{"schemaVersion":"jobsearcher.job.v1","id":"baa3fa490c0af8cf5db3f5d5","url":"https://jobsearcher.com/jobs/baa3fa490c0af8cf5db3f5d5","canonicalUrl":"https://jobsearcher.com/jobs/baa3fa490c0af8cf5db3f5d5","title":"Customer Relationship Coordinator","description":"Location: Clarence, NY\n\nHours: 8:00AM - 4:30PM\n\nRate: $18 - $23 per hour\n\nJob Summary\nResponsible for providing product/services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. Must have the ability to actively listen to customers when they relay issues and then develop an agreeable solution to appease the client. Must have working knowledge and understanding of Company products and their applications, and manufacturing processes.\n\nEssential Duties and Responsibilities\n\nManage day-to-day customer relations, providing proactive support to our customer base and sales team.\n\nAssists with resolution of customer concerns including customer complaints.\n\nResponsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry to shipment.\n\nMaintain an in-depth knowledge of applicable procedures and policies as contained in the procedure manual and the applicable software packages.\n\nTravel as necessary to customer locations, manufacturing plants, out-of-off sales meetings, trainings, or seminars.\n\nEstablishes and nurtures excellent customer and supplier relations.\n\nProvides timely feedback to the company regarding service failures or customer concerns.\n\nPartners with the sales team to meet and exceed customers service expectations.\n\nAnalyze customer data to promote profitability.\n\nBuild and maintain strong, positive relationships.\n\nReceive inbound calls and document information including customer's complaint/request and contact information.\n\nRespond to all emails that come through the general inbox.\n\nFollow up on outstanding/expiring quotes.\n\nAssist sales team with any other duties or special projects as assigned.\n\nRequirements\nKnowledge, Skills, and Abilities\n\nKnowledge of fabricated sheet metal manufacturing.\n\nStrong written and oral communication skills.\n\nStrong initiative and ability to work independently.\n\nProficient in Microsoft Office Suite, specifically Excel.\n\nProven ability to use sound, practical judgement.\n\nAbility to effectively cope with change, shift gears comfortably.\n\nAbility to develop cooperative working relationships cross-organization.\n\nDemonstrates a high level of organizational skills, attention to detail, and self-directed work ethic.\n\nSignificant interaction with customers, vendors, and co-workers.\n\nExperience and Education\n\nGED or equivalent required.\n\nTwo years related experience or knowledge in sheet metal fabrication.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Clarence","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-16T03:48:06.520Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"332313","title":"Plate Work Manufacturing","slug":"plate-work-manufacturing"},{"code":"332312","title":"Fabricated Structural Metal Manufacturing","slug":"fabricated-structural-metal-manufacturing"},{"code":"332999","title":"All Other Miscellaneous Fabricated Metal Product Manufacturing","slug":"all-other-miscellaneous-fabricated-metal-product-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Relationship Coordinator","description":"Location: Clarence, NY\n\nHours: 8:00AM - 4:30PM\n\nRate: $18 - $23 per hour\n\nJob Summary\nResponsible for providing product/services information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. Must have the ability to actively listen to customers when they relay issues and then develop an agreeable solution to appease the client. Must have working knowledge and understanding of Company products and their applications, and manufacturing processes.\n\nEssential Duties and Responsibilities\n\nManage day-to-day customer relations, providing proactive support to our customer base and sales team.\n\nAssists with resolution of customer concerns including customer complaints.\n\nResponsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry to shipment.\n\nMaintain an in-depth knowledge of applicable procedures and policies as contained in the procedure manual and the applicable software packages.\n\nTravel as necessary to customer locations, manufacturing plants, out-of-off sales meetings, trainings, or seminars.\n\nEstablishes and nurtures excellent customer and supplier relations.\n\nProvides timely feedback to the company regarding service failures or customer concerns.\n\nPartners with the sales team to meet and exceed customers service expectations.\n\nAnalyze customer data to promote profitability.\n\nBuild and maintain strong, positive relationships.\n\nReceive inbound calls and document information including customer's complaint/request and contact information.\n\nRespond to all emails that come through the general inbox.\n\nFollow up on outstanding/expiring quotes.\n\nAssist sales team with any other duties or special projects as assigned.\n\nRequirements\nKnowledge, Skills, and Abilities\n\nKnowledge of fabricated sheet metal manufacturing.\n\nStrong written and oral communication skills.\n\nStrong initiative and ability to work independently.\n\nProficient in Microsoft Office Suite, specifically Excel.\n\nProven ability to use sound, practical judgement.\n\nAbility to effectively cope with change, shift gears comfortably.\n\nAbility to develop cooperative working relationships cross-organization.\n\nDemonstrates a high level of organizational skills, attention to detail, and self-directed work ethic.\n\nSignificant interaction with customers, vendors, and co-workers.\n\nExperience and Education\n\nGED or equivalent required.\n\nTwo years related experience or knowledge in sheet metal fabrication.\n\n#J-18808-Ljbffr","datePosted":"2026-09-16T03:48:06.520Z","dateModified":"2026-09-16T03:48:06.520Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Clarence","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"baa3fa490c0af8cf5db3f5d5"},"url":"https://jobsearcher.com/jobs/baa3fa490c0af8cf5db3f5d5"}}