility to foster accountability while maintaining an empathetic, team-oriented approach.\nWorking conditions\nThis job operates in a professional office environment or remotely. This role routinely uses general office equipment.\nPhysical requirements\nAbility to communicate clearly and exchange accurate information constantly.\nConstantly operates computer, keyboard, copy machine, phone, and other general office equipment.\nAbility to occasionally move objects up to 10 lbs.\nDirect reports\nCredentialing Specialists I–IV (or equivalent frontline staff).","company":"Cisive","rawCompany":"cisive","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:14:28.244Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Credentialing Supervisor","description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nIt's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\n\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\nStay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.\nJob Summary\nThis role is a first-line leader responsible for coordinating frontline team activities, coaching staff, managing schedules, and ensuring policy adherence. This role directly supports employee development, monitors individual and team performance, and provides escalation management for entry-level issues. The Supervisor plays a key role in reinforcing standards of productivity, quality, and compliance across daily operations.\nFor leaders hired into Global Shared Services Philippines, onsite work in Quezon City with a shifting schedule is required.\nDuties and Responsibilities\nSupport the team by demonstrating proficiency in leadership and assisting with foundational knowledge and skills across processes that connect to related departments.\nContribute to the evolving needs of the business by exhibiting flexibility and adaptability in performing a variety of tasks across multiple workflows.\nCoordinate frontline team activities and workflow distribution to ensure coverage and timely completion of tasks.\nProvide consistent coaching and development to staff through regular 1:1s, feedback sessions, and performance documentation.\nManage team schedules, attendance, and compliance with company policies.\nSupport performance reviews by gathering and presenting data on staff progress and outcomes.\nMonitor and track individual performance, identify trends, and escalate issues to senior leadership when appropriate.\nMaintain documentation of coaching conversations, corrective actions, and performance improvements.\nPromote a culture of accountability, engagement, and continuous improvement within the team.\nCollaborate with peers and leadership to address operational gaps and support business goals.\nMinimum Qualifications\nHigh school diploma or equivalent required.\nAssociate or bachelor’s degree preferred, or equivalent leadership experience in operations, compliance, or a related field.\nDemonstrated success in coaching, mentoring, or leading teams.\nStrong organizational skills with the ability to manage multiple priorities.\nExcellent communication and conflict-resolution skills.\nProven ability to monitor and interpret performance data.\nAbility to foster accountability while maintaining an empathetic, team-oriented approach.\nWorking conditions\nThis job operates in a professional office environment or remotely. This role routinely uses general office equipment.\nPhysical requirements\nAbility to communicate clearly and exchange accurate information constantly.\nConstantly operates computer, keyboard, copy machine, phone, and other general office equipment.\nAbility to occasionally move objects up to 10 lbs.\nDirect reports\nCredentialing Specialists I–IV (or equivalent frontline staff).","datePosted":"2026-04-14T11:14:28.244Z","dateModified":"2026-04-14T11:14:28.244Z","hiringOrganization":{"@type":"Organization","name":"Cisive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"baaaa10148e971e7657b398a"},"url":"https://jobsearcher.com/jobs/baaaa10148e971e7657b398a"}}