{"schemaVersion":"jobsearcher.job.v1","id":"baa09aa57ea35a99f097a2ee","url":"https://jobsearcher.com/jobs/baa09aa57ea35a99f097a2ee","canonicalUrl":"https://jobsearcher.com/jobs/baa09aa57ea35a99f097a2ee","title":"Customer Experience Specialist","description":"Summary/Purpose of the Position:\nThe Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.\nEssential Duties, Functions and/or Responsibilities:\nHandle incoming phone calls from our 800 numbers\nAssist customers with placing orders and providing quotes over the phone\nAssist in managing our shared customer support inbox by responding to customer inquiries\nPerform general account management to our smaller, unassigned accounts\nProvide order status to customers via phone or email\nProvide assistance to our customers via web chat\nRespond appropriately to customer requests for information\nIndirectly responsible for product quality\nPerform other duties, and tasks as assigned\nEducation and/or Work Experience Requirements:\nHigh School Diploma or GED required\nAA in business is preferred\n3+ years of sales related customer service tasks and responsibilities is required\nExcellent communication both verbally and in writing\nAttention to detail\nMicrosoft Office skills and knowledge (data entry)\nPrior experience utilizing an ERP system\nPhysical Requirements:\nAbility to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards\nAbility to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations\nThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.\nTestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","company":"Testequity","rawCompany":"testequity","city":"Oceanside","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-17T04:29:10.182Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Specialist","description":"Summary/Purpose of the Position:\nThe Customer Experience Specialist is responsible for interacting with the company’s customers by addressing inquiries, requests for information, and reconciling and updating information as required.\nEssential Duties, Functions and/or Responsibilities:\nHandle incoming phone calls from our 800 numbers\nAssist customers with placing orders and providing quotes over the phone\nAssist in managing our shared customer support inbox by responding to customer inquiries\nPerform general account management to our smaller, unassigned accounts\nProvide order status to customers via phone or email\nProvide assistance to our customers via web chat\nRespond appropriately to customer requests for information\nIndirectly responsible for product quality\nPerform other duties, and tasks as assigned\nEducation and/or Work Experience Requirements:\nHigh School Diploma or GED required\nAA in business is preferred\n3+ years of sales related customer service tasks and responsibilities is required\nExcellent communication both verbally and in writing\nAttention to detail\nMicrosoft Office skills and knowledge (data entry)\nPrior experience utilizing an ERP system\nPhysical Requirements:\nAbility to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards\nAbility to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations\nThis position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.\nTestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.","datePosted":"2026-07-17T04:29:10.182Z","dateModified":"2026-07-17T04:29:10.182Z","hiringOrganization":{"@type":"Organization","name":"Testequity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oceanside","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"baa09aa57ea35a99f097a2ee"},"url":"https://jobsearcher.com/jobs/baa09aa57ea35a99f097a2ee"}}