{"schemaVersion":"jobsearcher.job.v1","id":"ba9db4f77d2a5482e63f6caa","url":"https://jobsearcher.com/jobs/ba9db4f77d2a5482e63f6caa","canonicalUrl":"https://jobsearcher.com/jobs/ba9db4f77d2a5482e63f6caa","title":"Systems Engineer","description":"Job Overview:\nWe areseekinga highly skilled and experiencedSystemsEngineer to join our Managed Services team. TheSystemsEngineer plays a critical role in providing advanced technical support, solving complex issues, and delivering strategic IT solutions for our clients. You will act as the highest escalation point for support tickets, mentor junior engineers, and work directly with our clients to ensure seamless IT operations.\n\nThis role requires a deep understanding of infrastructure, networks, security, and systems, combined with excellent communication and problem-solving skills.\n\nKey Responsibilities:\n\nEscalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams are unable to resolve, including servers, networks, and critical infrastructure.\n\nSystem Administration: Manage andmaintainclients’ IT environments, including servers, virtualization platforms (VMware, Hyper-V), cloud infrastructure (Azure, AWS), and network configurations.\n\nNetwork Management: Configure and troubleshoot firewalls, VPNs, switches, routers, and wireless solutions, ensuringoptimalnetwork performance and security.\n\nSecurity Management: Implement and manage security solutions, including firewalls, antivirus, endpoint protection, vulnerability management, and patching protocols.\n\nProject Implementation: Work on large-scale projects such as server migrations, cloud deployments, network overhauls, and security upgrades for our clients.\n\nClient Consultation: Act as a trusted advisor for clients, providing recommendations and strategic solutions to improve their IT infrastructure and ensure business continuity.\n\nDocumentation:Maintaincomprehensive and up-to-date documentation for systems, processes, and client environments.\n\nMentorship & Training: Provide guidance, mentorship, and training to Tier 1 and Tier 2 engineers to improve overall team performance.\n\nAutomation & Optimization: Develop scripts and automation workflows to enhance service efficiency, streamline tasks, and reduce manual intervention.\n\nVendor Management: Collaborate with hardware and software vendors to resolve issues and manage warranties, renewals, and licensing.\n\nRequired Skills & Qualifications:\n\nExperience:Minimum5+ years of experience in an IT support role, preferably within an MSP environment.\n\nExpert-level knowledge of Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy, etc.)\n\nStrong experience with virtualization platforms (VMware, Hyper-V).\n\nProficient with cloud platforms (Microsoft Azure, AWS).\n\nDeep understanding of networking principles and devices (firewalls, switches, VLANs, VPNs, etc.).\n\nExperience with backup and disaster recovery solutions.\n\nAdvanced troubleshooting skills for hardware, software, and network issues.\n\nCertifications: Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), or AWS Certified Solutions Architect.\n\nProblem-Solving: Ability to solve complex technical issues efficiently and independently.\n\nCommunication: Strong verbal and written communication skills to interact with clients, vendors, and colleagues.\n\nTime Management: Ability to manage multiple tasks and projects with varying priorities in a fast-paced environment.\n\nAttention to Detail: Ability to document solutions clearly and ensure no details are overlooked.\n\nPreferred Qualifications:\n\nExperience with Managed Services Tools: Familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.\n\nScripting & Automation: Experience with PowerShell, Bash, or other scripting languages to automate routine tasks.\n\nCloud Experience: Hands-on experience with Microsoft 365, Google Workspace, or other SaaS solutions.\n\n#J-18808-Ljbffr","company":"Agio","rawCompany":"agio","city":"McKinney","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-18T03:37:46.289Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer","description":"Job Overview:\nWe areseekinga highly skilled and experiencedSystemsEngineer to join our Managed Services team. TheSystemsEngineer plays a critical role in providing advanced technical support, solving complex issues, and delivering strategic IT solutions for our clients. You will act as the highest escalation point for support tickets, mentor junior engineers, and work directly with our clients to ensure seamless IT operations.\n\nThis role requires a deep understanding of infrastructure, networks, security, and systems, combined with excellent communication and problem-solving skills.\n\nKey Responsibilities:\n\nEscalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams are unable to resolve, including servers, networks, and critical infrastructure.\n\nSystem Administration: Manage andmaintainclients’ IT environments, including servers, virtualization platforms (VMware, Hyper-V), cloud infrastructure (Azure, AWS), and network configurations.\n\nNetwork Management: Configure and troubleshoot firewalls, VPNs, switches, routers, and wireless solutions, ensuringoptimalnetwork performance and security.\n\nSecurity Management: Implement and manage security solutions, including firewalls, antivirus, endpoint protection, vulnerability management, and patching protocols.\n\nProject Implementation: Work on large-scale projects such as server migrations, cloud deployments, network overhauls, and security upgrades for our clients.\n\nClient Consultation: Act as a trusted advisor for clients, providing recommendations and strategic solutions to improve their IT infrastructure and ensure business continuity.\n\nDocumentation:Maintaincomprehensive and up-to-date documentation for systems, processes, and client environments.\n\nMentorship & Training: Provide guidance, mentorship, and training to Tier 1 and Tier 2 engineers to improve overall team performance.\n\nAutomation & Optimization: Develop scripts and automation workflows to enhance service efficiency, streamline tasks, and reduce manual intervention.\n\nVendor Management: Collaborate with hardware and software vendors to resolve issues and manage warranties, renewals, and licensing.\n\nRequired Skills & Qualifications:\n\nExperience:Minimum5+ years of experience in an IT support role, preferably within an MSP environment.\n\nExpert-level knowledge of Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy, etc.)\n\nStrong experience with virtualization platforms (VMware, Hyper-V).\n\nProficient with cloud platforms (Microsoft Azure, AWS).\n\nDeep understanding of networking principles and devices (firewalls, switches, VLANs, VPNs, etc.).\n\nExperience with backup and disaster recovery solutions.\n\nAdvanced troubleshooting skills for hardware, software, and network issues.\n\nCertifications: Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), VMware Certified Professional (VCP), or AWS Certified Solutions Architect.\n\nProblem-Solving: Ability to solve complex technical issues efficiently and independently.\n\nCommunication: Strong verbal and written communication skills to interact with clients, vendors, and colleagues.\n\nTime Management: Ability to manage multiple tasks and projects with varying priorities in a fast-paced environment.\n\nAttention to Detail: Ability to document solutions clearly and ensure no details are overlooked.\n\nPreferred Qualifications:\n\nExperience with Managed Services Tools: Familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.\n\nScripting & Automation: Experience with PowerShell, Bash, or other scripting languages to automate routine tasks.\n\nCloud Experience: Hands-on experience with Microsoft 365, Google Workspace, or other SaaS solutions.\n\n#J-18808-Ljbffr","datePosted":"2026-08-18T03:37:46.289Z","dateModified":"2026-08-18T03:37:46.289Z","hiringOrganization":{"@type":"Organization","name":"Agio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McKinney","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ba9db4f77d2a5482e63f6caa"},"url":"https://jobsearcher.com/jobs/ba9db4f77d2a5482e63f6caa"}}